Good morning, I am Samuel Chatelain and I would like to introduce you to our practice management recognition scheme for dental practice, called: The Good Practice Scheme. Over a thousand of practices have already joined this scheme and told us how it helps them to promote their commitment to dental care of consistent good quality. However it is not a guarantee of successful clinical outcomes but its requirements are nevertheless sufficiently specific and important for the delivery of treatments to all patients as comfortable and convenient as possible.
The BDA has four key roles to play as: (1) a service organisation, (2) a scientific society, (3) a trade union and (4) a professional and lobbying association. Excellent customer service is a priority. The Good Practice Scheme exists to: help dentists observing Good Practice in patient care to communicate this to patients help the public to identify dental services observing Good Practice in patient care
Benefits to associates and the dental team include: Every member of the practice is aware of the need to work safely under GDC guidelines quality-assurance, team-building, accountability and consistency are respected, confidence, recognition of efforts are implemented taking part in CPD to keep the skills and knowledge of the dental team up to date Benefits to practice management include: tools to ensure compliance with professional and legal responsibilities, informed decision-making and improved standards, review training plans one a year and train all staff in practice wide work systems. Benefits to patients include: To provide dental care of consistently good quality for all patients that meets their own requirements, and deal promptly with any complaints Aim to make treatments as comfortable and convenient as possible, and check for mouth cancer Look after general health and safety, follow current guidelines on infection control and welcome feedback
The Good Practice Scheme encourages practices to check that all professional and legal requirements are in place, with the relevant policies and protocols. The reference sheets and checklists will help you to identify what you have in place already and what still needs to be done. We suggest working to a target of six months; most practices achieve membership within this period. Too long and the team can loose interest; too quick and your practice will not maximise the benefits of the practice self-assessment.
Participation in the scheme starts with the purchase of the Good Practice self-assessment programme. A team member is usually appointed to co-ordinate the project but all members of the dental practice team should share the responsibility of meeting the standards and gathering the documentation. Ultimately, achieving membership can raise the professional and public profile of your practice; and it is an excellent way to market your practice to patients. Once you are a member you receive a year plate and can use the Good Practice Scheme logo on all promotional material for your practice.
The programme costs from £200 for BDA members or twice as much for non-members. For additional support, you can either attend a workshop and gain 5 hours CPD per delegate, or you can choose our premium service support. Once you are ready to submit your application, there is an application fee that covers membership for the first year and membership lasts for three years; a renewal fee is then charged at a fraction of the cost. Note that package prices have been kept low in order to make the scheme as accessible as possible. To add further value, the BDA will undertake public information work, aimed at explaining how members can be identified. Essentially, it consists of a year plaque and explanatory leaflets to be displayed in the practice. They demonstrate the importance of consistent quality in delivering dental care.
The Good Practice Scheme is readily available for all practices. It helps in complying with quality assurance and clinical governance, and many member practices also undertake other complementary programmes. Most importantly it encourages good communication and teamwork and is an excellent way to promote your practice in the local area. So why not join the Good Practice Scheme and take advantage of the benefits it provides? Remember, the scheme establishes work process and physical facilities that put patients’ interests first. It also allows your dental team to maintain its professional knowledge and competence up-to-date.
Thank you for listening. I’ve got still a couple of minutes to answer one or two questions. Any questions? If that’s it, please feel free to contact our Good Practice Scheme team – their details are within your delegate pack. We’ll be happy to help. And if you’re still not convinced, I can give you an incentive: you can save up to 40% in tax refund if you book your Good Practice Scheme Package before living the meeting room. Don’t miss out on the recognition your patients deserve.
Dental Healthcare - Sales Promotion - March 2010
BRITISH DENTAL ASSOCIATION THE PROFESSIONAL ASSOCIATION AND TRADE UNION FOR DENTISTS IN THE UK GOOD PRACTICE SCHEME THE PRACTICE MANAGEMENT RECOGNITION SCHEME FOR DENTAL PRACTICES Presented by Samuel Chatelain 11 March 2010 s. Chatelain
THE BDA GOOD PRACTICE SCHEME: A TRUSTED MARK OF QUALITY <ul><li>Founded in 1880 </li></ul><ul><li>Aims to promote higher quality standards for oral health </li></ul><ul><li>Focus on the interest of its members and their practices </li></ul><ul><li>Publishes the British Dental Journal and BDA News </li></ul><ul><li>Membership is voluntary and stands at around 23,000 practitioners – the majority in general practice </li></ul><ul><li>Employs 130 staff </li></ul><ul><li>Initially launched for England, Northern Ireland and Wales – launched in June 2009 for Scotland </li></ul><ul><li>A programme to quality assure and inform patients that you are committed to work to legal and ethical standards of good practice </li></ul><ul><li>Provides superior services for both older and young patients in your local community </li></ul><ul><li>Can assist with better managing your practice as a sustainable and profitable oral health care business practice </li></ul><ul><li>Already trusted by 1,345 member practices across 80 counties in the UK </li></ul><ul><li>The British Dental Association </li></ul><ul><li>The Good Practice Scheme </li></ul>s. Chatelain
THE RECOGNITION YOUR PATIENTS DESERVE s. Chatelain
HOW THE SCHEME WORKS FOR YOU <ul><li>“ Participating in the Good Practice Scheme helped us focus on the success of the practice. We now have a more organised and dedicated team” </li></ul><ul><li>The Priors Dental Practice, Penkridge </li></ul>s. Chatelain
CHOOSE YOUR LEVEL OF SUPPORT <ul><li>Public Relations </li></ul><ul><li>The BDA aims at shifting perception of practice in dentistry via the media </li></ul><ul><li>So the public understands that the Good Practice Scheme goes beyond the principles set out by the General Dental Council . </li></ul><ul><li>It verifies and publicises, once a year: “compliance to dental care of consistently good quality for all patients”. </li></ul>s. Chatelain
THE BENEFITS FOR YOUR PRACTICE <ul><li>Provides reassurance to patients, dental practitioners and other professional bodies </li></ul><ul><li>Helps meet clinical governance requirements </li></ul><ul><li>Helps recruitment and retention of talented staff </li></ul><ul><li>encourages good communication and teamwork </li></ul><ul><li>Is an excellent way to promote your practice </li></ul><ul><li>Helps you to keep up-to-date with legal and ethical requirements </li></ul><ul><li>All practices, irrespective of their size </li></ul><ul><li>NHS/private mix or generalist/specialist profile </li></ul><ul><li>Membership of Good Practice is separate to individual BDA membership </li></ul><ul><li>The scheme helps to comply with quality assurance and clinical governance </li></ul><ul><li>Many member practices also undertake the Investors in People programme </li></ul><ul><li>Why join the Scheme? </li></ul><ul><li>Which practices can use it? </li></ul>s. Chatelain
THANK YOU FOR LISTENING Q&A s. Chatelain Don’t miss out on the recognition your patients deserve