What are we looking to get? Some money? Big money?
Be on targetYou are there to get the job, so focus!
Content Introduction/The essentials of success What to expect on a full English interview Tips and Tricks The most important trait Three common deadly mistakes Dress for success Open questions/feedback/Q&A Frame for discussion on what works best
The Essentials Get ready to talk about Past employment history Expectations from the job (past and future) Strengths and weaknesses (Identify both) Always concentrate on The Interviewer and not the surroundings The information given The reason that drove you to the interview See handout A
The MOST important trait Self-Confidence See handout B
Three common deadly mistakesmade in job interviews Poor non-verbal communication image Poor verbal communication skills Not asking questions See handout C
Dress to impressAlways wear something conservative and proper See handout D
Job Opportunities Cap Gemini Deduction Analyst Collector Transactel Customer Service Representative Officient Telemarketing Genpact Customer Service Representative
Cap Gemini (General Information) Salary: expectation has to be < Q 4,000 Schedules: 6:00 am – 3:00 pm/7:00 am – 4:00 pm/8:00 am – 5:00 pm Training (7 weeks) 5 weeks of training fully paid + 2 weeks of shadowing Other benefits: Training and operations on our most modern site Excellent growth opportunities Discounts on many commercial stores/restaurants Medical insurance Cell Phone corporate plan Credit card On site medical services
Cap Gemini (Deduction Analyst) Positions available: 6 for September 14th Job description: Profile This person would be responsible for: English level: 85% Resolving outstanding customer deductions, Education: 2nd year of any degree at any communicating with the sales force regarding university any customer deductions that have not been Salary expectations: under Q 4,000.00 approved, communicating with the customer The ability to follow instructions and pay in requesting repayments on denied deductions. Assisting with cash posting, when attention to details needed and assisting the A/R Supervisor when A high degree of motivation and initiative needed. The ability to work under stressful conditions Team Player and fast learning skills
Cap Gemini (Collections) Positions available: 13 for September 14th Key Areas of Responsibility: Profile Managing customers portfolio assigned to Excellent Customer Service skills individual by: Very good knowledge of English – both contacting customers (primarily via phone, e-mails, spoken and written faxes) interaction with Customer Service and Credit Teams Attention to detail and proactive approach and resolving requests from internal departments Able to work under pressure analyzing customers’ accounts (SAP, Excel) providing excellent customer service to clients Good numeracy skills Demonstrating wide and detailed knowledge of Team player processes and procedures; making sure Computer literate (Excel and Word) procedures are being understood and followed by Ambitious, focused on results other team members Supporting other collectors in complex issues, Influencing and negotiation skills working closely with others to add value to the process Desirable: Supporting Team Leader to ensure the team College degree or progress toward degree achieves targets to maximise productivity, quality, service standards and improve efficiency Knowledge of accounting and finance Performing training within existing team and for environment new team members Knowledge of SAP Maintaining proactive working attitude towards the client
Transactel (General Information) Salary: Q3,750 + Q800 performance bonus Training (3-4 weeks) CC (August 17th): 8am-6pm, mon-thu, 8am-5pm, fr., Centro Comercial Pradera Building Zona 10 (On top of San Martin, 4th level) Other benefits: Training and operations on our most modern site Excellent growth opportunities since these are our first ramp up classes Discounts on many commercial stores/restaurants Life insurance Medical insurance Cell Phone corporate plan Credit card On site medical services Transportation (Paid) Parking space (Paid)
Transactel (CAM-CSR) Positions available: 22 for August 17th Responsibilities: Profile: CAM agents will perform a variety of tasks, including but not Current experience as a TI Call centre employee limited to the following: A related post-secondary education or equivalent Greet Clients in a courteous, friendly, and professional manner experience using the procedures described by the client Experience and/or knowledge of a customer service Listen attentively to Client needs and concerns and demonstrate environment empathy Excellent customer service and problem-solving skills Clarify client requirements and probe for and confirm A positive, friendly attitude understanding of requirements or problem Strong negotiating and decision making skills Resolve Client requirements through first contact resolution Ability to learn and share information with others Ability to work independently with a minimum of Confirm Client understanding of the solution and provide additional Client education as needed supervision in a fast-paced environment, while effectively managing multiple tasks Effectively transfer misdirected Client requests to an appropriate party Must demonstrate a willingness to adhere to schedule policies and procedures. Contribute ideas on ways to resolve problems to better serve the Embracing change. Client and improve productivity Assets: Update Client records and follow guidelines for maintaining 1-2 years experience in Accounts Receivable and/or Client follow up and next step in collection process Services within a large call centre Maintain broad knowledge of products, pricing, promotions, Experience with an outbound dialer procedures, and other important issues through management communications, team meetings, focus groups, formal training, Experience in a Windows environment and Habitat (among other tools) Experience in any sales or customer service role (e.g. retail, call centre)
Transactel (CAM-CSR) Positions available: 22 for August 17th Training: 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI SAT and SUN OFF OJT / PGU: 8 AM to 6 PM MON to THU and 8 AM to 5 PM FRI SAT and SUN OFF Production: 3 agents - 11 AM to 9 PM MON to THU and 12 PM to 9 PM FRI 3 agents - 9 AM to 7 PM TUE to FRI and 8 AM to 5 PM SAT 16 agents - 10 AM to 8 PM TUE to FRI and 8 AM to 5 PM SAT
Transactel (CC-CSR) Positions available: 18 for August 17th Responsibilities: Profile: CSRs shall perform a variety of tasks, including but not limited 12 years of formal education or equivalent to the following: Greet Clients in a courteous, friendly, and professional manner Knowledge of basic computer operations using the procedures described by the client Willingness to rotate shifts, as needed Listen attentively to Client needs and concerns and demonstrate empathy Courteous with strong customer service orientation Clarify client requirements and probe for and confirm understanding of requirements or problem Dependable with attention to detail Resolve Client requirements through first contact resolution Good listening and speaking skills Confirm Client understanding of the solution and provide additional Client education as needed Willingness to learn Effectively transfer misdirected Client requests to an appropriate party Good sales skills Contribute ideas on ways to resolve problems to better serve the Fluency in English Client and improve productivity Update Client records Ability to multitask Maintain broad knowledge of products, pricing, promotions, Strong problem solving/troubleshooting skills procedures, and other important issues through management communications, team meetings, focus groups, formal training, and Habitat (among other tools) Existing/active TI/Transactel team member Wireless or Telecom experience preferred
Transactel (CC-CSR) Positions available: 18 for August 17th Training: 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI SAT and SUN OFF OJT / PGU: 12 PM to 10 PM MON to THU and 12 PM to 9 PM FRI SAT and SUN OFF Production: 18 agents - 12 PM to 10 PM MON to SUN (1-2 Days OFF, don’t know which ones)
Officient (General Information) Salary: Q4,000 + commission Training (2 weeks) – fully paid Other benefits: Training and operations on our most modern site Excellent growth opportunities since these are our first ramp up classes Parking space (Paid)
Officient (Telemarketing) Positions available: ??? Job Description: Knowledge, Skill, and Abilities: This position is responsible for selling and/or providing Knowledge of sales and customer service processes. customer service on behalf of Vendor and its Online Green Must be a good listener, enthusiastic, energetic, and creative as it Directories. Establish and builds positive relationships relates to resolving customer issues. with company’s Online Green Directories. Ability to function in a rapidly changing and evolving work environment. Essential Job Functions: Must be able to type at least 30 words per minute. Abide by all Company and Divisional procedures and Must be able handle multiple priorities simultaneously. policies. Ability to build productive business relationships with peers and Work collaboratively with other TSRs and Vendor customers. management to meet evolving company and Online Green Must develop and display good decision making skills as it Directories objectives. relates to thinking on one’s feet. Exhibit a positive attitude and professional demeanor at all times. Education and Experience: Demonstrate maturity, integrity and character in relationships with all colleagues, customers and Strong conversational English, verbal and written prospective customers. communication skills REQUIRED. Attend meetings, training sessions, and product Preferred college degree in Business, Marketing or related introductions. area preferred. Commensurate work experience considered Perform other miscellaneous duties as assigned by but not required. management. Selling and/or customer service experience. Understanding of US business culture preferred. Understanding of US Geography and Demographics preferred. Some prior experience working with computers and experience with Microsoft Windows and use of the Internet.
Genpact (General Information) Salary: Q3,200 (Q 3,400) + performance bonus Training (2 weeks) – fully paid Other benefits: Training and operations on our most modern site Excellent growth opportunities (assured after 6 months) Parking space (Paid) Night Transportation Medical Insurance (after 2 months) Life insurance (after 1 year) Study support (after 1 year) Referral program Nurse on-site Cafeteria on-site
Genpact (General Information)Candidates that can’t be hired: Illegal US residents Underage citizens (we hire 18 years or above) People without a NIT, Cedula, or High school diploma People with police or criminal records People that cannot open a bank account (especially in BAC) People that have been fired in the last 5 years due to attendance/performance People that have worked for GE or GE Money affiliates People that are not willing to conduct a background check and drug screen test
Genpact (Customer Service Rep.) Positions available: 120 for September 1st Job Description: Educational Qualifications The Customer Service Representative does interact with Desired: customers to provide and process information in response to inquiries, concerns and requests about products and services . High school diploma, general Duties/Responsibilities: education degree or equivalent respond promptly to customer inquiries handle deal directly with customers either by telephone, knowledge of customer service electronically or face to face and resolve customer complaints principles and practices obtain and evaluate all relevant information to handle inquiries and complaints knowledge of relevant computer perform customer verifications process orders, forms, applications and requests applications direct requests and unresolved issues to the designated resource manage customers accounts ability to type keep records of customer interactions and transactions record details of inquiries, comments and complaints knowledge of administrative record details of actions taken manage administration procedures communicate and coordinate with internal departments follow up on customer interactions numeric, oral and written language applications product knowledge