Property Management Firm Automates Protocols and Creates Web Based Data Center


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Learn how real estate firm Lightner Property Group automated their business processes with workflows and created a web-based data center to manage properties and clients.

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Property Management Firm Automates Protocols and Creates Web Based Data Center

  1. 1. COMPANY NAME Property Management Firm Automates Protocols and Creates Lightner Property Web-Based Data Center Group INDUSTRY The Challenge: Dispersed Data and Excess Staff Time Needed to Execute Protocols Real Estate After being in operation for 25 years, Lightner Property Group accumulated a vast amount of information and data that was all stored in dispersed filing cabinets. The company had protocols for key HEADQUARTERS resident and tenant communications; however staff members had to manually perform all steps, which expended company time. Investors and clients also sometimes requested financial reports during off- San Francisco, CA business hours, requiring wait time. Finally, Lightner Property Group's resident managers worked off site, creating a need for a Web-based data portal that could be accessed from anywhere. WEBSITE Lightner Property Group needed an easy-to-use collaboration tool that would store data in a central http://www.lightn location, manage workflow and simplify reporting. After searching and testing various tools for two years, they were still unable to find an effective solution that suited their needs. ABOUT LIGHTNER The Solution: Central Desktop as a Web-Based Data Center and “Virtual Staff PROPERTY GROUP Member” Lightner Property Group is a San Central Desktop allowed Lightner Property Group to upload all their data online, where clients could easily access their own information from their respective workspaces - saving thousands of dollars in Francisco-based phone bill costs and time. Lightner Property Group employees were also able to track documents in property management real-time, and make it a virtual filing cabinet for the company. Files and receipts could be found in seconds, and development firm the numbers were always up to date and key documents specializing in the were always on-hand. “We are enthralled with your management of product... I don’t think I’ve Additionally, reports were made in a streamlined and income properties ever seen a group of people timely manner, as Lightner Property Group easily created and other real estate useful reports without ever having to export to Excel. take to a product and assets, development Central Desktop's workflow solutions also allowed Lightner Property Group to automate its resident and tenant incorporate it at the level we and acquisition of protocols. For example, whenever a tenant filed a work have. We refer to it as if it’s new residential order request, Central Desktop would automatically send another staff member!” an email to a vendor to let them know they've been communities and assigned the work order. consulting and expert ~ Merrie Turner Lightner, witness services. After two years, Lightner Property Group finally made Vice President and CFO Central Desktop its collaboration tool, and they say it's become like "another staff member." Ready to try Central Desktop c sdsads For more information, contact Sales at 866-900-7646 or