Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Customer champion, customer success exec @Bluecore
Industry
Technology / Software / Internet
About
Customer Success Executive with 15+ years experience building and developing customer success teams. This includes implementing customer success strategies that have resulted in exemplary customer satisfaction, retention and growth rates.
Proven reputation as a driven, creative, outcome focused leader that specializes in hiring the best people, leveraging technology to increase efficiency, building lasting relationships based on trust and creating a culture that puts the customer at the center of everything that we do.
Committed to fostering the customer success community and creating a customer success profession.
Specialties: Leadership, strategy, customer success, customer experien...
Tags
customer success
customer experience
influitive
leafs
oger
shrek
customer success managers
leadership development
human resources
customer relationship management
process
sales
customer care
support
customer service
culture
customer support
saas
customer success manager
b2b
agile customer success
See more
- Presentations
- Documents
- Infographics
Revint Solutions 2019 Renewal
Megan Egan
•
5 years ago
Developing The Ultimate Customer Success Strategy
Gainsight
•
8 years ago
Play By Your Own Rules - How to Define and Dominate Your Billion $ SaaS Category
Mark Organ
•
9 years ago
Customer Success Moving from Art to Science
Nudge Software Inc.
•
9 years ago
Inbound14 crunched by Earnest Marketing Agency
Earnest
•
9 years ago
Advocate Marketing Case Study: Xactly
Influitive
•
10 years ago
Advocate Marketing Case Study: Act-On
Influitive
•
10 years ago