Semi-Automatic Chat: Using a Library of Common Responses to Speed Up Chat Sessions
Emerging Technologies Librarian
UNC Chapel Hill
Let me take a look.
Do you mind holding on for a moment?
Let us know if you need more help.
Let me check on that.
How can I help you?
Have a great day!
Where have you searched thus far?
Are you searching for a specific article?
What title are you looking for?
What is your question?
• Hello! How can I help you today?
• Do you mind holding on for a minute? I'll be right
• Your best bet is probably to submit an Interlibrary
• You're welcome, have a good day!
• I'm going to transfer you over to our circulation
department, they can best help you with something
like this. Hold on, they'll be right with you.
• What's the article you're looking for?
• If you have a research question I'd be happy to help
you, but otherwise I need to end this chat now.