DNUG keynote - Social business with IBM Connections


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Keynote from DNUG Fall Conference 2012.

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DNUG keynote - Social business with IBM Connections

  1. 1. Social Business andIBM ConnectionsThomas Schaeck, IBMTwitter: @tschaeckNiklas Heidloff, IBMTwitter: @nheidloffChristian Holsing, IBMTwitter: @cholsing
  2. 2. AgendaSocial BusinessIBM Connections 4 and Integration with other ProductsApp Dev for Social Business
  3. 3. With e-business our use of the internet went through a fundamentaltransformation which changed how we conduct business forever From Surfing to Selling From Browsing to Buying
  4. 4. The social media revolution is changing the way people interact andcreates new relationships leveraging the social graph Twitter Blogger Vimeo Delicious MySpace RSS Picassa Pinterest Flickr Wordpress Facebook
  5. 5. Leaders are leveraging Social Businessto create Competitive Advantage Activate the Workforce Create a Smarter Improve productivity and unleash innovation by tapping into the collective intelligence inside and Workforce outside their organizations “When the right people engage with the right community, they can change the way business works” Delight Customers Create Exceptional Increase loyalty, advocacy, and revenue by listening, Customer Experiences analyzing, and acting upon new insights to anticipate “When customers are engaged on their own individual customers needs terms, you create more than a sale, you create an advocate”
  6. 6. Social business makes business processes social in 4 waysReach people where Enable people tothey live and work engage productively in a business contextConnect through identities onconsumer, b2b, and corporate Develop personal insights andsocial networks social intelligenceCommunicate on the associated Facilitate emergent processeschannelsMonitor and analyze Act on insight forsocial data to discover business advantagenew business insights Integrate social capabilities intoAnalyze identities, social the enterprise in order to act ongraphs, communications new opportunities, make betterchannels, and social content decisions, optimize processes in real time, and govern andIdentify opportunities, problems, manage risksolutions, valuations, etc © 2012 IBM Corporation
  7. 7. IBM Connections is the center of the Social Business IBM Websphere Portal IBM Lotus Notes & Domino 3rd Party Tools IBM Connections 4 IBM Sametime
  8. 8. AgendaSocial BusinessIBM Connections 4 and Integration with other ProductsApp Dev for Social Business
  9. 9. IBM Connections • Social software, designed for business. • Empowers business professionals to be more innovative and productive, by helping them identify Leverage what Build and leverage and build networks of subject others know and your network matter experts. Connect and stay in touch shared Employees with colleagues and • Facilitates the creation of vibrant communities Share your content, info, communities of employees, and expertise business partners, and customers Partners where creative ideas can be Follow files, pages, Find the right people to help exchanged that can foster forums, blogs, … you succeed Customers increased business growth. In-context instant • Helps teams accomplish their messaging with experts Virtual meetings, real-time brainstorming and teammates business objectives, whether they are located locally or distributed geographically.
  10. 10. Integrated Capabilities of IBM Connections Profiles Blogs* Find the people you need Present your own ideas, hints & tips Wikis* Share Best Practices and Micro-blogging edit Web Content Reach out for help or share news with your social network Forums Exchange ideas with, and benefit from the expertise of others IBM Connections Communities Activities* Work with people who share Organize your work and tap your common roles and expertise professional network Mobile Bookmarks* iOS, Android, RIM Tell others what you consider important Home Ideas See whats happening across Share and vote on Ideas your social network Media Library Work with Pictures and Videos Files* Social Analytics Post, share, and discover documents, Discover who and what you don’t presentations, images, and more know via recommendations Connect Content Management Manage most important documents (IBM Filenet, IBM CM8, MS SharePoint) * use inside Communities, but also individually
  11. 11. Home with Activity Stream• Quick Overview of activity in your social network and communities• Access status updates and content Embedded shared by people Application you follow• Take action in context through Embedded Applications• Share status updates, images, files using the share button• Repost interesting content from Your personal your network with one click Activity Stream• Open - Integrate 3rd party services and apps easily via open standards Rich In-Context Interaction
  12. 12. Profiles Respond faster to customers and make better decisions• Quickly find the people and expertise you need See who Connects you• Post status messages informing your network of what Tags help find experts you are doing• Grow and maintain your professional network• Communicate to your network your Share information and expertise and have conversations content
  13. 13. Microblogs Enable a more effective workforce• Stay informed and connected• Easily share files & photos in your status updates• Provide feedback in status updates by using a single click to indicate Like• See and find others in the organization who liked the entry• Search across all status updates to leverage intellectual capital created in these micro conversations• Follow conversations via hashtags
  14. 14. Personal Files Spend less time searching for informationShare documents without sendinglarge attachments through e-mail•Tag files so that theyre easy to find;add recommendations and comments•Share files with selected individuals, Tag, Like,groups and communities, or make them Followpublic•View sharing properties, such as who Sharing Info andhas shared a file and with whom, people Versionswho have downloaded files•Manage versions and allow others toupload new versions Discuss the document and collaboratively•Search for text in the title or body of the enhance it.file•Organize files in public or private folders•Optionally moderate file submission
  15. 15. Communities Connect People and Collaborate• Self-Create public, private, or moderated communities Customizable• Access anywhere, anytime Welcome Area through mobile, web, desktop• Share information, files, photos, videos, events, …• Collaborate on files, activities, wikis, ...• Discuss in forums and blogs• Innovate with ideation• Subscribe to events from your Discussions Notes / Outlook calendar and Q&A• Integrate other apps as widgets• Customize apps, welcome area, Share, theme, ... discuss, and vote on Ideas Share images and videos
  16. 16. Communities Increase sales and customer retention Access people & Community- information scoped Activity Stream See whats new & take action
  17. 17. Forums, Files, Media, Wikis
  18. 18. Ideation Harvest and execute ideas faster• Gather structured feedback through Ideation Blogs from customers• Generation and filtering of the best ideas• Post ideas and gather feedback from customers in a more efficient and structured way• Allow voting and comments from customers to bring popular ideas to surface• Facilitate moving the best ideas to development of the idea via use of Activities
  19. 19. Community Events Events Schedule and keep track of team events Many views supported (by• Events provide a week, month, etc) central place to plan and coordinate team events• Accessible from IBM Lotus Notes® & Microsoft Outlook®• Events appear in the activity stream• Social commenting for each event Webcal link to add to your personal calendar
  20. 20. Community Document Management Connect your Community to a document library − IBM FileNet − IBM Content Manager Work with managed documents from within a Community Customize Community to add document management capabilities
  21. 21. Community Metrics Understand community adoption
  22. 22. Social Analytics Discover what and who you should know• Personalized, smart recommendations for the People, Community and Content you should know• Based on your Profile, tags, social network, and actions• Found in Home page, Profiles and Communities
  23. 23. Connections Mail Reduce redundant work Access mail & calendar Read & Backend is flexible: respond toDomino or Exchange mail
  24. 24. IBM Connections and IBM Content Collector for Compliance• IBM Content Collector for IBM Connections helps organizations to manage compliance in the social business• IBM Content Collector archives content from files, blogs, wikis, activities, forums, bookmarks and profiles to make it available for eDiscovery• IBM Content Collector is part of the IBM Information Lifecycle Governance portfolio offering organizations a comprehensive strategy for enterprise wide compliance and governance solutions• More information: http://www.ibm.com/software/data/content- management/content-collector/
  25. 25. Social EverywhereWebAccessMobileAccess Windows Explorer Microsoft OfficeDesktopAccess Lotus Notes Microsoft Outlook
  26. 26. Mobile Apps Anytime, anyplace access to your network• Access all of your Connections data from mobile browsers and free native apps • New Look with Sliding Drawers • Offline support for Files • Geo Location Tracking • Add Profiles to Device Contacts • Activity Stream support• Download native app from major app stores: iTunes®, Google Play (formerly Android Market), Blackberry App Worlds™
  27. 27. Mobile AppsApple iPod Touch / iPhone Devices Anytime, anyplace access to your network
  28. 28. Mobile Apps Anytime, anyplace access to your network
  29. 29. Mobile AppsGoogle Android Devices Anytime, anyplace access to your network
  30. 30. Demo
  31. 31. Social Web Experiences Infusing Social with WebSphere Portal into Portal pagesWeb Experience Social Social Web Experience Profiles Find the people you need Communities Work with people who share common roles and expertise Bookmarks Save, share, and discover bookmarks Blogs + = Present your own ideas, and learn from others Activities Organize your work and tap your professional network Forums Exchange ideas with, and benefit from the expertise of others
  32. 32. IBM Connections and Creating Social IBM WebSphere Portal Web Experiences• Drive innovation and improve collaboration through socially- infused experiences• Allow users to find the right people• Enable customers to provide feedback• Incorporate Connections Apps: Forums, Blogs, Profiles, Wikis, Activities, Bookmarks• WebSphere Portal customers are entitled to IBM Connections Files and Profiles• Download at http://ibm.biz/BdxFWR
  33. 33. Demo
  34. 34. AgendaSocial BusinessIBM Connections 4 and Integration with other ProductsApp Dev for Social Business
  35. 35. Disclaimer Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
  36. 36. Social Enabling Technologies Definition: Custom social applications – Applications that provide social and collaborative functionality and/or – Applications that leverage existing social software Social software as well as other cloud based and on-premises services provide REST APIs Custom social applications that leverage social software need to consume REST APIs
  37. 37. Social Enabling Technologies Interoperability through open standards OAuth IBM consumes and drives several other standards HTML5 ARIA SAML
  38. 38. Social Enabler for XPages Developers XPages is IBMs rapid application development platform for web and mobile apps The social enabler is an infrastructure to invoke REST APIs Available on OpenNTF with samples to connect to … – IBM Connections, IBM SmartCloud, Dropbox, Twitter, Facebook, etc.
  39. 39. Social Enabler for XPages Developers Isolates complexity related to authentication mechanisms – Application code is agnostic of the underlying authentication mechanism – Credentials are managed centrally in a web security store Makes it easy to switch between multiple environments Provides easy to use objects with many code examples – Low level APIs for directly consuming the REST services – Higher level objects with advanced capabilities
  40. 40. Announcing Today:New IBM Social Business Toolkit for Web and Java DevelopersIsolates complexity related to authentication mechanisms – Application code is agnostic of the underlying authentication mechanism – Credentials are managed centrally in a web security storeMakes it easy to switch between multiple environmentsProvides easy to use objects with many code examples – Low level APIs for directly consuming the REST services – Higher level objects with advanced capabilities
  41. 41. Announcing Today:New IBM Social Business Toolkit for Web and Java DevelopersTargets the broader range of developers – Focus on web technologies: HTML, JavaScript and CSS – But also support Java developers, and more over timeSimplifies access to … – IBM Connections – IBM SmartCloud for Social Business – Other REST servicesProvides new APIs and services designed to help developers build unified user experiences and consistent extensibility independent of ... – Product, – Delivery model (cloud, on-premises) and – Client type (desktop client, browser, mobile)
  42. 42. New IBM Social Business Toolkit – Web Developers Experience Comes with an SDK that can be run on Java application servers The JavaScript API is included with a single line of code The JavaScript API exposes a library agnostic API
  43. 43. New IBM Social Business Toolkit – Java Developers Experience Example usage in JSP
  44. 44. New IBM Social Business Toolkit – Components SDK – Available as open source Development community – Wiki, Q&A, etc. IBM Collaboration QuickStart Social Business – On IBM SmartCloud – As downloadable image Playground – Lets developers experiment the social functionality using a web based application – Hosted on IBM Greenhouse and IBM SmartCloud
  45. 45. Demo – Playground
  46. 46. IBM Collaboration QuickStart Social Business Pre-integrated software appliance IBM Social Business Toolkit APIs IBM Social Business Core Modules Unified Workflow and Forms Social Collaboration Communications Domino IBM Connections Sametime VMWare® IBM developerWorks Cloud Provides a version of the SDK pre-installed as well as test user accounts
  47. 47. Extensions to IBM ConnectionsEmbedded experiences in IBM Connections 4 can be built via OpenSocial gadgetsHome pages, communities and profiles can be extended using iWidgets
  48. 48. Extensions to IBM ConnectionsScenario: Users can interact with Applications via the Embedded Experience OpenSocial Gadget
  49. 49. Extensions to IBM ConnectionsScenario: Moderators can extend communities without having to deploy iWidgets Generic XPages iWidget Generic HTML iWidget
  50. 50. Extensions to IBM ConnectionsScenario: Moderators can extend communities without having to deploy iWidgets
  51. 51. IBM Lotus Notes Browser Plug-in Runs Notes applications unmodified in browsers Install packages: Min – 65MB, Max – 125MB (includes JVM) Browsers: Firefox 8 and higher, Internet Explorer 8 and higher Operating Systems: Windows 7, Citrix
  52. 52. Sample: Trouble Ticket Application in Plug-in and as XPages App
  53. 53. Community – OpenNTF 360 new open source releases per year Development Contests – More than 100 contributions received in first three development contests – Fourth development contest – win 5 x $1000 – Ongoing XSnippets contests Questions on StackOverflow Support for GitHub
  54. 54. Community – XPages Vibrant community: 900 news entries this year on XPages.info 40 hours of free XPages education videos New book
  55. 55. Demo – Collaboration Today
  56. 56. Acknowledgements and Disclaimers: Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2012. All rights reserved. – U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. IBM, the IBM logo, ibm.com, and IBM Connections are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others.