Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Customer Service

392 views

Published on

How to handle upset customers

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Customer Service

  1. 2. Dealing with Irate Customers
  2. 3. Listen! Listen! Listen!
  3. 4. Let the Customer Vent without Interrupting
  4. 5. Maintain your personal integrity
  5. 6. Be sympathetic... ...and empathetic
  6. 7. Apologize!
  7. 8. Restate the Customer’s Viewpoint and Ask Questions
  8. 9. Offer Solutions Let’s try one of these options….
  9. 10. Solicit agreement on the resolution
  10. 11. Recap
  11. 12. “ Thank you for calling....”
  12. 13. Document conversation and results
  13. 14. Questions?
  14. 15. Thanks for your participation! Have a great day!

×