Creating a Legal Current Awareness Service
                - Using RSS
                 Charlotte Gill




  16 July 2009 ...
Outline

   •    Email vs RSS
   •    Getting started on RSS
   •    Packaging RSS as a service
   •    Testing
   •    Ma...
Email Alerts




                  You Have Mail!


   16 July 2009       © Charlotte Gill   3
Problems with e-mail alerts


  • Clogs up inbox
  • No privacy
  • Impossible to
    unsubscribe
  • Irrelevant/duplicate...
Problems with e-mail as a
current awareness tool


   •    Pleasing everyone
   •    Time intensive
   •    Labour intensi...
What do we want in a CA Service?

  From Client Perspective:             From Library’s perspective:
  •      Timely      ...
Solution: RSS

                  Really Simple Syndication (RSS)




   16 July 2009             © Charlotte Gill        7
What is RSS?




                 http://www.thinkartificial.org/web/how-to-make-the-most-of-rss-feeds-redux/


  16 July ...
Key Benefits of RSS

   • Easy to use – Set it up in three steps.
   • More content – Receive the table of contents for th...
How do I use RSS?

  Need an RSS Reader:
  • Web- based
         – Google Reader
  • Desktop –based
         –       FeedR...
Demo Google Reader




16 July 2009         © Charlotte Gill   11
Getting Started on RSS




    http://lawlibrarians.pbworks.com/RSS




   16 July 2009    © Charlotte Gill        12
16 July 2009   © Charlotte Gill   13
16 July 2009   © Charlotte Gill   14
Packaged RSS as a service to Law Faculty

      •Collated list of relevant RSS feeds
      •Made them easily accessible


...
Launch


  • Announced new service

  • Invitation to demo (30 mins)
         – Asked clients to fill in user needs form
 ...
Used feedback to improve service


   • Created core set of RSS feeds for quick
     set up.
   • Identified more resource...
Testing

   • Tested different RSS readers
          – Web based -Google Reader
          – Desktop based–Outlook

   • Te...
RSS in Outlook




   16 July 2009   © Charlotte Gill   19
RSS in Outlook




   16 July 2009   © Charlotte Gill   20
Marketing


   •    Email
   •    Demo sessions
   •    Online instructions (Wiki page)
   •    One-to-one consultations
 ...
Implementation - Summary


  2. Gather client information needs
         –       Form/ Interviews
         –       Practic...
Implementation - Summary


  2. Identify different delivery options
         –       web reader
         –       desktop a...
Implementation - Summary


         1.      Create list of RSS feeds
         2.      Identify core set of feeds for impor...
Implementation - Summary


  2.        Marketing
  3.        Demo
  4.        One-to-one consultations
  5.        Update ...
Where is the value add?

   Customisation
   • Identification, location and organisation of
     the relevant RSS feeds
  ...
Final notes


   • Start using it yourself
   • Speak to your clients and gather
     information
   • Work with your IT d...
Next Steps…

  Deliver your content via RSS using blogs or wikis


  E.g.
  -New RSS feeds
  -New Arrivals
  -Search tips
...
Create portals




   16 July 2009   © Charlotte Gill   29
igoogle




   16 July 2009   © Charlotte Gill   30
Q&A




16 July 2009   © Charlotte Gill   31
Upcoming SlideShare
Loading in …5
×

Creating a Legal Current Awareness Service Using RSS

262 views

Published on

Published in: Education
  • Be the first to comment

  • Be the first to like this

Creating a Legal Current Awareness Service Using RSS

  1. 1. Creating a Legal Current Awareness Service - Using RSS Charlotte Gill 16 July 2009 1
  2. 2. Outline • Email vs RSS • Getting started on RSS • Packaging RSS as a service • Testing • Marketing • Implementation • Final notes • Q &A 16 July 2009 © Charlotte Gill 2
  3. 3. Email Alerts You Have Mail! 16 July 2009 © Charlotte Gill 3
  4. 4. Problems with e-mail alerts • Clogs up inbox • No privacy • Impossible to unsubscribe • Irrelevant/duplicated information • Time consuming 16 July 2009 © Charlotte Gill 4
  5. 5. Problems with e-mail as a current awareness tool • Pleasing everyone • Time intensive • Labour intensive • Cost intensive • Ignored emails => high investment and low return 16 July 2009 © Charlotte Gill 5
  6. 6. What do we want in a CA Service? From Client Perspective: From Library’s perspective: • Timely • Same as the client • Customised • Sustainable • Doesn’t clog inbox • Free • Free • Ability to repackage • Easy to use content • Accessible 16 July 2009 © Charlotte Gill 6
  7. 7. Solution: RSS Really Simple Syndication (RSS) 16 July 2009 © Charlotte Gill 7
  8. 8. What is RSS? http://www.thinkartificial.org/web/how-to-make-the-most-of-rss-feeds-redux/ 16 July 2009 © Charlotte Gill 8
  9. 9. Key Benefits of RSS • Easy to use – Set it up in three steps. • More content – Receive the table of contents for the latest journals, updates on new books published, updates from your favourite blogs, news, recent judgments & legislation, database tips, podcasts,etc • Customised – Choose content you are interested in. • Currency – Updated daily • Flexible – Choose what you want to read and when you want to read it. • Save your inbox - Won’t clog up your email inbox! 16 July 2009 © Charlotte Gill 9
  10. 10. How do I use RSS? Need an RSS Reader: • Web- based – Google Reader • Desktop –based – FeedReader – Newz Crawler – Outlook 2007 – Internet Explorer 7 • Mobile device based 16 July 2009 © Charlotte Gill 10
  11. 11. Demo Google Reader 16 July 2009 © Charlotte Gill 11
  12. 12. Getting Started on RSS http://lawlibrarians.pbworks.com/RSS 16 July 2009 © Charlotte Gill 12
  13. 13. 16 July 2009 © Charlotte Gill 13
  14. 14. 16 July 2009 © Charlotte Gill 14
  15. 15. Packaged RSS as a service to Law Faculty •Collated list of relevant RSS feeds •Made them easily accessible http://smulawlib.pbworks.com/Current-Awareness-Service 16 July 2009 © Charlotte Gill 15
  16. 16. Launch • Announced new service • Invitation to demo (30 mins) – Asked clients to fill in user needs form (research/practice areas, jurisdictions, journals, websites, blogs, etc) – Collected feedback on service • Followed up with individual consultation sessions to set up RSS feeds. 16 July 2009 © Charlotte Gill 16
  17. 17. Used feedback to improve service • Created core set of RSS feeds for quick set up. • Identified more resources • Researched other modes of reading RSS feeds. (e.g. Outlook) • Found ways to avoid additional login ID & PW requirements. 16 July 2009 © Charlotte Gill 17
  18. 18. Testing • Tested different RSS readers – Web based -Google Reader – Desktop based–Outlook • Tested using different browsers – IE 7 – Firefox 16 July 2009 © Charlotte Gill 18
  19. 19. RSS in Outlook 16 July 2009 © Charlotte Gill 19
  20. 20. RSS in Outlook 16 July 2009 © Charlotte Gill 20
  21. 21. Marketing • Email • Demo sessions • Online instructions (Wiki page) • One-to-one consultations • Door-to-door • Word of mouth 16 July 2009 © Charlotte Gill 21
  22. 22. Implementation - Summary 2. Gather client information needs – Form/ Interviews – Practice areas – Research areas – Teaching areas – Working style 16 July 2009 © Charlotte Gill 22
  23. 23. Implementation - Summary 2. Identify different delivery options – web reader – desktop application – email – browser 16 July 2009 © Charlotte Gill 23
  24. 24. Implementation - Summary 1. Create list of RSS feeds 2. Identify core set of feeds for importing 3. Launch the service to a small group first 4. Review feedback 5. Refine service and launch to other clients 16 July 2009 © Charlotte Gill 24
  25. 25. Implementation - Summary 2. Marketing 3. Demo 4. One-to-one consultations 5. Update clients on new RSS feeds in their subject area 16 July 2009 © Charlotte Gill 25
  26. 26. Where is the value add? Customisation • Identification, location and organisation of the relevant RSS feeds • Identification of the best delivery tool for clients • Making it simple and easy • Providing assistance setting up 16 July 2009 © Charlotte Gill 26
  27. 27. Final notes • Start using it yourself • Speak to your clients and gather information • Work with your IT dept • Test the service on willing partners • Repackage and customise 16 July 2009 © Charlotte Gill 27
  28. 28. Next Steps… Deliver your content via RSS using blogs or wikis E.g. -New RSS feeds -New Arrivals -Search tips -New information resources -Events 16 July 2009 © Charlotte Gill 28
  29. 29. Create portals 16 July 2009 © Charlotte Gill 29
  30. 30. igoogle 16 July 2009 © Charlotte Gill 30
  31. 31. Q&A 16 July 2009 © Charlotte Gill 31

×