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WELCOME




  COMMUNICATION SKILLS
INTERPERSONAL RELATIONS
CHERIAN VARGHESE
  91 94471 32132
AGENDA
 GETTING TOGETHER
 COMMUNICATION- PRE EVALUATION
 WHAT ,WHY, WHOM & HOW OF COMMUNICATION
 COMMUNICATION WITH PA...
COMMUNICATION SKILLS
COMMUNICATION
 IS EXCHANGE OF IDEAS, FEELINGS OR
    EMOTIONS TO SELF OR TO ANOTHER
    PERSON.
   EFFECTIVE COMMUNICATI...
WHY TO COMMUNICATE?
   TO STRENGTHEN THE RELATIONSHIP
   TO GET THINGS DONE
   TO LEAD YOUR TEAM
   TO EDUCATE
   TO ...
HOW TO COMMUNICATE? METHODS

           VERBAL
        NON VERBAL
         GRAPHICS
VERBAL
SPEAKING
HEARING
WRITING
READING
NON VERBAL/ BODY LANGUAGE
FACIAL
GESTURES
POSTURE
GRAPHICS
 PICTURES
 POSTERS
 SIGNS
 EMBLEMS
 LOGOS
If I can't picture it, I
    can't understand it
                 Albert Einstein
WHOM TO COMMUNICATE(Types)
INTRA PERSONAL
INTERPERSONAL
MASS COMMUNICATION
INTRA PERSONAL
COMMUNICATION
LANGUAGE
  PHYSICAL BARRIERS
    LACK OF INTEREST
 DISLIKE THE SPEAKER
INDIFFERENT ATTITUDE
INTRA PERSONAL COMMUNICATION


COMMUNICATION TO SELF
MASS COMMUNICATION
   PUBLIC SPEAKING
   STAGE FEAR
   WHAT?
   WHY?
   HOW TO OVERCOME?
PUBLIC SPEAKING
   P+P+P
   PREPARATION
   PRACTICE
   PRESENTATION
DON’T UNDER ESTIMATE OTHERS
TEN TIPS
 LISTEN FIRST
 BE INTERESTED
 BE RELAXED
 ASK WITH A SMILE
 ASK QUESTIONS
 BE EMPATHETIC
 BE ASSERTIVE
 B...
Thene re ultsyo w g t
       w s      u ill e
  fro thed c ve
     m     is o ringof
 the ep ve w rd w
     s ro n o s ill...
Thene re ultsyo w g t
      w s      u ill e
 fro the d c ve
     m    is o ringo f
 the ep ve w rd w
     s ro n o s ill
...
BODY LANGUAGE
Actions speak louder than
                    words
SOFTEN
S – SMILE (SELL MORE INCURRING LEAST
                      EXPENDITURE)

O – OPEN POSTURE
F – FORWARD LEAN
T – TOUC...
Clip
To rob a bank
 you need two
      things:
  A gun and a
      smile.

   A smile to
 convince and
     a gun to
     convi...
Open gesture
FORWARD LEAN
TOUCH
EYE CONTACT




 EYE CONTACT
I make movies for the
masses but I speak to
     them one by one

    Steven Spielberg
speak less, say more
Before you
 speak, make
  sure that
what you say
  is better
than silence
EMOTIONAL BANK ACCOUNT


     DEPOSITS
      

  WITHDRAWALS
 ‘A gentle smile / word
 like a summer rain,
 May soothe the heart
 and banish pain’
ANY BEHAVIOUR THAT
SATISFIES THE HUNGER FOR
RECOGNITION IS A STROKE.
IT MAY BE A SMILE, TOUCH,
NAME, LISTEN OR A GESTURE
Classification of Strokes
 Verbal
 Non Verbal
 Positive
 Negative
 Conditional
 Un conditional
Strokes…
   Ps
     o itiveC nd na
             o itio l
   Ps
     o itiveUnc nd na
               o itio l
   Ne a C ...
EMOTIONAL BANK ACCOUNT
 I ADMIT I MADE A MISTAKE
 YOU DID A GOOD JOB
 WHAT IS YOUR OPINION
 IF YOU PLEASE
 THANK YOU
...
“take the first
step in faith. You
do not have to
see the whole
staircase.
Just take
the first
step.”
CHERIAN VARGHESE
   94471 32132 (INDIA)
    jccherian@gmail.com
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
Communication Skills
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Communication Skills

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ART OF COMMUNICATION
BODY LANGUAGE
WIN OVER THRU COMMUNICATION
HOWTO NEGOTIOATE
INTERPERSONAL RELATIONS

Published in: Business, Technology

Communication Skills

  1. 1. WELCOME COMMUNICATION SKILLS INTERPERSONAL RELATIONS CHERIAN VARGHESE 91 94471 32132
  2. 2. AGENDA  GETTING TOGETHER  COMMUNICATION- PRE EVALUATION  WHAT ,WHY, WHOM & HOW OF COMMUNICATION  COMMUNICATION WITH PATIENTS  COMUNICATION WITH TEAM  COMMUNICATION TO ENHANCE RELATIONSHIP  BODY LANGUAGE  COMMUNICATION FOR SUCCESS  EVALUATION
  3. 3. COMMUNICATION SKILLS
  4. 4. COMMUNICATION  IS EXCHANGE OF IDEAS, FEELINGS OR EMOTIONS TO SELF OR TO ANOTHER PERSON.  EFFECTIVE COMMUNICATION IS  DERIVING A DESIRED RESULT FROM THE ABOVE ACTION.  IM = UM  INTENDED MEANING IS EQUAL TO THE UNDERSTOOD MEANING
  5. 5. WHY TO COMMUNICATE?  TO STRENGTHEN THE RELATIONSHIP  TO GET THINGS DONE  TO LEAD YOUR TEAM  TO EDUCATE  TO INSPIRE  TO ENTERTAIN  TO EXPRESS YOUR FEELINGS…
  6. 6. HOW TO COMMUNICATE? METHODS VERBAL NON VERBAL GRAPHICS
  7. 7. VERBAL SPEAKING HEARING WRITING READING
  8. 8. NON VERBAL/ BODY LANGUAGE FACIAL GESTURES POSTURE
  9. 9. GRAPHICS  PICTURES  POSTERS  SIGNS  EMBLEMS  LOGOS
  10. 10. If I can't picture it, I can't understand it Albert Einstein
  11. 11. WHOM TO COMMUNICATE(Types) INTRA PERSONAL INTERPERSONAL MASS COMMUNICATION
  12. 12. INTRA PERSONAL COMMUNICATION
  13. 13. LANGUAGE PHYSICAL BARRIERS LACK OF INTEREST DISLIKE THE SPEAKER INDIFFERENT ATTITUDE
  14. 14. INTRA PERSONAL COMMUNICATION COMMUNICATION TO SELF
  15. 15. MASS COMMUNICATION  PUBLIC SPEAKING  STAGE FEAR  WHAT?  WHY?  HOW TO OVERCOME?
  16. 16. PUBLIC SPEAKING  P+P+P  PREPARATION  PRACTICE  PRESENTATION
  17. 17. DON’T UNDER ESTIMATE OTHERS
  18. 18. TEN TIPS  LISTEN FIRST  BE INTERESTED  BE RELAXED  ASK WITH A SMILE  ASK QUESTIONS  BE EMPATHETIC  BE ASSERTIVE  BE ENTHUSIASTIC  DON’T GET HOOKED  LEARN FROM INTERACTIONS
  19. 19. Thene re ultsyo w g t w s u ill e fro thed c ve m is o ringof the ep ve w rd w s ro n o s ill g ra eyo m relo , ua nte u o ve b tte he a s veyo e r lp nd a ur m ne The a c m le ly o y. y re o p te s fea e s tous . a nd a y e
  20. 20. Thene re ultsyo w g t w s u ill e fro the d c ve m is o ringo f the ep ve w rd w s ro n o s ill g ra eyo m relo , ua nte u o ve b tte he a s veyo e r lp nd a ur m ne The a c m le ly o y. y re o p te s fea e s tous . a nd a y e
  21. 21. BODY LANGUAGE
  22. 22. Actions speak louder than words
  23. 23. SOFTEN S – SMILE (SELL MORE INCURRING LEAST EXPENDITURE) O – OPEN POSTURE F – FORWARD LEAN T – TOUCH E – EYE CONTACT N – NOD
  24. 24. Clip
  25. 25. To rob a bank you need two things: A gun and a smile. A smile to convince and a gun to convince faster.
  26. 26. Open gesture
  27. 27. FORWARD LEAN
  28. 28. TOUCH
  29. 29. EYE CONTACT EYE CONTACT
  30. 30. I make movies for the masses but I speak to them one by one Steven Spielberg
  31. 31. speak less, say more
  32. 32. Before you speak, make sure that what you say is better than silence
  33. 33. EMOTIONAL BANK ACCOUNT DEPOSITS  WITHDRAWALS
  34. 34.  ‘A gentle smile / word like a summer rain, May soothe the heart and banish pain’
  35. 35. ANY BEHAVIOUR THAT SATISFIES THE HUNGER FOR RECOGNITION IS A STROKE. IT MAY BE A SMILE, TOUCH, NAME, LISTEN OR A GESTURE
  36. 36. Classification of Strokes  Verbal  Non Verbal  Positive  Negative  Conditional  Un conditional
  37. 37. Strokes…  Ps o itiveC nd na o itio l  Ps o itiveUnc nd na o itio l  Ne a C nd na g tive o itio l  Ne a Unc nd na g tive o itio l
  38. 38. EMOTIONAL BANK ACCOUNT  I ADMIT I MADE A MISTAKE  YOU DID A GOOD JOB  WHAT IS YOUR OPINION  IF YOU PLEASE  THANK YOU I  WE
  39. 39. “take the first step in faith. You do not have to see the whole staircase. Just take the first step.”
  40. 40. CHERIAN VARGHESE  94471 32132 (INDIA)  jccherian@gmail.com

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