Best greeting for callers

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Best greeting for callers

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  • The first few words /sentences our customers hear can help create a memorable impression of our company, reinforce brand awareness, create rapport with them and make them feel welcome. So as you might guess, not only are words themselves important but so is the way those words are delivered via tone of voice.
  • Greetings should contain: A salutation The company`s name The department (if necessary) The representative`s name An offer of assistance. Keep it short and simple. The more words you have, the more errors can be made.
  • SOME EXAMPLES: The salutation: “Thank you for calling……” Many companies might ask representatives to say “Good morning or Good evening….” However, you may not wish to do so since it can cause confusion when you rotate shifts and or support multiple time zones. The company`s name: The only caution here is if the company name is very long or if it is an acronym. If so, ensure that your reps enunciate and slow their rate of speech so it doesn´t run together. If it`s an acronym or take care to use only one your customers would be familiar with versus one that is an internal one. Some companies also use tag phrases that you want customers to remember. “Thank you for calling, XYZ company, where service comes first.
  • The department, if necessary: “Thank you for calling the customer support group for XYZ company. The representative`s name: “Thank you for calling the customer support group for XYZ company, this is Ann”. An offer of assistance: “Thank you for calling the customer support group for XYZ c company, this is Ann, how may I help you? There many ways of creating a greeting that is appropriate and reflects your company`s brand, values and culture.  
  • Best greeting for callers

    1. 1. The first few words /sentences our customers hearcan help create a memorable impression of our company,reinforce brand awareness, create rapport with them andmake them feel welcome. So as you might guess, notonly are words themselves important but so is the waythose words are delivered via tone of voice.
    2. 2. SOME EXAMPLES: The salutation: “Thank you for calling……” Many companies mightask representatives to say “Good morning or Good evening….”However, you may not wish to do so since it can cause confusionwhen you rotate shifts and or support multiple time zones. The company`s name: The only caution here is if the companyname is very long or if it is an acronym. If so, ensure that your repsenunciate and slow their rate of speech so it doesn´t run together. Ifit`s an acronym or take care to use only one your customers would befamiliar with versus one that is an internal one. Some companiesalso use tag phrases that you want customers to remember. “Thankyou for calling, XYZ company, where service comes first.
    3. 3. The department, if necessary: “Thank you for callingthe customer support group for XYZ company. The representative`s name: “Thank you for callingthe customer support group for XYZ company, this isAnn”. An offer of assistance: “Thank you for calling thecustomer support group for XYZ c company, this is Ann,how may I help you?There many ways of creating a greeting that isappropriate and reflects your company`s brand, valuesand culture.

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