ESN	
  Value	
  Maturity	
  Model	
  
From	
  Adop)on	
  to	
  Value	
  
Crea)on	
  
	
  
@susanscrupski	
  
@simongterry	...
Five	
  Years	
  Later…	
  
Change	
  isn’t	
  easy	
  
EvoluBon	
  of	
  A	
  Responsive	
  Culture	
  
ConnecBng	
  	
  
Sharing	
  
Problem	
  
Solving	
  	
  	
  	
  	
  	
  ...
ConnecBng	
  
ConnecBng	
  -­‐	
  People	
  Across	
  Silos	
  	
  
	
  
Not	
  all	
  communicaBon	
  	
  
happens	
  in	
  Yammer	
  
...
Sharing	
  –	
  Exchanging	
  informaBon	
  in	
  Yammer	
  
Working	
  Out	
  Loud	
  
Answering	
  Queries	
  
Clarifyin...
Problem	
  Solving	
  –	
  Customer	
  Experience	
  
InnovaBng	
  –	
  Engaging	
  an	
  Advisory	
  Board	
  
InnovaBng	
  –	
  Managing	
  Client	
  Projects	
  	
  
QuesBons?	
  
ConnecBng	
  	
  
Sharing	
  
Problem	
  
Solving	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
InnovaBng	
  	...
Social Maturity Model - WST Austin 2014
Social Maturity Model - WST Austin 2014
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Social Maturity Model - WST Austin 2014

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A value creation maturity model for Enterprise Social Networks.

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Social Maturity Model - WST Austin 2014

  1. 1. ESN  Value  Maturity  Model   From  Adop)on  to  Value   Crea)on     @susanscrupski   @simongterry   @chagww  
  2. 2. Five  Years  Later…  
  3. 3. Change  isn’t  easy  
  4. 4. EvoluBon  of  A  Responsive  Culture   ConnecBng     Sharing   Problem   Solving                       InnovaBng         Who?   What?   How?   Why  don’t  we?   Value   Trust   Empowerment   Agility   Your  Yammer  Network  is  cri)cal  infrastructure  for  culture  in  your  organiza)on    Value  Maturity  Model  ©Simon  Terry  2014  
  5. 5. ConnecBng  
  6. 6. ConnecBng  -­‐  People  Across  Silos       Not  all  communicaBon     happens  in  Yammer    
  7. 7. Sharing  –  Exchanging  informaBon  in  Yammer   Working  Out  Loud   Answering  Queries   Clarifying  Strategy  
  8. 8. Problem  Solving  –  Customer  Experience  
  9. 9. InnovaBng  –  Engaging  an  Advisory  Board  
  10. 10. InnovaBng  –  Managing  Client  Projects    
  11. 11. QuesBons?   ConnecBng     Sharing   Problem   Solving                       InnovaBng         Who?   What?   How?   Why  don’t  we?  

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