iON Retail SolutionOverviewSuccessful retail chains understand the need to stay agile to respond swiftly and accurately to changing market dynamics, inorder to get ahead in an intensely competitive market. Further, these enterprises seek to merge the front- and back-endoperations in order to work together seamlessly. Achieving this level of maturity is time- and effort-intensive, but it enables youto scale up easily.We, at Tata Consultancy Services (TCS), understand the challenges that retail outlets face in ensuring a continuous positiveimpact on customers. With customer acquisition being the key to higher sales, we recognise your need to ensure this throughcomplete control over, and end-to-end visibility of, your operations across branches. We enable this through the iON RetailSolution, our comprehensive system that allows you to manage every aspect of the business, while streamlining yourprocesses. Point of Sale, loyalty management, store inventory management, and warehouse management modules are the fourpillars of our solution. The data contained in these is well-defined in the supporting master data management module. Themodules are supported by useful merchandise management, customer relationship management, vendor management,replenishment planning, materials management, marketing management, and commercials and pricing modules. In addition,the solution seamlessly integrates with associated solutions from the iON stable such as Finance & Accounting, HRMS etc., tofurther ease the management of a geographically spread retail chain. Ask iON ? Help Retail
Application ModulesSimplified Point of Sale (PoS) Warehouse Management System (Distribution Center)This on-premise module is deployed at the store itself, and Controls the movement and storage of goods in the warehouse.includes: The module includes:n Invoicing n Warehouse storagen Integration with loyalty solution n Order processingn Special features - Special features include the following n Inbound transactions among others - printing gift receipts without the price, n Transfer-out and transfer-in combination payment modes such as cash and credit card, capture details to facilitate home deliveries, sell gift n Out-bound transactions vouchers and extend the validity of gift vouchers. n Inventory counts, dispositions, write-offs, and adjustments.Advanced Store Inventory Management (SIM)Deployed at the back office to manage inventory, the module Master Data Management (MDM)connects with the PoS to reflect accurate inventory counts. The Maintains the master data. The module allows you to:module manages: n Define merchandise hierarchy levelsn Orders-Purchase Orders, Customer Orders and Store Orders n Manage product data to define item attributes and the values to be held withinn Goods received n Manage the store locations and warehouse locationsn Transfers between stores n Manage department mastern Returns to vendor/warehouse n Manage vendor mastern Inventory counts n Manage promotions, both item level and group leveln Inventory adjustment Other modulesWell-defined Loyalty Solution n Merchandise Management: Helps generate assortmentHelps set up, manage and maintain a loyalty programme. The plans and give buyers estimates.module allows you to: n Customer Relationship Management: Calculatesn Set up different kinds of loyalty programmes customer rewards, tracks customer buying patterns, andn Manage the loyalty programme by enrolling primary, captures customer feedback. associate, and privilege members n Vendor Management: Captures detailed informationn Maintain member data about parties, carriers, agents, and termsn Manage special features-Special features include the n Replenishment Planning: Helps manage demand for following among others - define tender wise earning products based on selling patterns and seasonality, and percentage, creation of different card types and defining forecast demand based on pre-defined parameters, past of templates for loyalty or privilege cards. sales history, and trends. n Material Management: For inventory counts, adjustments, and shared inventory management.
n Commercials: Handles various commercial transactions n Location-wise receipt totals to have complete control of finances. n Supplier-wise receipt totalsn Pricing: Allows promotions, price cuts, and markdowns, n Gift voucher redeemed report and helps watch prices and price cycles. n GRN master reportn Marketing management: Offers options to manage promotions and manage existing customers. Reports Generatedn User Management: User entity mapping, role entity n Transfer-in report mapping and workflow configuration. n Transfer-out reportn Widgets: Configurable as per the requirements For eg. n Transfer request report Real time dashboards for Sales by location/ date/ customers, last 10 sales orders/ purchase orders, etc, n Final inventory count item-wise detail report n Final inventory count item-wise summary reportReports n Final inventory count category-wise summary reportThe iON Retail Solution offers an operations dashboard for n Aging analysis reportbetter decision-making, drill down reports including n Summary of customer orders reporthierarchy level reports, custom grouping, and consolidatedreports, dashboard on key performance indicators, and n Inventory adjustment reporttraffic lights to highlight the status of important parameters. n Stock reportA representative list of some of the reports n Stock hierarchy-wise reportn Category-wise receipts total n Stock movement reportn Credit note redeemed and expired reports n Write off and disposition reportsn Location-wise, item hierarchy-wise receipt, order, and RTV details R Ask iON ? Help
BenefitsGreater efficiency. The seamless integration of isolatedsystems helps information flow efficiently. The integrated,fast, and accurate PoS system brings in greater efficiency inday-to-day operations, as well as enables more control overcheck-out counters and different customer check-outscenarios. The seamless integration of the PoS and F&ASolution helps track different sales tax structures, which areapplicable in different states.Informed decision-making. Streamlined functions ensurecomprehensive reports based on consistent and accuratedata, which help make critical decisions. Better decisionspave the way for higher productivity. Access to a smoothflow of consolidated financial information, representingoperations of multiple vendors, also enables vendor-wisetracking of costs and revenues.Data integration. Data integration offers greater visibility ofinformation across the supply chain and seamlesslyintegrates front-end and back-end processes, thuseliminating losses accruing from out-of-sight, out-of-mindscenarios. This also helps prevent revenue leaks andoptimises resource utilisation, resulting in better control andhigher returns on investment.Better inventory control. More control over inventoryprocesses, including the ability to make inventoryadjustments in real-time, favourably impacts your toplineand bottomline. It also facilitates better planning, leading tolower inventory levels, thereby reducing costs.Increase in customer base. The solution helps managemultiple billing and collections points for customers, moreefficiently. Access to customer aging data helps managecredit sales. Inbuilt loyalty programmes help focus oncontinuing excellence in customer services to enhancecustomer satisfaction and increase sales.
Why iONiON provides comprehensive solutions that address varied Personalised solutionsIT requirements. From network to ERP, iON is offered as a Although this is a cloud service, the software is configurablesingle service, in a pay-per-use model, allowing you to to each business. You will always get the flavour of your ownleverage the solution’s true potential. iON ensures business by picking and choosing what processes you wouldintegration of all processes along with ease of use. need.iON promises:n High performance in normal broadband; Automatic upgradesn Stringent security and data privacy ; We continuously invest in our solutions to ensure bestn Guaranteed availability (99 per cent uptime); practices. We enrich the software based on user feedback and business and statutory changes. We ensure the upgraden Disaster recovery; without disrupting the user.n Reduced need for IT staff.iON, therefore, manages your processes while you use thesoftware. You gain from:Integrated solutionsWe ensure that all your solutions are connected. Forexample, if you are using a CRM along with an ERP, and havea document management system to organise your files, weensure that these solutions are connected and work as one.So for you, it is simply IT and not applications.Increased agilityWe bring in the agility to keep pace with changing processesor a new line of business. We help you configure theprocesses to work differently or simply choose new practicesrecommended by the software. Our activation system flagson best practices while the system is running. As you pickand choose, we give you more options to choose from.A pay-as-you-use modelThis model eliminates capital investment as we provide theIT infrastructure and software on rent. You pay as you useand only for the number of users who actually use thesoftware. The rent is charged monthly. Typically, thecumulative rental for three years is equal to the capital costof acquiring similar or lesser software with one-timepayment. Usually, the ROI exceeds rental within threemonths, when best practices are well followed. The rentalincludes maintenance and training, with no hidden costs.