Online shopping service provider


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Online shopping service provider

  1. 1. Service MarketingOnline Shopping Service Provider
  2. 2. The Ultimate Online Shopping DestinationShopping Directory:• Electronics• Watches• Phones• Jewellery• Flowers• Ladies Apparel• Men’s Apparel• Car Accessories• Astrology• Home & Kitchens• 99 Store, Etc.
  3. 3. 99 Store:• Health (Neck Pillow, Clinical Digital Thermometer With Buzzer, etc.)• Tools (Multipurpose bike &cycle security cable lock, etc.)• Others (Microfiber premium wash mitt glove, etc.)• Toys & Children• Home & Kitchen• Books (By Alpha Dhyanam, etc.)• CD’s (Slokas, etc.)• Electronics (Auto pocket digital clock, etc.)
  4. 4. Search Options:• Search Category Wise/Shopping Directory• Search By Product Name• Search By Price Low To High High To Low• Search By Range Below Rs. 100/ Rs. 100/ - Rs. 500/ Rs. 500/ - Rs. 2000/ Rs. 2000/ - Rs. 5000/ Rs. 5000/ - Rs.10000/ Rs. 10000/ & Above
  5. 5. Product 1 Sennheiser PMX 80 Behind Neck Sports Headphone (PMX 80)Details :Retail Price: Rs. 1999/IndiaVarta Price: Rs. 875/You Save: Rs. 1124/Shipment Details:Amount: Rs. 875/Shipping Rate: Rs. 75/Invoice Amount: Rs.950/Delivery Date: Minimum 7 To 15 Working DaysPayment Details:Demand DraftCredit Card & Debit Card (All VISA Debit Cards)Internet BankingOnline Bank Transfer
  6. 6. Product 2 Cute Love With a Hug Of TeddyDetails:Retail Price: Rs. 899/IndiaVarta Price: Rs. 749/You Save: Rs. 150/Shipment Details:Amount: Rs. 749/Shipping Rate: Rs. 0/Invoice Amount: Rs. 749/Delivery Date: Minimum 7 To 15 Working DaysPayment Details:Demand DraftCredit Card & Debit Card (All VISA Debit Cards)Internet BankingOnline Bank Transfer
  7. 7. Credit Card Option:• HDFC Bank – All Indian Credit Cards• ICICI Bank – All Credit Cards (Indian & International)• American Express – Only AMEX Credit CardsDebit Card Option:• All VISA Debit CardsInternet Banking Option:• SBI Bank• ICICI Bank• HDFC Bank• AXIS Bank• Corporation Bank• Bank Of Baroda• South Indian Bank• Bank OF Rajasthan• Vijaya Bank• Bank Of India• Federal Bank• YES Bank
  8. 8. Other FacilitiesWhere Is My Stuff:• Order Status• Track Your Details• Your Order HistoryShipping & Returns:• Shipping Rates• Return Policy• Cancellation PolicyPayment Modes:• Credit Cards & Debit Cards (All VISA Debit Cards)• Internet Banking• Demand Draft• Online Bank Transfer
  9. 9. Shipping Rates
  10. 10. Return Policy
  11. 11. Cancellation Policy
  12. 12. Sell On IndiaVarta:• Corporate Gifting And Bulk Order• Become A VendorCustomer Support:• E-mail• Feedback• Customer Support• FAQ’sPlace Your Order:• Through Phone (+91- 9566234256, 044-23457655, 044-64600267)• Through E-mail (
  13. 13. Few Feedbacks:• Raj - Thank you. Received the material on time. Prompt Delivery by your team.• Kaushik - I consider IndiaVarta to be one of the Elite Online Shopping Site. There WORD matches with there WORK... I had a Good Shopping Experience... Very Much Cooperative... Shipping was Very Fast...Well Packed Delivery... Great Job Done... Continue your good work... All the best to IndiaVarta Group.• Krishnan Srinivasan - I purchased two products in the last five months viz. Creative Home Theatre Speaker System; and, Panasonic LS80 Digital Camera and both the products are working impeccably. I will shop again in this site and recommend it to my friends and acquaintances. You are Four Aces. Keep it up, !!!• Subin - The mobile phone ordered was delivered within a short span of time and its with manufacturer warranty. Superb work IndiaVarta.• Dr. Shiji - Wonderful shopping experience. Prompt service. Delivery at doorsteps, where couriers and other online shopping agencies deferred.
  14. 14. • Snap Deal is Indias biggest daily deals website.• They offer up to 90% off on Restaurants, Spas, Beauty Services, Travel, Adventure Sports, and more.• It offers deal in 20 cities including Delhi, Mumbai, Bangalore, Hyderabad, Chenn ai, Kolkata and Pune.
  15. 15. Categories• Mobiles• Men’s apparel• Women’s apparel• Lifestyle• Electronics• Computers• Perfumes and beauty• Jewellery• Books and movies• Footwear• Home and kitchen• Kids and toys• Travel
  16. 16. Story so far….• 26 years of service• Shipped to 4000+ towns and cities• 500+ featured brands• 60000+ listed products• 200+ categories• 25000+ units sold per day• 50000+ merchants featured• 15000000+ registered users (feb 2012)
  17. 17. The different payment options are:• Credit card• Debit card• Cash card• Internet enabled online bank account• Pay by Phone
  18. 18. • aims to be one of the largest Internet retailers of branded computer technology and digital lifestyle products with more than 5000 products from top international and domestic brands.
  19. 19. Product categories:-• Mobiles phones• Computers• Digital camera• Kitchenware• Watches• Home appliances• Stationery
  20. 20. PAYMENT METHODS:-• Cash on Delivery (COD)• Credit Card• Debit Card• Net Banking• EMI
  21. 21. Facilities:-• Returns & Replacement• 45 Days Guaranteed Replacement• Cash On Delivery (COD)
  22. 22. Product 1.…
  23. 23. • MRP.3499 , Offer price-2910• Save-589,(17%)• Delivery time-2-4 working days.• Warranty-24months.• Free shipping.
  24. 24. Product 2….
  25. 25. • MRP.10490 , Offer price-8990• Save-1500.(14.3%)• Delivery time-3-5 working days.• Warranty-12months.• Free shipping.
  26. 26. • Email• Voice Support:-0124 4901234• Association &• eTree Marketing Pvt Ltd, Plot No.10 Phase IV, Udyog Vihar Gurgaon- Haryana PIN: 122016
  27. 27.Product categories less Large product categories Large product categoriesPay by phone facility is Pay by phone facility Pay by phone facility is notnot here hereComparatively high price Low price moderateWithin 4 to 5 working Within 7 working days Within 7 to 15 working daysdays
  32. 32. eBay home page
  33. 33. Categorization of products
  34. 34. Easy sorting through listing
  35. 35. AMAZON Vs. eBayAMAZON eBay• No listing fees for sellers • Listing as well as PayPal fees for sellers• Higher rates of commission. • Low rates of commission• Fixed-price listings • Auction format listings• Taxes are to be paid by the sellers. • Taxes are collected in addition to the sales price• Higher average selling prices • Lowest possible prices.
  36. 36. • Sellers collect payment • Ebay sellers accept PayPal, through Amazon Payments. money orders, cash, credit Payments can be done cards etc through EMIs• A to Z Guarantee • Refunds not compulsory.• Average shipping credit • Sellers may use inflated fixed by Amazon. shipping charges.
  37. 37. • Easier rating and feedback • A bit complicated rating system system.• One click option to purchase • Buyer has to wait for an item. auction to complete and then go to PayPal to make purchase• Third party sells as well as Amazon • Only third party sellers.
  38. 38. Quickr.comNow a days, in India is promoting theirwebsite through various advertisementssources, i.e. internet advertisement, TV ads etc.Those who are regular internet surfer are awaredabout it but some of those who are not they keepthinking about it
  39. 39.• Quikr ( is an classifieds based website. It provides free ads posting on its website service to all the business holders. If we also belong to a company or the owner of any business and want to advertise our product on internet through the mode of search results in various search engines like Google, Yahoo, Ask, Bing etc. we can make an advertisement article on this website and publish it.
  40. 40. How To Join Quikr ?• To join the classifieds website we need to follow the steps :• 1. Go to the website click on the Register button.• 2. Fill all the required information in the boxes and click on Register button.• 3. After registration we need to sign in. Finally we can use the services.
  41. 41. Service provider• Visitors Sent To From Our Site• Since August 2009 we have sent 1,251 visitors. From screenshot we sent 168 visitors, from H1 Title we sent 872 visitors and from Popular pages block we sent 211 visitors.• Hope you enjoy working with our website.
  42. 42. Complain against• Phone 4G through Dear Sir, I have placed an order for iPhone 4G through of Rs. 18000/- and the payment was done through bank by transer in one of ICICI bank account. This order was placed before 15 days back. I was promised by them that the order will get delivered within 72 hrs maximum. After two weeks, I started inquiring about the order and they used to keep giving excuses like- you should pay additional 36000rs to get 2 additional handsets with one free with them. I Have followed up a number of times on their phones & agents Number. but now they are talking very rude and not returning my money also. I have all the account numbers in which i transerred the money of 18000rs and 3-4 contact numbers of that persons to whom i was discussd. It has become a round robin game where no one is ready to take responsibility and give me a proper reply. I have spent more than Rs. 1500/- ontelephone calls and other tracking. Please help me how to lodge a complaint against ITBC . Satish Yadav Mob-9765493202 Margao, GOA
  43. 43. Features:-All item except food products.Pay mode:-debit card, cash on delivery, creditcard, Net bankingFree shipment(only in India)Replacement facility(within 24hrs ofintimation)
  44. 44. Conclusion