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moving communication forward: internet voice and video in libraries

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Presentation given at the Coalition for Networked Information 2007 Fall Task Force Meeting in Washington, D.C..

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moving communication forward: internet voice and video in libraries

  1. 1. i Ohio University Libraries Mo vin g Comm unicatio n Forward: Internet Voice and Video in Libraries Char Booth CNI Fall Task Force 2007
  2. 2. i Ohio University Libraries Outline • VoIP/IM as Disruptive Technology • Applications in higher education • OU Skype reference pilot • Viability of Internet voice and video library services • Questions and considerations CHAR BOOTH | CNI | Fall 2007
  3. 3. i Ohio University Libraries Evolution of E-Reference Web-based IM Email Plugoo Meebo Chat G-Talk jabber questionpoint AIM groopz IM msn LSSI yahoo trillian ichat Voice/Video Skype Pidgin over IP/IM TokBox Multiprotocol IM CHAR BOOTH | CNI | Fall 2007
  4. 4. i Ohio University Libraries SociAL Networking wikis Web calling File Sharing Disruptive Technologies Blogs Mobile Internet podcasts Virtual Worlds CHAR BOOTH | CNI | Fall 2007
  5. 5. i Ohio University Libraries Variations on Web Calling Browser-Based Video/Voice Web Telephony Widgets Example: TokBox Examples: Gtalk, Meebo Embeddable in any webpage Growing presence in social networks No user account required Multiprotocol programs Application: Reference Application: Reference Web Application-Based Conferencing Web Telephony Examples: DimDim, Example: Skype, wengo Macromedia Breeze Free or inexpensive Replaces Expensive web calling videoconferencing Equipment Customizable Application: Application: Distance learning Reference, Distance and professional Learning development CHAR BOOTH | CNI | Fall 2007
  6. 6. i Ohio University Libraries Preferred Client - Skype Reliable P2P Connection Free between Skype users Video or non-video calls Saves history Allows chat/ call holding /conference calls Mac-PC compatible Popular and customizable Third-Party Extras Many calling features CHAR BOOTH | CNI | Fall 2007
  7. 7. i Ohio University Libraries Skype in Higher Education • Dramatically reduces costs of local and international calling • Scholarly communication • International and distance Students • Flexible learning tool • Language learning • Classroom collaboration •Data transfer and Vodcasting •Security concerns on some campuses CHAR BOOTH | CNI | Fall 2007
  8. 8. i Ohio University Libraries Preferences presence data event history text chat contact list millions of users online CHAR BOOTH | CNI | Fall 2007
  9. 9. i Ohio University Libraries Video Kiosk Pilot Test Location Current Location Reference Desk CHAR BOOTH | CNI | Fall 2007
  10. 10. i Ohio University Libraries Test Configurati on CHAR BOOTH | CNI | Fall 2007
  11. 11. i Ohio University Libraries Reconfigured Kiosk CHAR BOOTH | CNI | Fall 2007
  12. 12. i Ohio University Libraries Extending V-Ref Staff CHAR BOOTH | CNI | Fall 2007
  13. 13. i Ohio University Libraries Skype A Librarian Call-In Service Staffed 24/5 Faculty and international student use Voice, video, and text Send and receive files growing user base CHAR BOOTH | CNI | Fall 2007
  14. 14. i Ohio University Libraries Remote Kiosks CHAR BOOTH | CNI | Fall 2007
  15. 15. i Ohio University Libraries Interacting via Video CHAR BOOTH | CNI | Fall 2007
  16. 16. i Ohio University Libraries Interacting via Video CHAR BOOTH | CNI | Fall 2007
  17. 17. i Ohio University Libraries Interacting via Video CHAR BOOTH | CNI | Fall 2007
  18. 18. i Ohio University Libraries Program Evaluation • The “what is that?” factor • Appropriate signage • Staff orientation • The “everyone’s looking at me” effect • Open connection “exposes” librarians • Location and configuration important • Kiosks promising for branches and afterhours service • Referrals and communication between service points CHAR BOOTH | CNI | Fall 2007
  19. 19. i Ohio University Libraries Viability of Video Kiosks • Location and necessity are key - how close is an alternative service point? • Eye contact is technically impossible • “Seamless” service - multiple functionality is an incentive • Patron reaction mixed but promising - is video ahead of its time? • Technical issues affect service quality • Call-in service requires fewer resources CHAR BOOTH | CNI | Fall 2007
  20. 20. i Ohio University Libraries Web Calling and Distance Ed IL Instruction to Ghana CHAR BOOTH | CNI | Fall 2007
  21. 21. i Ohio University Libraries Web Conferencing - DimDim CHAR BOOTH | CNI | Fall 2007
  22. 22. i Ohio University Libraries Desktop Sharing - Yugma Remote presentation to the Future of Libraries Conference CHAR BOOTH | CNI | Fall 2007
  23. 23. i Ohio University Libraries Web Calling in Social Networks Facebook and MySpace applications CHAR BOOTH | CNI | Fall 2007
  24. 24. i Ohio University Libraries Recent Programming • University of Canterbury library week webchat and usability testing • Toledo public libraries kiosks • San Francisco State University Libraries kiosks • Tokbox a librarian • Skype reference in the MLIS curriculum CHAR BOOTH | CNI | Fall 2007
  25. 25. i Ohio University Libraries Considerations • Audience and Service Type • external call-in service • Embedded Talk Widget • dedicated service point • Staffing Model - hours/rotation • System Triage - call failure, etc. • Equipment Costs • Security and Bandwidth • Social Viability of Technology CHAR BOOTH | CNI | Fall 2007
  26. 26. i Ohio University Libraries Questions? charbooth@gmail.com infomational.wordpress.com Reference and Instruction Librarian Ohio University Libraries CHAR BOOTH | CNI | Fall 2007

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