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CLC Member Seminar June 16 - Informal Learning Strategy - Robin Hoyle, Learnworks

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The impossible dream: building a strategy for informal learning
We know people learn at work all the time – regardless of the involvement of their L&D department. If you think managing informal learning is a case of corporate cat herding, then you’re probably right. But that doesn’t mean you can’t create the conditions in which informal learning might be directed towards organisational improvement, team success and enhanced individual capability.
In this interactive session you’ll discover:
• What needs to be in your L&D strategy to enable informal learning to play a role;
• How to create the conditions for purposeful enquiry within your organisation, and
• How formal L&D approaches can foster informal learning (spoiler alert: there is no quick fix!)
Robin Hoyle is a writer and consultant. His 30 year career in L&D has included working in private, public and voluntary sectors. He has designed award winning e-learning programmes, built collaborative Learning Management Systems, set up communities of practice and delivered courses across the globe. He is the Chair of the World of Learning Conference, a TrainingZone columnist, contributor to Learning Now TV, Fellow of the LPI and author of two books published by Kogan Page - Complete Training: from recruitment to retirement and Informal Learning in Organizations: how to create a continuous learning culture.

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CLC Member Seminar June 16 - Informal Learning Strategy - Robin Hoyle, Learnworks

  1. 1. The Impossible Dream Building a Strategy for Informal Learning
  2. 2. Robin Hoyle 30 years in L&D Chair of the World of Learning Conference Author – Informal Learning in Organizations how to create a continuous learning culture – Complete Training from recruitment to retirement Works as.. – Senior Consultant Learnworks Ltd – Learning & Technology Consultant Huthwaite International
  3. 3. Do you have an L&D strategy? a) We have an L&D strategy which drives all our work b) I think we have an L&D strategy somewhere c) We would like to have an L&D strategy but we’re a bit busy at the moment d) What’s a strategy?
  4. 4. Do you try to manage informal learning a) Yes it is a central plank of our work with the business b) We try and encourage informal learning c) We leave informal learning to departmental heads and team leaders d) You can manage informal learning?
  5. 5. Agenda Hype, Urban Myths and Common Misconceptions The Challenge An L&D Response A Strategy on One Page
  6. 6. Informal learning just happens. It is best left unmanaged.
  7. 7. We are committed to making the greenest mass market cars in the world. We will invest in technological solutions to meet our green energy commitments. Your KPIs for the next period include ensuring we score best in emissions tests. We must be seen to be greener than our competition.
  8. 8. We are committed to making the greenest mass market cars in the world. We will invest in technological solutions to meet our green energy commitments. Your KPIs for the next period include ensuring we score best in emissions tests. We must be seen to be greener than our competition.
  9. 9. Staff described a culture of “learned helplessness” within the organisation and the level of increased risk had become normalised within the trust. Staff had now accepted a standard of care that was unacceptable. http://www.cqc.org.uk/location/RHU03/reports
  10. 10. Most informal learning will be enabled via Social Media, empowering peer to peer learning through sharing and user generated content Centre for Learning & Performance Technologies Top 100 Tools survey 2015 Towards Maturity Learner Voice 2014
  11. 11. 3%
  12. 12. 90% of learning happens on the job = 90% of learning happens on the job
  13. 13. 90% of learning happens on the job = 90% of learning happens on the job Why do we spend so much money on the 10% when 90% of the learning will happen if we spend no money at all?
  14. 14. The Challenge How do we define the role for L&D in a world of work dominated by and the status quo? Role Clarity Goal Clarity Marginal Gains Performance Directors
  15. 15. Preparing the Organisation for Change D V F R Kathie Dannemiller after David Gleicher X X > Dissatisfaction Vision First Steps Resistance/ Cost
  16. 16. An L&D Response 10% 20% 70%
  17. 17. Continuing Professional Development (CPD) An L&D Response 10% 20% 70% • Courses • e-Learning • Campaigns • Internal comms • Team meetings • Coaching • Mentoring • Collaboration • Group planning • Peer to Peer • Projects • Stretch targets • Secondments • Job Rotation/Shadowing • Developmental KPIs Formal Informal Discover Discuss Develop
  18. 18. CPD as a Driver for Informal Learning 9 x CPD activities per year of which 3 Start from a Reflection on Practice
  19. 19. The informal learning continuum
  20. 20. Seek Share Informal learning is a continuum www.jarche.com
  21. 21. A recent study of Weibo users showed comprehension suffers when people are expecting to share what they read and see online. Tonglin Jiang, Yubo Hou , Qi Wang March 2016 Social = Learning?
  22. 22. Seek = Signpost resources Sense = Assignments Share = Collaboration Platform
  23. 23. Informal learning is a continuum which requires organisational organisational involvement Seek Share Signpost Respond
  24. 24. A Strategy on One Page: The 6 As A A A A A A Aim Activity Audience Assessment Actions Assistance
  25. 25. The essence of strategy is deciding what you are NOT going to do. Michael Porter Harvard Business School
  26. 26. Thank You. Any Questions?
  27. 27. How confident do you feel about being able to write a SOOP which incorporates informal learning into your L&D mix? a) Very confident and raring to go b) I’ll give it a go but I’m apprehensive c) Help!!! d) It’s not for me
  28. 28. www.learnworks.org.uk  robin@learnworks.org.uk  00 44 1422 881873 @RHoyle Save 20% Buy direct from www.koganpage.com Quote: HRRHFL at checkout

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