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It is important that you recruit the right people with the right skills and experience as soon as possible. The longer they are involved with the development of the project the better informed the overall decision making ability of the group will be when your research hits a snag or it comes time to start putting the blocks together.Have someone who can speak for senior management or the controller of the budget involved.Unless you think your organisation is already adept at dealing with the barriers in questions (in which case, why are you reading this?) then you should look to recruit at least two team members from outside of your organisation:One from an organisation or service provider already engaging with the target groupAt least one individual from the target groupEach member should bring something to the table – be aware of the overall lifecycle of the project and what skills might be needed, such as:Financial reporting to Trustees & FundersMarketing & Communication for recruitment and fundraisingTeam Leadership – actual hands on with the projectPeople skills for recruitment & trouble shootingAdmin for volunteer record keeping
There are loads of stories already in the public domain – for examples visit the C4V project site and click on ‘SV in the News’ for hand-picked stories from several online search feeds.Join social networks like Facebook or Twitter and follow or friend relevant organisations – at last cound @c4volunteering had xxx followers mostly made up of organisations like yourselves or individuals engaged with related situations. (Blind Photographers & I found Mark Brown on Twitter)The internet and the contacts that it allows you to make can be a virtual fire hose of useful information & opinion – but you have to be prepared to sift through it all to find the gems.
Listen, listen, listen.Better yet, try to live a day in their shoes – go to a day centre or a support group or simply arrange to spend some time with members of the community that you hope to serve. Actions & experience are always louder than words.Ask questions but don’t take over the conversation – must be a two way dialogue.Be long enough to make your interviewee feel like theyare really being heard, and that allows them to go pasttheir rehearsed “script”Be focused enough so that you feel you are getting usefulinformation to address your design challengeBe general enough so that it feels like an open-endedconversation that can lead to unexpected insightsGenerate a true back-and-forth so that it feels likea conversation and puts the interviewee at easeMake the interviewee feel that the conversation is aboutthem, not about the product, service, or organization youare representing
When documenting capture:Personal details (family size, acreage, crops, diet, location)Direct, unfiltered quotes (and your immediate interpretations)The expressions and feelings of the person, not just their words Ways they interacted with others and things in the environment Things they care about most Moments or things that elicited emotional responses, positive or negative
HearDuring the Hear phase, your Design Team will collect stories and inspiration from people. You will prepare for and conduct field research.CreateIn the Create phase, you will work together in a workshop format to translate what you heard from people into frameworks, opportunities, solutions, and prototypes.During this phase you will move together from concrete to more abstract thinking in identifying themes and opportunities, and then back to the concrete with solutions and prototypes.DeliverThe Deliver phase will begin to realize your solutions through rapid revenue and cost modeling, capability assessment, and implementation planning. This will help you launch new solutions into the world.
House Keeping<br />Exits<br />Being Social<br />Workshop Lists<br />Contact List<br />Mobile Phones<br />People to Know<br />
Project:Objective<br /> To build a resource for identifying and sharing best practice in supported volunteering<br />
Project:Definition<br />A process of...<br />“working to identify & understand the barriers to volunteering faced by an individual or group and seeking to create sustainable solutions to overcome those barriers.”<br />
Project:Support<br />Chances4Change<br />Big Lottery Fund<br />Volunteer Centre Slough<br />
Project:Online<br />Blog<br />SV in the News<br />Links & Resources<br />Comments & Community<br />www.chances4volunteering.org<br />@c4volunteering / #c4vbarriers<br />firstname.lastname@example.org<br />
Toolkit:Looking<br />Research<br />Find the stories already in the public domain<br />Identify sources of knowledge<br />
Toolkit:Looking<br />Listen & Learn<br />Invite those who know to tell you:<br />Training<br />Interviews<br />Friends beget friends<br />Real Conversation<br />
Toolkit:Looking<br />Record in a suitable format:<br />Notes<br />Mind maps<br />Audio/ video<br />Share your learning<br />
Today:Workshops<br />0930 – Registration<br />1000 – Welcome<br />1030 – 1st Workshop<br />1130 – Young People<br />1200 – Lunch<br />1300 – 2nd Workshop<br />1400 – Meta Session<br />1500 - Home<br />Learning Difficulties<br />Ciara Evans & Kathy Benfield - Mencap<br />George Williams Room <br />(Up stairs just past Reception on left)<br />1030 – 1st Workshop<br />Hearing Impairment<br />Tanvir Ahmed & Co - RNID<br />George Abbott Room<br />(Downstairs – last door on right)<br />1400 – 2nd Workshop<br />Issues of Mental Health<br />Mark Brown - Social Spider CIC / ONEinFOUR<br />George Williams Room<br />(Main Room)<br />
Toolkit:Building<br />You have gathered and assessed the information about your target group & the challenges they face when it comes to volunteering .....<br />Now what???<br />
Toolkit:Building<br />We’ll explore that in the afternoon session <br />
Toolkit:Building<br />Hear<br />Collect stories, experiences & aspirations<br />Create<br />Identify the themes and blue sky solutions<br />Deliver<br />Bring it back to earth <br />Human<br />Centred<br />Design<br />
Toolkit:Building<br />Start with what is desirable<br />Identify the feasible and viable<br />Aim for the centre.<br />
What:You Can Do<br />Visit the website<br />Read the blog – go to the forum<br />Leave a comment: ask or answer a question<br />Share your story & experience<br />Share examples of best practice<br />www.chances4volunteering.org<br />email@example.com<br />@c4volunteering<br />
Presentation used to start & end a day of learning about different barriers to volunteering. (Guildford 06/05/10)