Crm chaudary m tanveer

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This is about the CRM (customers relation management)

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Crm chaudary m tanveer

  1. 1. Corporation’s Interface with it’s customers Roll Numbers Names 14 Sumaira Akbar 15 Muhammad Tanveer 18 Anam Gill BBA Hons Morning 7th University of Education Lahore Okara Campus Corporation’s Interface with it’s customers
  2. 2. Customer Relation Management(CRM) • Customer relationship management: • Tools have existed for years. Businesses use them to manage customer interactions across channels and departments, including marketing, sales, customer service, and technical support. • This is where social CRM tools play a key role. They enable merchants to stay connected to customers using social channels, which can lead to increased sales and more satisfied customers. Corporation’s Interface with it’s customers
  3. 3. What Is Social CRM? • Social CRM is one component of developing a social or collaborative business, both internally and externally. Corporation’s Interface with it’s customers
  4. 4. Understanding of CRM/Social CRM Understanding CRM: • CRM is comprised of sales, marketing and service/support–based functions whose purpose was to move the customer through a pipeline with the goal of keeping the customer coming back to buy more and more stuff. Understanding Social CRM: • PR now has a very active role in social CRM (in fact, PR typically owns budgetary control and authority of social initiatives ahead of every other department). In most organizations, PR departments manage the social presence of brands and handle the customer engagement . Corporation’s Interface with it’s customers
  5. 5. Corporation’s Interface with it’s customers
  6. 6. 5 Social CRM Tools for Small Business • 1. Batchbook • 2. Nimble • 3. BlueCamroo • 4. Insightly • 5. GreenRope Corporation’s Interface with it’s customers
  7. 7. 1. Batchbook See customer relationship histories by looking at Batchbook contact details in HootSuite; Save social posts and contact details to Batchbook from HootSuite; Take note of the most engaged social contacts and mark them as “Champions” in Batchbook. Pricing starts at $20 per month. Batchbook offers a 30-day free trial. Annual plans receive two months free Corporation’s Interface with it’s customers
  8. 8. 2. Nimble (Nimble automatically pulls your contacts into one place so you can engage them across any channel (LinkedIn, Twitter, Facebook, Google+, Skype, Phone, Email) in one easy to use interface.) Corporation’s Interface with it’s customers
  9. 9. 3. BlueCamroo BlueCamroo is a multifaceted application that combines CRM, social CRM, project management, customer support, task management, email marketing, and back-office features such as time tracking, billing, online payments, and expenses management. Corporation’s Interface with it’s customers
  10. 10. 4. Insightly Insightly offers built-in integration with LinkedIn and Twitter, so merchants can display social data from inside the dashboard. Import contacts from LinkedIn connections. Add LinkedIn Profiles to existing contacts. The platform also integrates with Gmail, Google Apps, and Google Drive. Prices start at $20 per month. A free plan is also available. Corporation’s Interface with it’s customers
  11. 11. 5. GreenRope GreenRope is an enterprise-level CRM that has four core features: contact management, marketing, project management, and calendaring. Social media campaigns can be managed from a single interface. Pricing starts at $99 per month. A 30-day free trial is offered. Corporation’s Interface with it’s customers
  12. 12. Features of CRM Software • Contact Information: • Sales & Marketing: • Ease of Use: • Help & Support: Corporation’s Interface with it’s customers
  13. 13. Four Steps to Turning Online Transactions into Relationships • 1. Customer Focus: • Customer needs are paramount in everything More important than anything else; supreme. Customers want that everything will be available on time and he/she never be want to dissatisfied, even in the front office services. • 2. Branding: • Know how you are different, your brand is not only a product but this convey the message to you customers that what are you produce for them. • 3. Competence: • The ability to execute mean that ability of any organization to fulfill the demanded order of any customer. • 4. Technology: • A platform for success. Technology can improve the competency of the organization. Technology provide the better way to provide satisfaction for customers. Corporation’s Interface with it’s customers
  14. 14. Best Top 10, 2013 CRM Software Comparisons & Reviews Corporation’s Interface with it’s customers
  15. 15. Side by side comparison Corporation’s Interface with it’s customers
  16. 16. Pricing Information Corporation’s Interface with it’s customers
  17. 17. Features Corporation’s Interface with it’s customers
  18. 18. Contact information Corporation’s Interface with it’s customers
  19. 19. Sales and marketing tools Corporation’s Interface with it’s customers
  20. 20. Help and Support Corporation’s Interface with it’s customers
  21. 21. Summery • This presentation contain the material about the front office, corporation’s interface, and social CRM tools. • We provide the different comparisons of top 10, 2013 CRM tools. E-Commerce and Customers relations tools also discussed. • Best tips for the organizations that helpful for that convert their transaction business into customer relation. Also discussed the features and successful steps for the organizations by using the CRM tools. • Also provide the list of 5 small business CRM tools. Corporation’s Interface with it’s customers
  22. 22. Thanks 2 all of you! Corporation’s Interface with it’s customers
  23. 23. References http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad a&ved=0CDQQFjAB&url=http%3A%2F%2Fncba.ie%2Fstudent_and_teacher_resources_f s%2FFront_Office_Operations.pdf&ei=5CBaUtLEGoqi0QWA6oCYCg&usg=AFQjCNHp26zCvzPxqM-9UBcJOnHGB2g&sig2=jJ3k6YsGHZDdzVcrawc0BA&bvm=bv.53899372,d.d2k http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cad a&ved=0CCwQFjAA&url=http%3A%2F%2Fils.unc.edu%2F~march%2Fjasist_BLS_submit.p &ei=YyFaUrj8Boi10wXjm4CwCg&usg=AFQjCNFviwa5VQXLxzhWjrsD_4gT8oOUEA&sig2= C9dBqYZHAgvjjZz2yktg&bvm=bv.53899372,d.d2k www.dannovak.net/wp-content/uploads/2010/07/HRPS-People-and-Strategy-SpecialIssue.pdf organizations interface with customers pdf www.lfpdc.lsu.edu/publications/working_papers/wp80. www.iso.org/iso/qmp_2012 www.webopedia.com/TERM/S/social_crm http://www.cio.com/article/734094/17_Tips_for_Achieving_Social_CRM_Success http://www.socialmediaexaminer.com/what-is-social-crm/

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