iON Wellness - Jean Claude Biguine India Case Study

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Despite the simplicity in IT scope, Jean Claude Beguine had a sophisticated approach wherein for every client they used simulators to show different styling options that would look good on her. Our role, however, was in the other part of this exclusive treatment.

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iON Wellness - Jean Claude Biguine India Case Study

  1. 1. Client ExperienceJean Claude Biguine IndiaParis’ Jean Claude Biguine fashionsan unique ITThe BusinessProfile: Exquisite fashions from one of the best beauticians in the The IT as a Service wayworldProduct range: Salon services treating each customer differently Personalized Treatment Through AnalyticsOperations: Five exquisite salons in Mumbai & one in Bangalore. Despite the simplicity in IT scope, Jean Claude Biguine hadPlanning rapid expansion a sophisticated approach wherein for every client they used simulators to show different styling options that would lookSituation good on her. Our role, however, was in the other part of this exclusive treatment.Business issues Jean Claude Biguine would keep a profile of their clients, includingn exclusivity: Belief in client exclusivity “Each customerClient history of beauticians engaged and frequency of client visits. deserves treatment unique to her” Our Wellness and CRM solutions helped Jean Claude Biguine inIT roots performing complex analytics for a very personalized treatment.n two parts (other than administration):IT has It also enabled the clients to get allotted to their preferred stylist. And this is just a glimpse of how they used our IT as a Service. The simulators that would fancy different styles on the client n The analyzers that would keep updating profiles of the client, n as they keep on visiting
  2. 2. Client Experience To summarize Exclusive and personalized treatment n n a part of the differentiation IT was Wellness and CRM used for sophisticated analytics on clients n Relevant part of the software Wellness solution CRM Appointment booking n Business Analytics Treatment management n Inventory management n nof Sales (PoS) PointBottom line: Need supporting IT solution for highly personalized service.
  3. 3. About iONiON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON providesend-to-end business solutions to the SMB segment, the growth engine of the economy.iON caters to the needs of multiple industry segments with best practices gained throughTCS’ global experience, domestic market reach, skills, know-how and delivery capabilities.For more information, visit us at www.tcsion.comContactTo know more about iON,Toll Free Number 1800-209-6030Email ion.salessupport@tcs.comAbout Tata Consultancy Services Ltd (TCS)Tata Consultancy Services is an IT services, consulting and business solutions organization thatdelivers real results to global business, ensuring a level of certainty no other firm can match.TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineeringand assurance services. This is delivered through its unique Global Network Delivery ModelTM,recognized as the benchmark of excellence in software development. A part of the Tata Group,India’s largest industrial conglomerate, TCS has a global footprint and is listed on the NationalStock Exchange and Bombay Stock Exchange in India.For more information, visit us at www.tcs.comIT ServicesBusiness Solutions TCS Design Services I P I 11 I 11OutsourcingAll content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here iscorrect at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted ordistributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright,trademark and other applicable laws, and could result in criminal or civil penalties.Copyright © 2011 Tata Consultancy Services Limited

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