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Andy profile


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The idea of these storyboards is to show typical user activity before and after the Knowledge Hub. To get an accurate picture of what this could look like, we worked with a number of local authority colleagues, drawing on their experiences to communicate the Knowledge Hub experience and benefits, in language that those working within public services could relate to.

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Andy profile

  1. 1. ANDY DRAPER Task To analyse a new initiative to cut costs while improving performance.
  2. 2. 1. MADE AWARE OF A NEW INITIATIVE BY A NEWS FEED HE’S SUBSCRIBED TO Andy is aware from a newsfeed of a new initiative being used by another county council. He decides to analyse it to see if there’s any benefits for his council. He’s aware of some of the previous initiatives implemented by this council as he benchmarks his performance with others. PEER APPROVED AGGREGATED AND TRUSTED NEWS FEEDS SOURCES
  3. 3. 2. CONTACTS RESPECTED NETWORK Andy has a personal network of respected contacts. He phones them to gauge some initial thoughts. He even sets up a video conference with an ex-colleague that holds a similar position in a different county. COUNTYWIDE AND EVEN INTERNATIONAL NETWORKING
  4. 4. 3. DELEGATES RESEARCH WHILE USING TOOLS TO ANALYSE AND SCRUTINISE DAA Reassured that he is on the right track, Andy delegates further research to members of his team, while he relies on his tried and tested analysis tools to identify risks and feasibility. A SET OF TOOLS THAT OTHERS HAVE USED AND SHARED
  5. 5. 4. STAFF RAISE RESEARCH BLOCKAGES Andy’s staff have problems with their research as certain websites are blocked. Andy is a senior member of staff, but cannot change IT policy for these sites so they have to omit this insight from the research. SINGLE POINT OF BROWSER BASED ACCESS TO TRUSTED WEBSITES
  6. 6. 5. ATTENDS MEETINGS AND A CONFERENCE Over the next few weeks, Andy attends several face-to-face meetings where the initiative is mentioned briefly. He also attends a three-day conference for public sector finance directors, but misses the last day and consequently finds it difficult to stay on top of the initiative’s progress. WATCH CONFERENCES ONLINE, OR DOWNLOAD PODCASTS, ATTEND MEETINGS VIRTUALLY
  7. 7. 6. WATCHES CONFERENCE VIDEOS Eventually he notices a link in the footer and discovers that each speaker has been recorded in full so attempts to watch them but is frustrated to find that he cannot stream media at work. He sends the links to private email so he can watch them at home. WATCH, SHARE & DISCUSS SUBSCRIBE TO PRESENTATIONS ONLINE PROJECT DISCUSSIONS
  8. 8. 7. GETS RESEARCH FINDINGS FROM TEAM A couple of weeks after the research was delegated, the analysis is presented back. He suspects that some of the data comes from potentially out-of-date and unreliable sources. INFORMATION FILTERED CLEAR IDENTIFICATION BY DATE, SOURCE, OF DATA SOURCES TYPE, & AUTHOR & THEIR PROVENANCE
  9. 9. 8. RUNS DATA ANALYSIS USING A NUMBER OF TOOLS Andy runs his own analysis of the data and suspects that some tools can be manipulated to present more favourable results. He also finds that the quality and completeness of data varies significantly, especially local data compared to national data sets. IDENTIFICATION OF MORE CONSISTENT RELEVANT POLICIES & AND TRANSPARENT DATA STANDARDS COMPARISONS
  10. 10. 9. CREATES AND SHARES A PAPER Andy creates a supplementary paper highlighting suggestions, risks and improvements based on the data anomalies found. He shares this with his team and then wider. The revisions put the initiative on a more robust footing. Andy is invited to do a remote conference talk for PolicyTV. MAKING IMPROVEMENTS & CONTEXT AROUND INITIATIVES AVAILABLE RECOMMENDATIONS ON A WIDER BASIS IS AVAILABLE
  11. 11. A presentation bought to you by: