SenseMakerTM Overview


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This is a plain english overview of the Sensemaker software developed by Cognitive Edge, put together by Emerging Options Pty Ltd ( It is a leading edge product allowing organisations to make sense of their world in order to make decisions in a time of rapid and constant change. It makes the invisible voice visible.

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SenseMakerTM Overview

  1. 1. Overview of SenseMaker TM June 2010
  2. 2. Narrative Capture
  3. 3. Prompting Questions: to elicit a response about the program
  4. 4. Narrative fragments: material captured in the field in its original form Gaining Insight Through Structured Probing Gaining clarity around expectations is valuable in itself. Often clients A Rewarding Engagement have a burning need to improve their operations or performance but do not totally understand where, when or what the changes that need Establishing a new engagement with a major client required consideration of a risk to take place are. During the course, the exercises taught us the value reward alternative for the client. The concepts provided on the course in the area of "truly understanding a client's situation" so that we could bring the of Risk Management and to a lesser extent Scoping and Estimating was important best of the firm to meet their needs. Since leaving the course, I have in progressing this opportunity with the client and eventually winning the work made a conscious effort to understand the client's situation in detail so for a fixed fee.From a risk reward perspective, we faced a number of key that I could better understand what skills and assets we could bring to challenges in structuring an approach that was fair. In particular addressing how the client's situation. This has been the greatest learning and is to manage the clients committment and effort, and what would happen if this constantly creating opportunities as it (a) give the client confidence support was not forth coming. The other key challenge was how the benefits that we know what we are talking about, (b) create's insight in itself as would be measured. Having strong senior management support was important in the structured probing begins revealing interesting opportunities for exploring this risk / reward funding model, ensuring all potential complexities the client. were identified and addressed.In this end, by going through this process, the client agreed that the effort required to establish a fair and reasonable risk reward payment approach outweighed the benefits. We then moved to a fixed fee approach with clear scope and deliverables.The concepts from the course were very useful in navigating the establishment of this engagement Practical application of training techniques I would share with them the practical examples presented during the training course which helped bring the course to life and make the tools and learnings exceptionally tangible and usable. I would also share my views on the benefits of the case study which we did and how it provides an opportunity to improve on the way we create typical proposals. I have recently put to into practice the techniques learnt from the training and case study for a recent proposal which we won. I don't think we would have won the proposal had we not put into practice some of these techniques learnt on course. Thanks.
  5. 5. Signification - Triads: Assessing the relationship between three competing Interests
  6. 6. Signification - Polarities: Opposing opposites to uncover layers of meaning
  7. 7. Signification – Multiple Choice: The person who provides the experience decides what it means
  8. 8. Making Sense of Narrative
  9. 9. Triad Interpretation: How three competing themes relate Work environment open to new initiatives: Area of the business most impacted: Encouraged use of Team new learnings Risk Too much else Averse going on Me Organisation Difference to the business: Process Money Clients
  10. 10. Context: derived from participant experiences Work environment open to new initiatives: Encouraged use of new learnings Risk Too much else Averse going on Managing Customer Relationships One area I learnt in the course was around leading a project ethically. In the current project I am working on, I have taken over the role of Project Manager of a project that has had up to 15 resources at different points in time. The majority of these (e.g. 80%) are company resources. The Project Lead (a customer resource) who I report to has a very confronting management style and requested for the previous project manager to be replaced. Much emphasis in my role briefing was on how to work with this Project Lead and to understand and meet her expectations. As weeks passed I have felt that much of her behaviour did not seem reasonable. This was supported by a total of 3 resources leaving the project, 2 resigning from the company. I witnessed a lot of pressure placed onto staff and behaviour that I felt didn't align to our values. This project is a secondment that will extend for 12 months. In addition I felt that she was extraordinarily wasteful in the utilisation of our resources and we were not given the opportunity to provide enhanced value at every point. It reached a point that I felt it was my responsibility to communicate to my senior manager and HR that our staff are being exposed to unreasonable behaviour and requesting guidance on how to manage this. In addition I felt that the company had to protect our position and that we had to communicate someway that the customer is not getting maximum value for the revenue we are earning. I am currently in the middle of this process. The examples within one of the final sessions of the course (a while ago now and can't exactly remember) highlighted the importance of leading ethically. Hopefully my actions currently will improve the working environment for our staff, allow us to provide enhanced value to the customer and ensure we are protecting our relationship with the customer moving forward.
  11. 11. Impact Dashboard: Measurement of Impact over time
  12. 12. Polarities: Uncovering issues not readily visible What interventions might be required to shift the mean back towards the Ideal State of “participants having the ability to experiment in an environment where it is safe to fail”? Safe learning environment Ideal State Too scared to Over protected try anything new Role management Learning Engaging with colleagues Being often the leader on projects, I took less of a variety of skills, approaches and thinking I would share my positive thoughts on the leading role to help others. I was able to observe the in the business - evident from working interaction with colleagues, the challenge project management leadership and role definition together in teams. Insight from watching in delivering an outcome in a short time process and the impact of these in reaching an colleagues present as a client - increased frame. Would also suggest that the outcome. This was very educational to see from the awareness of how a customer might see classroom learning and activity were outside and the positive (consensus) attributes and us when we pitch to them. disconnected but it didn't undermine the adverse impact of not having clear roles which I will overall value of the course. use in my role.
  13. 13. Relationships between Polarities Leadership vs Dominant Attitude As leadership becomes more unnecessarily interfering, people become more frustrated and powerless Most Significant Barrier: Attitudes of Senior Management All responses Frustrated &