Social Software: KM Panacea... or Technology Fad?


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So you've heard people talking about them but are blogs, wikis and other social software tools just another technology fad? Social software lets people rendezvous, connect or collaborate using a computer network. Learn about social software on Internet, what this means for enterprise knowledge management systems, and discuss how this will affect knowledge management within organizations. This presentation was made at the NSW KM Forum on 7th July, 2005 in Sydney, Australia.

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Social Software: KM Panacea... or Technology Fad?

  1. 1. Chief Technology Solutions Social Software: KM Panacea... or Technology Fad? James Dellow Presented to the NSW KM Forum on 7th July, 2005 1 © 2005
  2. 2. Chief Technology Solutions Next Generation KM Previous generations of KM really focused on ● information management issues The next generation of KM features: ● – Knowledge ecologies made up of communities of practice and social networks – Convergence with innovation and decision support It continues to be supported and driven in part by ● information technology, but with less emphasis on the capture and reuse paradigm (not a “thing” to be managed) 2 © 2005
  3. 3. Chief Technology Solutions Tsunami in the blogosphere 3 © 2005
  4. 4. Chief Technology Solutions The Social Software Cloud Wikis Social Search Social Networking Tags RSS Media Sharing Instant Messaging Locality and Proximity Feed Readers Blogs Social Bookmarking 4 © 2005
  5. 5. Chief Technology Solutions RSS Readers or Aggrigators RSS (XML) Weblogs Wiki Wiki (or Blogs) (or Wiki) 5 © 2005
  6. 6. Chief Technology Solutions The Same... But Different Groupware and Social Software ● ● Collaboration Software – Clay Shirky (2002) – Ray Ozzie (1989) – Bottom up/outward in – Top down/inward out – Self-organising, – emergent networks Bounded networks (organisational, – quot;Small pieces, loosely project, business joinedquot; (David relationship) Weinberger) – Enterprise software – Innovation by and for platforms with consumers first interoperability added 6 © 2005
  7. 7. Chief Technology Solutions 7 © 2005
  8. 8. Chief Technology Solutions 8 © 2005
  9. 9. Chief Technology Solutions Challenges People ● Process ● Content ● Technology ● 9 © 2005
  10. 10. Chief Technology Solutions Conclusions In theory, social software is a natural fit with ● next generation KM Technology isn't the issue, but it is the issue: ● – Grey Area: Information Management vs Social Software – Beware of social software hype - confusion between form and function – Social software innovation is being driven primarily by consumer applications – More information risks exist for organisations 10 © 2005