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Plan For Success

                                                             One Size Does Not Fit All

By:   Michelle McKinnon

      ca.linkedin.com/pub/michelle-mckinnon-pmp/0/394/149/
What’s Your Plan? Tired of fitting a square peg into a round hole when it comes to projects? Find it challenging to choose the right Framework, Model,
and/or Methodology?




You are not alone. Many projects fail to meet customer, user, ROI (Return On Investment),                               68% Of All Projects Not Successful
delivery, budget and functionality expectations.

Yet every year we continue to do the same thing over and over by fitting trying to fit every
                                                                                               Standish Group stated in their Chaos Report of 2009 that ~68% of all projects are not successful.
project into the same framework, model and/or methodology across the organization. And
every year we expect different results. Where does the insanity end?

By definition projects are unique. What works for one project may not work for another
project.

There is good news! Projects can be categorized into types, which can then be grouped into
a set of frameworks, models and methodologies that work for your organization. Overlay
this with Gates for review and approval and you can roll up monitoring and reporting for
consistency.

Since each framework, model and methodology has a different rhythm, set of rules, and
outcome artifacts classify these rules and artifacts for your organization.

The following matrixes demonstrate how this can be accomplished:
Organization Approval Gate Methodology Artifact Alignment Matrix
                                                                                                             Gate 1                                Gate 2                             Gate 3                             Gate 4                           Gate 5
                       When To Use                           Key Business rules                              Concept                                                                                            Post Implementation
Frame work                                                                                                                                        Planning                          Execution                                                             Closure
                       (Unique to each organization)         (Unique to each organization)                  Initiation                                                                                                 Review
                      Examples:                            Examples:                             Examples:                            Examples:                           Examples:                           Examples:                        Examples:
                      - New Product                        - At least 2 members of team          - Business Case                      - Determine # iterations            - Execution of iterations           - All Iterations retrospective   - Finalize project costs
                      - New business process               familiar with 1 Agile Method          - Project Portfolio Prioritization   - Release Planning                  - Daily Scrum                       - Next Release Planning          - Archive documentation
                      -                                    - Agile team is co-located or has     - Approval                           - Daily Plan                        - Sprint change request             - Outstanding Issues             - Complete Project Closure
                                                           web conferencing tools                - Product Backlog of Features        - Scope Initial iteration/sprint    - Sprint Retrospective              - Post Implementation            Document
Agile                                                      - Agile Team is cross functional      - Release Planning                                                       - Requirements refinement           Monitoring                       - Release project team to other
                                                           (not just technology)                 - Architectural design                                                   - Paper prototyping                 - Hot fixes if required          projects
                                                           - Product Vision and Preliminary      - High level plan                                                        - Coding, Configuration                                              - Executive Closure
                                                           Roadmap available                     - Scope statement                                                        - System & User Testing                                              presentation
                                                           - Team is passionate and driven                                                                                - Other business deliverables                                        - Schedule ROI presentation

                      Examples:                            Examples:                             Examples:                            Examples:                           Examples:                           Examples:                        Examples:
                      - Maintenance existing product       - Established architecture            - Business Case                      - Finalize base line project plan   - Coding                            - Lessons Learned                - Finalize project costs
                      - Infrastructure Application         - Known repeatable delivery           - Project Portfolio Prioritization   - Create project risk plan          - System Unit Testing               - Post Implementation Review     - Archive documentation
                      -                                    process                               - Approval                           - Detailed requirements             - User Acceptance Testing           - Outstanding issues and work    - Complete Project Closure
                                                           - Fixed time fixed price contract     - Architectural design               documentation                       - Interface testing                 around(s) documented             Document
                                                           - Performance metrics are focused     - High level plan                    - Requirements signoff              - Operating Procedures              - Hot fixes as required          - Release project team to other
Waterfall                                                  on delivery date and budget           - Project Charter                    - Interfaces high-level plan        - Alpha testing                     - Post Implementation            projects
                                                                                                                                      - Marketing plan if applicable      - Beta Testing                      Monitoring                       - Executive Closure
                                                                                                                                                                          - Operational Readiness                                              presentation
                                                                                                                                                                          - Performance Testing                                                - Schedule ROI presentation
                                                                                                                                                                          - Security Testing
                                                                                                                                                                          - Business Continuity Testing

                      Examples:                            Examples:                             Examples:                            Examples:                           Examples:                           Examples:                        Examples:
                      - Purchasing 3rd party solution      - Preliminary Research has            - Business Case                      - Requirements for RFI/RFP          - Installation                      - Lessons Learned                - Finalize project costs
                      - Configuration & Customization      identified 1 or more COTS that        - Project Portfolio Prioritization   - RFI/RFP process                   - Configuration                     - Post Implementation Review     - Archive documentation
                      -                                    meets 80%+ of business needs          - Approval                           - Final 3rd Party Selection         - Data Migration                    - Outstanding issues and work    - Complete Project Closure
                                                           - COTS product has an open API        - Architectural design               - Contract Negotiations             - Custom Code                       around(s) documented             Document
                                                           (Application Protocol Interface)      - Integration design                 - Software Hardware Purchase        - Interface testing                 - Hot fixes as required          - Release project team to other
COTS                                                       - Expertise for COTS                  - High level plan                    - Kickoff with 3rd party            - User Acceptance Testing           - Post Implementation            projects
(Commercial Off The                                        integration/adaptation is available                                        - Product Training                  - Operating Procedures              Monitoring                       - Executive Closure
Shelf)
                                                           within the organization or can be                                          - Refinement of plan with 3rd       - Operational Readiness             - Future enhancement             presentation
                                                           outsourced                                                                 Party                               - Performance Testing               requests                         - Schedule ROI presentation
                                                                                                                                      - Data Transformation Mapping       - Security Testing
                                                                                                                                                                          - Final Data freeze and Migration
                                                                                                                                                                          - Business Continuity Testing

                      Examples:                            Examples:                             Examples:                            Examples:                           Examples:                           Examples:                        Examples:
                      - Business Process Improvement       - Target goals / metrics are not      - Business Case                      - Fact verification                 - Improve - Implement approved      - Monitor Controls for 30 days   - Finalize project costs
                      - System to System Process Review    being met                             - Project Portfolio Prioritization   - Form project Team ,               recommendations                     - Refine controls                - Archive documentation
                      - There are a lot of business work   - Customer Satisfaction has           - Approval                           - Critical processes identified     - Implement Controls                - Monitor Controls for another   - Complete Project Closure
                      around(s)                            decreased                             - High-level project timeline        - Define& Measure Problem           - Monitor Controls for 30 days      30 days                          Document
DMAIC                 - There are a lot of special         - Operational processes are           - Problem Statement                  - Future state process map                                              - Identify other opportunities   - Release project team to other
                      branches to routine operational      unstable or inconsistent              - Project boundaries/Scope           - Analyze                                                               for continuous improvement       projects
                      processes                            - It has been 2 years or greater      statement                            - Process Gap Analysis                                                                                   - Executive Closure
                                                           since a business or systems process   - Project Charter                    - Improvement Recommendation                                                                             presentation
                                                           audit/review was completed            - Current State Process              & Approval                                                                                               - Schedule ROI presentation
Organization Gated Methodology Alignment Timing Magnitude Matrix .

                                                                              Gate 1                           Gate 2                                 Gate 3                                 Gate 4                           Gate 5
                                  Timing Notes:                               Concept                                                                                               Post Implementation
Frame work                                                                                                    Planning                              Execution                                                                 Closure
                              (Unique to each organization)                  Initiation                                                                                                    Review
                      Timing Notes:                                     3 weeks to 6 months              4 weeks to 6 weeks               3 months to 6 months                        4 weeks to 6 weeks                4 weeks to 6 weeks

                      It will depend on how many releases you       This will depend on data        This will depend on your          This will depend on number of releases     This will depend on the sprint      This will depend on your
                      have a year and how many weeks you plan       available for a business case   team’s familiarity with           in a year, iteration frequency.            timing and hot fixes that may       close out procedures for
                      to have per iteration. For example if there   and project intake & approval   Agile/Scrum and any                                                          need to be implemented it is        projects. Note scheduling
Agile                 are 3 releases a year, each release is 4      process timing within your      outstanding information or        E.g. 3 Annual Releases = 4 months          typically recommended that 30       of the ROI presentation will
                      months and if each iteration are 2 weeks      organization.                   refinement of information                                                    days be the minimum                 be dependent on business
                      there would be 6 to 8 iterations.                                             from Gate 1.                      4 months * 2 weeks = 8 Iterations          monitoring period.                  case. Typically scheduled
                                                                                                                                                                                                                     for 1 month after start of
                                                                                                                                                                                                                     payback period.


                      Timing Notes:                                     3 weeks to 6 months              6 weeks to 8 weeks               3 months to 18 months                       4 weeks to 6 weeks                4 weeks to 6 weeks

                      There are several estimating techniques.      This will depend on data        This will depend on the level     This will depend on the complexity of      This on the quality of the          This will depend on your
                      One example would be function point           available for a business case   of ambiguity and amount of        the changes and interface impacts          solution deployed and its ability   close out procedures for
                      analysis and estimating.                      and project intake & approval   change proposed to the            being introduced. In some                  to meet business needs.             projects. Note scheduling
                                                                    process timing within your      existing platform. As well as     organizations projects need to             Typically recommended that 30       of the ROI presentation will
Waterfall             http://en.wikipedia.org/wiki/Function_point   organization.                   the level of needs                complete within the fiscal year and if     days to 45 days be the              be dependent on business
                                                                                                    understanding by the              the project exceeds 18 months will be      minimum monitoring period.          case. Typically scheduled
                                                                                                    business and the project          artificially factored into 2 projects or                                       for 1 month after start of
                                                                                                    team.                             phases                                                                         payback period.




                      Timing Notes:                                     3 weeks to 6 months              4 weeks to 6 weeks               8 weeks to 12 weeks                         4 weeks to 6 weeks                4 weeks to 6 weeks

                      This is dependent on the 3rd parties          This will depend on data        This will depend on the           This will depend on the % of business      This on how well the COTS           This will depend on your
                      standard implementation schedule being        available for a business case   duration/timing of the            needs the application meets, as well as    solution could be integrated        close out procedures for
                      interweaved with your organizations           and project intake & approval   RFI/RFP process as well as the    3rd party ability to implement solution,   into your existing environment      projects. Note scheduling
COTS                  approval and control processes                process timing within your      number of qualified 3rd Party     and the amount of customization that       and the support level               of the ROI presentation will
(Commercial Off The                                                 organization.                   providers who submit an           is required.                               contractually negotiated            be dependent on business
Shelf)                                                                                              RFI/RFP response.                                                            typically recommended that 30       case. Typically scheduled
                                                                                                                                                                                 days to 45 days be the              for 1 month after start of
                                                                                                                                                                                 minimum monitoring period.          payback period.



                      Timing Notes:                                     3 weeks to 6 months              4 weeks to 6 weeks               3 months to 18 months                       4 weeks to 9 weeks                4 weeks to 6 weeks

                      The overall estimation can be depended on     This will depend on data        This will depend on               This will depend on the                    This on the recommendations         This will depend on your
                      the improvements selected and may             available for a business case   information available, ability    recommendations from improvement           implemented and the ability to      close out procedures for
                      leverage other accepted organizational        and project intake & approval   of team to define this issues     analysis and the business drivers          implement sustainable               projects. Note scheduling
                      methodologies.                                process timing within your      and collected measurement         defining the need for process              improvement. It is typically        of the ROI presentation will
                                                                    organization.                   data to prioritize the impacts.   improvement.                               recommended to monitor              be dependent on business
DMAIC
                                                                                                    E.g. If there is no existing                                                 improvement for 30 days,            case. Typically scheduled
                                                                                                    baseline data this will need to                                              tweak improvements and              for 1 month after start of
                                                                                                    be collected first.                                                          controls and then monitor for       payback period.
                                                                                                                                                                                 another 30 days
5 Simple Implementation Steps:
Every day organizations are striving for project success, finding ways to optimize resources, search for techniques to become more effective, and still keep their customers
coming back for more.

What’s your plan? Stop trying to fit a square peg into a round hole. These 5 simple steps will aide you in aligning your organizational frameworks, models and methodologies
to achieve consistency without sacrificing nimbleness and flexibility to meet the demands of your customers.
 1. INITIATION AND PLANNING                                                          3. INFORMATION COLLECTION & BUSINESS RULE DEFINITION
 • Identify and assign a cross functional project team.                              • Determine accepted organizational framework and models and organizational Gates
 • Define corporate level gates                                                      • Define business rules and artifacts for each Framework and Gate
 • Identify existing models leveraged within the organization                        • Review all artifacts for consistency
 • Determine missing frameworks or models                                            • Develop standard operating procedures and templates with each framework/gate
 • Examine information flow an                                                       • Obtain agreement/signoff of proposed gates
 • Develop a project plan.



 2. STRATEGIC AND OPERATIONAL PROCEDURE REVIEW                                       4. TRAINING AND TESTING
 • Examine current documents and information flow                                    • Verify through simulation the Gating process for each Framework/model
 • Identify system and manual processes leveraging the models                        • Document the process for each Framework in alignment with the Gating process
 • Identify common artifacts, documents and processes across models and frameworks   • Create Training Materials and Conduct training


                                                                                     5. ROLL-OUT / IMPLEMENTATION
                                                                                     • Determine a roll-out strategy and implement.
                                                                                     • Evaluate the implementation and refine.
About The Author:           Michelle McKinnon

Michelle McKinnon is a passionate leader who cares deeply about helping customers, businesses and
individuals achieve success. Her focus is to maximize clients’ return on investment while carefully planning
and managing change.

During the past 20 years, Michelle has served in both the private and public sectors including roles in
information technology, financial services, telecommunications and health care. This diverse background
has earned her a deep and profound understanding of business needs and delivering value add solutions.

When Michelle isn't putting the pieces of a business puzzle together, or coming up with innovative ways for
businesses to meet objectives, she shares her expertise as an instructor. Straightforward and
compassionate Michelle marries a strategic approach with her unique flair to tackle challenges and
contribute to the evolution of business and her profession.

Always up for a new challenge, Michelle is writing a business book to enable businesses develop greater
success. In her spare time Michelle explores her creative side by writing Science Fiction/Fantasy/Mystery
books.

To Your Success!
Michelle


Want to be connected? Send me a connection request through LinkedIn:

ca.linkedin.com/pub/michelle-mckinnon-pmp/0/394/149/

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Plan for success one size does not fit all v2

  • 1. Plan For Success One Size Does Not Fit All By: Michelle McKinnon ca.linkedin.com/pub/michelle-mckinnon-pmp/0/394/149/
  • 2. What’s Your Plan? Tired of fitting a square peg into a round hole when it comes to projects? Find it challenging to choose the right Framework, Model, and/or Methodology? You are not alone. Many projects fail to meet customer, user, ROI (Return On Investment), 68% Of All Projects Not Successful delivery, budget and functionality expectations. Yet every year we continue to do the same thing over and over by fitting trying to fit every Standish Group stated in their Chaos Report of 2009 that ~68% of all projects are not successful. project into the same framework, model and/or methodology across the organization. And every year we expect different results. Where does the insanity end? By definition projects are unique. What works for one project may not work for another project. There is good news! Projects can be categorized into types, which can then be grouped into a set of frameworks, models and methodologies that work for your organization. Overlay this with Gates for review and approval and you can roll up monitoring and reporting for consistency. Since each framework, model and methodology has a different rhythm, set of rules, and outcome artifacts classify these rules and artifacts for your organization. The following matrixes demonstrate how this can be accomplished:
  • 3. Organization Approval Gate Methodology Artifact Alignment Matrix Gate 1 Gate 2 Gate 3 Gate 4 Gate 5 When To Use Key Business rules Concept Post Implementation Frame work Planning Execution Closure (Unique to each organization) (Unique to each organization) Initiation Review Examples: Examples: Examples: Examples: Examples: Examples: Examples: - New Product - At least 2 members of team - Business Case - Determine # iterations - Execution of iterations - All Iterations retrospective - Finalize project costs - New business process familiar with 1 Agile Method - Project Portfolio Prioritization - Release Planning - Daily Scrum - Next Release Planning - Archive documentation - - Agile team is co-located or has - Approval - Daily Plan - Sprint change request - Outstanding Issues - Complete Project Closure web conferencing tools - Product Backlog of Features - Scope Initial iteration/sprint - Sprint Retrospective - Post Implementation Document Agile - Agile Team is cross functional - Release Planning - Requirements refinement Monitoring - Release project team to other (not just technology) - Architectural design - Paper prototyping - Hot fixes if required projects - Product Vision and Preliminary - High level plan - Coding, Configuration - Executive Closure Roadmap available - Scope statement - System & User Testing presentation - Team is passionate and driven - Other business deliverables - Schedule ROI presentation Examples: Examples: Examples: Examples: Examples: Examples: Examples: - Maintenance existing product - Established architecture - Business Case - Finalize base line project plan - Coding - Lessons Learned - Finalize project costs - Infrastructure Application - Known repeatable delivery - Project Portfolio Prioritization - Create project risk plan - System Unit Testing - Post Implementation Review - Archive documentation - process - Approval - Detailed requirements - User Acceptance Testing - Outstanding issues and work - Complete Project Closure - Fixed time fixed price contract - Architectural design documentation - Interface testing around(s) documented Document - Performance metrics are focused - High level plan - Requirements signoff - Operating Procedures - Hot fixes as required - Release project team to other Waterfall on delivery date and budget - Project Charter - Interfaces high-level plan - Alpha testing - Post Implementation projects - Marketing plan if applicable - Beta Testing Monitoring - Executive Closure - Operational Readiness presentation - Performance Testing - Schedule ROI presentation - Security Testing - Business Continuity Testing Examples: Examples: Examples: Examples: Examples: Examples: Examples: - Purchasing 3rd party solution - Preliminary Research has - Business Case - Requirements for RFI/RFP - Installation - Lessons Learned - Finalize project costs - Configuration & Customization identified 1 or more COTS that - Project Portfolio Prioritization - RFI/RFP process - Configuration - Post Implementation Review - Archive documentation - meets 80%+ of business needs - Approval - Final 3rd Party Selection - Data Migration - Outstanding issues and work - Complete Project Closure - COTS product has an open API - Architectural design - Contract Negotiations - Custom Code around(s) documented Document (Application Protocol Interface) - Integration design - Software Hardware Purchase - Interface testing - Hot fixes as required - Release project team to other COTS - Expertise for COTS - High level plan - Kickoff with 3rd party - User Acceptance Testing - Post Implementation projects (Commercial Off The integration/adaptation is available - Product Training - Operating Procedures Monitoring - Executive Closure Shelf) within the organization or can be - Refinement of plan with 3rd - Operational Readiness - Future enhancement presentation outsourced Party - Performance Testing requests - Schedule ROI presentation - Data Transformation Mapping - Security Testing - Final Data freeze and Migration - Business Continuity Testing Examples: Examples: Examples: Examples: Examples: Examples: Examples: - Business Process Improvement - Target goals / metrics are not - Business Case - Fact verification - Improve - Implement approved - Monitor Controls for 30 days - Finalize project costs - System to System Process Review being met - Project Portfolio Prioritization - Form project Team , recommendations - Refine controls - Archive documentation - There are a lot of business work - Customer Satisfaction has - Approval - Critical processes identified - Implement Controls - Monitor Controls for another - Complete Project Closure around(s) decreased - High-level project timeline - Define& Measure Problem - Monitor Controls for 30 days 30 days Document DMAIC - There are a lot of special - Operational processes are - Problem Statement - Future state process map - Identify other opportunities - Release project team to other branches to routine operational unstable or inconsistent - Project boundaries/Scope - Analyze for continuous improvement projects processes - It has been 2 years or greater statement - Process Gap Analysis - Executive Closure since a business or systems process - Project Charter - Improvement Recommendation presentation audit/review was completed - Current State Process & Approval - Schedule ROI presentation
  • 4. Organization Gated Methodology Alignment Timing Magnitude Matrix . Gate 1 Gate 2 Gate 3 Gate 4 Gate 5 Timing Notes: Concept Post Implementation Frame work Planning Execution Closure (Unique to each organization) Initiation Review Timing Notes: 3 weeks to 6 months 4 weeks to 6 weeks 3 months to 6 months 4 weeks to 6 weeks 4 weeks to 6 weeks It will depend on how many releases you This will depend on data This will depend on your This will depend on number of releases This will depend on the sprint This will depend on your have a year and how many weeks you plan available for a business case team’s familiarity with in a year, iteration frequency. timing and hot fixes that may close out procedures for to have per iteration. For example if there and project intake & approval Agile/Scrum and any need to be implemented it is projects. Note scheduling Agile are 3 releases a year, each release is 4 process timing within your outstanding information or E.g. 3 Annual Releases = 4 months typically recommended that 30 of the ROI presentation will months and if each iteration are 2 weeks organization. refinement of information days be the minimum be dependent on business there would be 6 to 8 iterations. from Gate 1. 4 months * 2 weeks = 8 Iterations monitoring period. case. Typically scheduled for 1 month after start of payback period. Timing Notes: 3 weeks to 6 months 6 weeks to 8 weeks 3 months to 18 months 4 weeks to 6 weeks 4 weeks to 6 weeks There are several estimating techniques. This will depend on data This will depend on the level This will depend on the complexity of This on the quality of the This will depend on your One example would be function point available for a business case of ambiguity and amount of the changes and interface impacts solution deployed and its ability close out procedures for analysis and estimating. and project intake & approval change proposed to the being introduced. In some to meet business needs. projects. Note scheduling process timing within your existing platform. As well as organizations projects need to Typically recommended that 30 of the ROI presentation will Waterfall http://en.wikipedia.org/wiki/Function_point organization. the level of needs complete within the fiscal year and if days to 45 days be the be dependent on business understanding by the the project exceeds 18 months will be minimum monitoring period. case. Typically scheduled business and the project artificially factored into 2 projects or for 1 month after start of team. phases payback period. Timing Notes: 3 weeks to 6 months 4 weeks to 6 weeks 8 weeks to 12 weeks 4 weeks to 6 weeks 4 weeks to 6 weeks This is dependent on the 3rd parties This will depend on data This will depend on the This will depend on the % of business This on how well the COTS This will depend on your standard implementation schedule being available for a business case duration/timing of the needs the application meets, as well as solution could be integrated close out procedures for interweaved with your organizations and project intake & approval RFI/RFP process as well as the 3rd party ability to implement solution, into your existing environment projects. Note scheduling COTS approval and control processes process timing within your number of qualified 3rd Party and the amount of customization that and the support level of the ROI presentation will (Commercial Off The organization. providers who submit an is required. contractually negotiated be dependent on business Shelf) RFI/RFP response. typically recommended that 30 case. Typically scheduled days to 45 days be the for 1 month after start of minimum monitoring period. payback period. Timing Notes: 3 weeks to 6 months 4 weeks to 6 weeks 3 months to 18 months 4 weeks to 9 weeks 4 weeks to 6 weeks The overall estimation can be depended on This will depend on data This will depend on This will depend on the This on the recommendations This will depend on your the improvements selected and may available for a business case information available, ability recommendations from improvement implemented and the ability to close out procedures for leverage other accepted organizational and project intake & approval of team to define this issues analysis and the business drivers implement sustainable projects. Note scheduling methodologies. process timing within your and collected measurement defining the need for process improvement. It is typically of the ROI presentation will organization. data to prioritize the impacts. improvement. recommended to monitor be dependent on business DMAIC E.g. If there is no existing improvement for 30 days, case. Typically scheduled baseline data this will need to tweak improvements and for 1 month after start of be collected first. controls and then monitor for payback period. another 30 days
  • 5. 5 Simple Implementation Steps: Every day organizations are striving for project success, finding ways to optimize resources, search for techniques to become more effective, and still keep their customers coming back for more. What’s your plan? Stop trying to fit a square peg into a round hole. These 5 simple steps will aide you in aligning your organizational frameworks, models and methodologies to achieve consistency without sacrificing nimbleness and flexibility to meet the demands of your customers. 1. INITIATION AND PLANNING 3. INFORMATION COLLECTION & BUSINESS RULE DEFINITION • Identify and assign a cross functional project team. • Determine accepted organizational framework and models and organizational Gates • Define corporate level gates • Define business rules and artifacts for each Framework and Gate • Identify existing models leveraged within the organization • Review all artifacts for consistency • Determine missing frameworks or models • Develop standard operating procedures and templates with each framework/gate • Examine information flow an • Obtain agreement/signoff of proposed gates • Develop a project plan. 2. STRATEGIC AND OPERATIONAL PROCEDURE REVIEW 4. TRAINING AND TESTING • Examine current documents and information flow • Verify through simulation the Gating process for each Framework/model • Identify system and manual processes leveraging the models • Document the process for each Framework in alignment with the Gating process • Identify common artifacts, documents and processes across models and frameworks • Create Training Materials and Conduct training 5. ROLL-OUT / IMPLEMENTATION • Determine a roll-out strategy and implement. • Evaluate the implementation and refine.
  • 6. About The Author: Michelle McKinnon Michelle McKinnon is a passionate leader who cares deeply about helping customers, businesses and individuals achieve success. Her focus is to maximize clients’ return on investment while carefully planning and managing change. During the past 20 years, Michelle has served in both the private and public sectors including roles in information technology, financial services, telecommunications and health care. This diverse background has earned her a deep and profound understanding of business needs and delivering value add solutions. When Michelle isn't putting the pieces of a business puzzle together, or coming up with innovative ways for businesses to meet objectives, she shares her expertise as an instructor. Straightforward and compassionate Michelle marries a strategic approach with her unique flair to tackle challenges and contribute to the evolution of business and her profession. Always up for a new challenge, Michelle is writing a business book to enable businesses develop greater success. In her spare time Michelle explores her creative side by writing Science Fiction/Fantasy/Mystery books. To Your Success! Michelle Want to be connected? Send me a connection request through LinkedIn: ca.linkedin.com/pub/michelle-mckinnon-pmp/0/394/149/