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Semi-Automatic Chat: Using a Library of Common Responses to Speed Up Chat Sessions

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Chad Haefele
Emerging Technologies Librarian
UNC Chapel Hill
cHaefele@email.unc.edu

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Hi
You're welcome.
Hello
Let me take a look.
Do you mind holding on for a moment?
Let us know if you need more help.
Hi th...

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• Hello! How can I help you today?
• Do you mind holding on for a minute? I'll be right
back.
• Your best bet is probably ...

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Semi-Automatic Chat: Using a Library of Common Responses to Speed Up Chat Sessions

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Presented as a lightning talk at the 2014 LAUNC-CH conference.

Presented as a lightning talk at the 2014 LAUNC-CH conference.

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Semi-Automatic Chat: Using a Library of Common Responses to Speed Up Chat Sessions

  1. 1. Chad Haefele Emerging Technologies Librarian UNC Chapel Hill cHaefele@email.unc.edu
  2. 2. Hi You're welcome. Hello Let me take a look. Do you mind holding on for a moment? Let us know if you need more help. Hi there! No problem! Let me check on that. Thank you. How can I help you? Have a great day! Where have you searched thus far? Are you searching for a specific article? What title are you looking for? What is your question?
  3. 3. • Hello! How can I help you today? • Do you mind holding on for a minute? I'll be right back. • Your best bet is probably to submit an Interlibrary Loan request… • You're welcome, have a good day! • I'm going to transfer you over to our circulation department, they can best help you with something like this. Hold on, they'll be right with you. • What's the article you're looking for? • If you have a research question I'd be happy to help you, but otherwise I need to end this chat now.
  4. 4. C:UsersUSERNAMEAppDataRoaming.purpledic t

Editor's Notes

  • Based on 2 weeks of logs

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