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Ark Gp Km Australia Pres


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Presentation given at KM Australia - 24 July 2007

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Ark Gp Km Australia Pres

  1. 1. Sydney Convention Centre, Darling Harbour 24 July 2007 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting KM Australia Coming to the edge: A practitioner perspective on the future of Knowledge in a Network Centric world Source: Flickr: mtgontario
  2. 2. Source: Karl Fisch
  3. 3. The World is Flat! <ul><li>Globalisation 1.0: circa 1492 - 1800 </li></ul>Source: The World is Flat – A Short History of the 21 st Century: Thomas L. Friedman Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today
  4. 4. Drivers of a Networked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change
  5. 5. Evolving: Web 2.0 Flickr: maruisv <ul><li>Blogs: Personal / Corporate </li></ul><ul><li>Tagging: Social </li></ul><ul><li>Bookmarking </li></ul><ul><li>Photo sharing </li></ul><ul><li>Wiki </li></ul><ul><li>RSS </li></ul><ul><li>Web Video / Video blogging </li></ul><ul><li>Mash-ups </li></ul><ul><li>Widgets </li></ul><ul><li>Social Networking </li></ul><ul><li>Skype / IM </li></ul><ul><li>Social Media </li></ul><ul><li>Second Life </li></ul>
  6. 6. The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US
  7. 7. The Economics of Change
  8. 8. Social Change Awareness of climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community
  9. 9. Social Change Corporate Social Responsibility as a strategy, not a cost Individuals participating to catalyse change Community focus in not for profits
  10. 10. “ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge
  11. 11. Social Capital – the new face of Knowledge So what is Social Capital? “ In sum, it is the value people produce when they work together to achieve mutual goals. It emerges when people build trust, a shared understanding, and a willingness to cooperate in ways that produce something greater than the sum of their parts” Robin Athey – Its 2008: Do You Know Where Your Talent Is? Connecting People for Performance So what does this mean for Knowledge?
  12. 12. Type of Knowledge Explicit Tacit Ways of Working Transaction based Relationship based The pendulum is in motion…….. Commoditisation <ul><li>Structured </li></ul><ul><li>Easily replicable processes </li></ul><ul><li>Codification easily outsourced </li></ul><ul><li>Tangible </li></ul><ul><li>Easily Measured </li></ul><ul><li>Focus on individual contributions </li></ul><ul><li>Replicable training </li></ul>Standardisation <ul><li>Structured </li></ul><ul><li>Processes for targeted content created </li></ul><ul><li>Content readily packaged </li></ul><ul><li>Codification easily outsourced </li></ul><ul><li>More roles in place </li></ul><ul><li>Replicable training </li></ul>Content & Collection Collaboration <ul><li>More structured </li></ul><ul><li>Opportunities to interact & bond </li></ul><ul><li>Technology to encourage interaction </li></ul><ul><li>Higher level of trust </li></ul><ul><li>Conversation is highly valued </li></ul><ul><li>Formal communities are encouraged </li></ul>Innovation <ul><li>People based </li></ul><ul><li>Greater no. of opportunities to interact & bond </li></ul><ul><li>Usage of social networks to encourage interaction </li></ul><ul><li>Higher level of trust </li></ul><ul><li>Face 2 Face highly valued </li></ul><ul><li>Networks & communities continually developing and changing </li></ul><ul><li>unique usage of knowledge adding high value to clients </li></ul><ul><li>Team focus </li></ul>Context & Connection Client Value
  13. 13. The impact of Social Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking
  14. 14. The future of Knowledge in a Networked World Networked World Collaboration Context and Connection
  15. 15. Coming to the edge…. Source: Flickr: mtgontario
  16. 16. The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
  17. 17. A member firm of Deloitte Touche Tohmatsu