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The idea of these storyboards is to show typical user activity before and after the Knowledge Hub. To get an accurate picture of what this could look like, we worked with a number of local authority colleagues, drawing on their experiences to communicate the Knowledge Hub experience and benefits, in language that those working within public services could relate to.

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Dani profile

  1. 1. DANI STEINBERG Task Dani wants to learn how to put together a report.
  2. 2. 1. ASKS COLLEAGUES FOR ADVICE Dani starts by asking her colleagues for advice on report writing. As a new member of the team she is unsure who to ask, or where she can go for help. MAKING CONNECTIONS THROUGH USER PROFILES INCLUDING SKILLS, COMMUNITIES IN WHICH THEY PARTICIPATE & QUESTIONS ASKED & ANSWERED
  3. 3. 2. GET’S HELP VIA EMAIL She discovers many people have little time to meet, but receives helpful , albeit inconsistent, information by email. Dani feels that a training course or self help tools with support would help. MANAGEMENT & ABILITY TO SELF HELP SELECTIVE SHARING RATE CONTENT RESOURCES OF DEVELOPMENTAL & COURSES & TRAINING OBJECTIVES IN PROFILES OPPORTUNITIES
  4. 4. 3. VISITS USEFUL WEBSITES LIKE COP’S The emails she receives send her to lots of online report resources. Some of the information is useful, but others do not seem tailored to her level of need. PERSONALISATION & FILTERING OF INFORMATION
  5. 5. 4. WRITES AND SHARES A GUIDE FOR CREATING REPORTS With the resources assembled, she understands the basics for creating a report, and writes a plan for doing so. This is emailed to peers for feedback. PERSONAL AREA TO REVIEWED & RATED PLAN & SHARE IDEAS DOCUMENTS & DOCUMENTS
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