The Journey to World Class Performance


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By David Kilroy, Manufacturing Programme Director, Onsite Insights

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The Journey to World Class Performance

  1. 1. Good Artists Copy But Geniuses Steal Pablo Picasso
  2. 2. The Journey to World Class Performance David Kilroy Manufacturing Programme Director Onsite Insights
  3. 3. <ul><li>Manufacturing Insights </li></ul><ul><li>Onsite Insights </li></ul><ul><li>International Programmes: </li></ul><ul><ul><li>Germany </li></ul></ul><ul><ul><li>France </li></ul></ul><ul><ul><li>Italy </li></ul></ul><ul><ul><li>Austria </li></ul></ul>“ Tell me and I'll forget; Show me and I may remember; Involve me and I'll understand.” Chinese proverb <ul><ul><li>Spain </li></ul></ul><ul><ul><li>Canada </li></ul></ul><ul><ul><li>USA </li></ul></ul><ul><ul><li>Australia </li></ul></ul>
  4. 4. World Class companies are those that demonstrate industry best practice. They are generally assumed to be those that demonstrate industry best practice in Quality, Price, Delivery Speed, Reliability, Flexibility and Innovation
  5. 5. Industry Heavy Industrial Location Sheerness, Kent No. of employees 120 Website <ul><li>World Class Journey </li></ul><ul><li>Theory of Constraints – The Goal, Elijah Goldratt </li></ul><ul><li>Establishing a common vision and communicating it with all employees. </li></ul><ul><li>Structured continuous improvement programme which focuses on process using lean and six sigma </li></ul><ul><li>Use daily KPIs to ensure adherence to plan. </li></ul><ul><li>Engage employees & train to succeed. </li></ul><ul><li>Best Ideas </li></ul><ul><li>Create a compelling and shared vision and structure all continuous improvement activities to align with this. </li></ul>
  6. 6. Industry Heavy Industrial Location Ramsgate, Kent No. of employees 520 Website <ul><li>World Class Journey </li></ul><ul><li>Cummins Operating System </li></ul><ul><li>Lean processes </li></ul><ul><li>Six sigma </li></ul><ul><li>Value stream mapping </li></ul><ul><li>Establishing a continuous improvement culture driven on all levels in the organisation. </li></ul><ul><li>Best Ideas </li></ul><ul><li>Focus on process excellence; and </li></ul><ul><li>Site Wide Project Hopper </li></ul>
  7. 7. Industry Food & Drink Location Basingstoke, Hampshire No. of employees 220 Website <ul><li>World Class Journey </li></ul><ul><li>Building Effective Teams with Shared Principles (Mission Directed Work Teams) </li></ul><ul><li>Lean Tools & Techniques </li></ul><ul><ul><li>Five S </li></ul></ul><ul><ul><li>Seven Wastes </li></ul></ul><ul><ul><li>TPM </li></ul></ul><ul><li>Best Idea </li></ul><ul><li>Mission Directed Work Teams </li></ul><ul><li>Shared Principles </li></ul>
  8. 8. Industry Engineering & Electronics Location St Leonards on Sea, East Sussex No. of employees 65 Website <ul><li>World Class Journey </li></ul><ul><li>Establish a strong quality system (ISO9001: 2000). </li></ul><ul><li>Employee training and support </li></ul><ul><li>Use statistical methodology </li></ul><ul><li>Excellent communication </li></ul><ul><li>Supply chain best practice </li></ul><ul><li>Get the culture right – focus on quality and productivity </li></ul><ul><li>Best Idea </li></ul><ul><li>Define and implement a quality system based on employee involvement and commitment to quality; and </li></ul><ul><li>Innovate to compete! </li></ul>
  9. 9. Industry Furniture Location Emsworth, Hampshire No. of employees 52 Website <ul><li>World Class Journey </li></ul><ul><li>Lean programme: </li></ul><ul><ul><li>Five S </li></ul></ul><ul><ul><li>Seven Wastes </li></ul></ul><ul><ul><li>TPM </li></ul></ul><ul><ul><li>Workflow balancing </li></ul></ul><ul><li>World Class Design </li></ul><ul><li>Best Ideas </li></ul><ul><li>Outstanding design and quality; and </li></ul><ul><li>Using lean tools and techniques to facilitate excellence in delivery. </li></ul>
  10. 10. Industry Electronics Location Waterlooville, Hampshire No. of employees 60 Website <ul><li>World Class Journey </li></ul><ul><li>Increase market share through innovative marketing initiatives </li></ul><ul><li>Challenge industry norms </li></ul><ul><li>Focus on developing a great team </li></ul><ul><li>Continuous improvement strategy (including Lean) </li></ul><ul><li>Best Idea </li></ul><ul><li>Create a compelling USP and communicate it innovatively and with passion – Ask Dave! </li></ul>
  11. 11. Industry Automotive Location Hatfield, Hertfordshire No. of employees 40 Website <ul><li>World Class Journey </li></ul><ul><li>Award winning customer care </li></ul><ul><li>Creating a customer-focused organisation and culture </li></ul><ul><li>Customer Relationship Management system that complements the way they work </li></ul><ul><li>Supportive team environment focussed on common goals. </li></ul><ul><li>Best Ideas </li></ul><ul><li>Excellence in customer care is the foundation of the company culture. </li></ul>
  12. 12. Industry Metal Fabrication Location Isleworth, Middlesex No. of employees 16 Website <ul><li>World Class Journey </li></ul><ul><li>ISO9002 and ISO14001 certification </li></ul><ul><li>Environmental excellence: </li></ul><ul><ul><li>Electricity from renewable sources </li></ul></ul><ul><ul><li>Roof mounted wind turbine and solar panels </li></ul></ul><ul><ul><li>Installation of efficiency measures – lighting, occupancy detectors, water saving devices </li></ul></ul><ul><li>Create a culture committed to the companies core values </li></ul><ul><li>Involve all staff in key decision making </li></ul><ul><li>Best Ideas </li></ul><ul><li>Ethical business practices and authentic leadership create excellence </li></ul>
  13. 13. Industry Food Location Andover, Hampshire No. of employees 450 Website <ul><li>World Class Journey </li></ul><ul><li>Mission Directed Work Teams </li></ul><ul><li>Lean Tools & Techniques </li></ul><ul><li>Sustainable Manufacturing & Environmental Excellence </li></ul><ul><li>Best Idea </li></ul><ul><li>Commitment to sustainable and environmentally friendly manufacturing </li></ul>
  14. 14. Industry Agriculture, Farming Location Isleworth, Middlesex No. of employees 16 Website <ul><li>World Class Journey </li></ul><ul><li>Lean programme </li></ul><ul><li>Idea’s scheme </li></ul><ul><li>Standard operating procedures </li></ul><ul><li>TPM </li></ul><ul><li>Changing the culture / thought process </li></ul><ul><li>Benchmarking and sharing idea’s with others </li></ul><ul><li>Best Ideas </li></ul><ul><li>Steal with pride – visit other sectors and becoming a host company </li></ul><ul><li>Company wide suggestion scheme </li></ul>Double H Nurseries
  15. 15. <ul><li>Ten of the Best Idea’s </li></ul><ul><li>Create a compelling and shared vision </li></ul><ul><li>Get the culture right – engage and motivate employees </li></ul><ul><li>Focus on process excellence using tools such as lean and six sigma </li></ul><ul><li>Innovate to compete </li></ul><ul><li>Create a customer-centric organisation </li></ul><ul><li>Be an ethical and ‘authentic’ business </li></ul><ul><li>Uncompromising design excellence </li></ul><ul><li>Create a compelling USP and communicate it with passion </li></ul><ul><li>Environmental management </li></ul><ul><li>Steal with pride! </li></ul>
  16. 16. Steal with Pride