FACIAL ACTION CODING SYSTEM The Facial Action Coding System or FACS is used to identify facial expression This identifies the muscles that produce the facial expressions This system measures the relaxation or contraction of each individual muscle Generally includes facial expressions which cannot be easily manipulated
MICRO-EXPRESSIONS A micro-expression is a brief, involuntary facial expression shown on the face of humans according to emotions experienced. They usually occur in high-stakes situations, where people have something to lose or gain. They are very brief in duration, lasting only 1/25 to 1/15 of a second
NOW THAT’S A LIE!•A person giving •Famous Monica Lewinskievidence in Court – Bill Clinton case•Microexpressions •Paul Ekman saw thecaught while giving an microexpressions andanswer to a lawyer. easily said that Clinton was lying
LIAR! LIAR! LIAR! Paul Ekman’s success rate in 80-90% Speech doesnt fit voice, voice doesnt fit face, face doesnt fit body movement. Form a baseline, look for microexpressions. Some common ways are speech hesistant, swallows, think an answer, shoulder shrug, etc. These rules change for anxious and low self confidence people.
SMILE PLEASE !•Left one is a genuine or Duchennesmile – Corners of the mouth, upliftedcheeks and wrinkling around the eyes•Right one is a fake smile – Onlycorners of the mouth
CAN WE BE EXPERTS ? Paul Ekman learned this science in 20 odd years Only 50 ‘Truth Wizards’ after testing 20,000 people Need to do a course/ training in FACS or METT Very difficult for a common person to acquire these traits.
POSSIBILITY OF VARIATION Perception of facial expression changes with the background. FACS included images cropped to the face Perception of change with darkness and lightness of image FACS converted images into gray scale before the study Perception variation with a glance FACS rated the face with various power and leadership traits. In FACS every image is converted into standardized size which help in better discerning the negative and positive attributes of a face
FACIAL EXPRESSION OF CEO’SJeff Bezoz Warren Buffet Michael Dell Larry Ellison51% +ve 69% +ve 47% +ve 0% +veBill Gates Donald Trump Steve Jobs Phil Knight73% +ve 48% +ve 67% +ve 16% +ve
POSITIVE AFFECT OF FACE Sense of motivation and optimism which flows down from top to bottom in an organization Feeling of unison and support for the employees of all the level hierarchy More job involvement and satisfaction leading to increased performance Increased performance leading to higher quality product to increased customer satisfaction Some positive emotions – Amusement, excitement, pride, satisfaction.
NEGATIVE AFFECT OF FACE Encourage more hierarchy than flat structure of organization Poor job satisfaction leading to declining performance Some negative emotions – Embarrassment, guilt, shame and contempt.
HOW STUDY CAN BE USED? Understanding the structure of organization Understanding the correlation with the employee satisfaction Understanding the companies’ performance (market leader ,follower)
HELP IN OUR CAREER Help in identifying real emotions Decide what a person is thinking and act accordingly. Form right opinion about people – boss, subordinates, clients, etc. Hence better decision making. Help in recruiting better employees