the challenge of
performance-centric
training &
development
 Yann Caradec
fundamental changes are occurring in the marketplace
www.cluetrain.com
2000




         “the clue train stopped there four times a day
                    they never took del...
Πλάτων      Σωκράτης
  Plato      Socrates
427-348 BC   470-399 BC




                          4
Learning
•   Academy
•   Structure
•   Knowledge
•   Teaching
Learning
•   One-to-one
•   Discourse
•   Coaching
•   Learning
•   Experience
•   Practice
•   Reflection
“In 2009 more data was generated by
individuals than in the entire history of
        mankind through 2008”
              ...
today‟s productivity is in the ACTIONS of
people, not the information in their heads




                                 ...
Jon Husband, Internet Time Alliance



“Your organization is becoming hyperlinked. Whether you like it or
       not. It's...
Manifesto Thesis 7
Access (not knowledge) is
         power
                            13
 knowledge retention is no longer a differentiator

 access to knowledge and core capabilities to find,
  interpret, com...
On average, each human consumes
      34GB of data every day




                                  15
“Most of what we call management consists of making it
difficult for people to get their work done”
                      ...
changing training and
 learning strategies




                        18
                             18
Core Concepts
        needed for basic
        operation
        (generally static)

        Contextual
        Informatio...
Core Concepts
              needed for basic
              operation
              (generally static)

              Conte...
From                      To
   store knowledge         find knowledge
   learning events       continuous learning
course...
sometimes it
 can all be a
     little
challenging …
seeing the woods for the trees
in an ever-changing world, continuous
learning is the only sustainable advantage


                                       ...
Manifesto Thesis 17: “Companies that assume online
markets are the same markets that used to watch their
ads on TV are kid...
technology has always fostered
connections, conversations and learning
           between people.



                     ...
Manifesto Thesis 39: “The community of discourse is
the market”




    “building and supporting communities of
discourse ...
Manifesto Thesis 79:
“We want you to drop your trip, come out of your
neurotic self-involvement, join the party”




“We w...
“The Internet is shifting power from
              merchants to customers ..

              .. you can hear the timbers cr...
in an ever-changing world, continuous
learning is the only sustainable advantage




                                     ...
Charles Jennings                      Strategic Consultancy
    Duntroon Associates                    Support & Mentori...
The Challenge of Performance-Centric Training & Development
The Challenge of Performance-Centric Training & Development
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The Challenge of Performance-Centric Training & Development

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Keynote at TrainingZone Live conference, London. 25th May 2010.

Charles Jennings
CEO, Duntroon Associates Ltd.
www.duntroon.com

Published in: Education, Technology, Business

The Challenge of Performance-Centric Training & Development

  1. 1. the challenge of performance-centric training & development Yann Caradec
  2. 2. fundamental changes are occurring in the marketplace
  3. 3. www.cluetrain.com 2000 “the clue train stopped there four times a day they never took delivery”
  4. 4. Πλάτων Σωκράτης Plato Socrates 427-348 BC 470-399 BC 4
  5. 5. Learning • Academy • Structure • Knowledge • Teaching
  6. 6. Learning • One-to-one • Discourse • Coaching • Learning • Experience • Practice • Reflection
  7. 7. “In 2009 more data was generated by individuals than in the entire history of mankind through 2008” Harvard Business Review The Social Data Revolutions
  8. 8. today‟s productivity is in the ACTIONS of people, not the information in their heads 10
  9. 9. Jon Husband, Internet Time Alliance “Your organization is becoming hyperlinked. Whether you like it or not. It's bottom-up; it's unstoppable.” David Weinberger
  10. 10. Manifesto Thesis 7
  11. 11. Access (not knowledge) is power 13
  12. 12.  knowledge retention is no longer a differentiator  access to knowledge and core capabilities to find, interpret, communicate and turn knowledge into action are now the key differentiators 14
  13. 13. On average, each human consumes 34GB of data every day 15
  14. 14. “Most of what we call management consists of making it difficult for people to get their work done” Peter Drucker most of what we call learning consists of trying to memorise the unmemorable and the unmemorisable
  15. 15. changing training and learning strategies 18 18
  16. 16. Core Concepts needed for basic operation (generally static) Contextual Information required to implement action (some change) Detailed LEARN Information needed to LEARN complete tasks (constant flux) LEARN
  17. 17. Core Concepts needed for basic operation (generally static) Contextual Information required to implement action (some change) Detailed LEARN Information needed to FAMILIARISE complete tasks (constant flux) FIND
  18. 18. From To store knowledge find knowledge learning events continuous learning courses and curricula short modules and „chunks‟ „push‟ learning „pull‟ learning „in case you need it‟ „when you need it‟ for everyone „just for me‟ classroom workspaces (virtual/physical) learning enabling work learning part of work 21 21
  19. 19. sometimes it can all be a little challenging …
  20. 20. seeing the woods for the trees
  21. 21. in an ever-changing world, continuous learning is the only sustainable advantage Jay Cross and Friends „Working Smarter: informal learning in the cloud” February 2010 www.internettimealliance.com 24
  22. 22. Manifesto Thesis 17: “Companies that assume online markets are the same markets that used to watch their ads on TV are kidding themselves” “Organisations that assume the online generation want the same „stuff‟ that‟s delivered in classrooms are also kidding themselves”
  23. 23. technology has always fostered connections, conversations and learning between people. Quill Pen Telephone Telegraph TV Computer Internet Mobile devices …….
  24. 24. Manifesto Thesis 39: “The community of discourse is the market” “building and supporting communities of discourse are prime roles of any L&D Department”
  25. 25. Manifesto Thesis 79: “We want you to drop your trip, come out of your neurotic self-involvement, join the party” “We want L&D to get off it‟s „high-horse‟ of instructional design and pedagogy, focus on helping people do their jobs well, and become part of the business”
  26. 26. “The Internet is shifting power from merchants to customers .. .. you can hear the timbers creaking.” cluetrain manifesto education and training is shifting power from teachers and trainers to learners, from command and control to individual choice.
  27. 27. in an ever-changing world, continuous learning is the only sustainable advantage 30
  28. 28. Charles Jennings  Strategic Consultancy Duntroon Associates  Support & Mentoring for Transformation & Change Programmes email: charles@duntroon.com  Learning & Performance Audits Web: www.duntroon.com Twitter: charlesjennings  Workplace Learning Reviews LinkedIn: charlesjennings  Informal & Social Learning Consultancy Skype: charlesjennings Flickr: charlesjennings  Workshops & Webinars  Team Mentoring & Coaching Blog: charles-jennings.blogspot.com (or from www.duntroon.com)  Strategic Learning and Performance Consultancy and Workshops Internet Time Alliance www.internettimealliance.com Blog: http://internettime.posterous.com 31

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