Get ConnectedCustomer Spotlight:Carl FrappaoloMay 8, 2012
Who are these people?    Alan	  Bush	                                      Susan	  Fujiki	      •        Implementa8on	  T...
YOU?©2012	  Central	  Desktop	  
Agenda    •        Interview	  with	  Carl	  Frappaolo	      •        Q&A	      •        Community	  conversa8on	  ©2012	 ...
What are these calls all about?    •        Vibrant,	  ac)ve	  user	  community	      •        Conversa8ons	  	           ...
What these calls are NOT•        Not	  a	  sales	  pitch.	  We	  won’t	  try	  to	  sell	  you	  on	           addi8onal	 ...
“I have a question”    •        If	  you	  have	  a	  ques8on,	  ask	  it	               in	  the	  ques8on	  box.	      •...
Knowledge Management InsightswithCarl Frappaolo©2012	  Central	  Desktop	  
Knowledge Management InsightswithCarl Frappaolo        Knowledge Management        is the leveraging of        collective ...
Knowledge Management InsightswithCarl Frappaolo        Is knowledge management        important for only for large        ...
Knowledge Management InsightswithCarl Frappaolo          Social Impact          Consultants©2012	  Central	  Desktop	  
Knowledge Management InsightswithCarl Frappaolo©2012	  Central	  Desktop	  
Knowledge Management InsightswithCarl Frappaolo        Let’s be…©2012	  Central	  Desktop	  
Knowledge ManagementByCarl Frappaolo      “If youre interested in      knowledge management (KM)      start here. Frappaol...
Thoughts?           Tips?           Tricks?           COMMUNITY           CONVERSATIONS©2012	  Central	  Desktop	  
Next meeting  •        We	  want	  your	  submissions	    •        Have	  an	  idea?	  We’d	  love	  to	  showcase	  it!	 ...
CD MarketingCandiAnitaCarl FrappaoloCD ImplementationServices TeamYou, our customers!©2012	  Central	  Desktop	  
Contact us                                  We don’t bite!                                  Client	  Services	            ...
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Get Connected with Central Desktop - May 2012

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Wondering where to go next with Central Desktop? Want to learn how others are innovating with Central Desktop? Great – because we have answers! Come to our next monthly webinar to interact with users like you.

In each session, we chat about collaboration, answer your questions and highlight some things you may not know about using Central Desktop. Most importantly, we give you the opportunity to discuss innovative usage with other customers.

Ever wondered how to automatically capture the knowledge that’s in your employees’ heads, share it with the rest of the team and use it to increase responsiveness and innovation? That’s the art and science of knowledge management, and this month’s Get Connected webinar lets us all learn from an expert who has literally written the book on knowledge management.

Carl Frappaolo discussed knowledge-management principles and how he uses workspace search, workspace properties and other features of Central Desktop’s SocialBridge to index his company’s collective knowledge. This is a can’t-miss webinar for creative agencies, consulting firms and professional-services organizations, where the difference between success and failure lies in knowing what you’ve done in the past and how to apply that knowledge to today’s and tomorrow’s challenges.

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Get Connected with Central Desktop - May 2012

  1. 1. Get ConnectedCustomer Spotlight:Carl FrappaoloMay 8, 2012
  2. 2. Who are these people? Alan  Bush   Susan  Fujiki   •  Implementa8on  Team   •  Implementa8on  Team   •  Central  Desktop   •  Central  Desktop   •  Former  Central  Desktop  user   •  CD’s  first  Aussie  employee  ©2012  Central  Desktop  
  3. 3. YOU?©2012  Central  Desktop  
  4. 4. Agenda •  Interview  with  Carl  Frappaolo   •  Q&A   •  Community  conversa8on  ©2012  Central  Desktop  
  5. 5. What are these calls all about? •  Vibrant,  ac)ve  user  community   •  Conversa8ons     •  Highlight:  Central  Desktop  and  specific  customer(s)   •  Informal  dialogue:  between  all  customers©2012  Central  Desktop  
  6. 6. What these calls are NOT•  Not  a  sales  pitch.  We  won’t  try  to  sell  you  on   addi8onal  services  or  upgrades.  •  Not  a  forum  for  feature  requests.  Use  the   Ideasphere  ©2012  Central  Desktop  
  7. 7. “I have a question” •  If  you  have  a  ques8on,  ask  it   in  the  ques8on  box.   •  I  will  answer  ques8ons  aTer   the  best  prac8ces.   •  We  will  also  have  an  open   discussion  session  aTer  the   best  prac8ce  session.    ©2012  Central  Desktop  
  8. 8. Knowledge Management InsightswithCarl Frappaolo©2012  Central  Desktop  
  9. 9. Knowledge Management InsightswithCarl Frappaolo Knowledge Management is the leveraging of collective knowledge to increase responsiveness and innovation.©2012  Central  Desktop  
  10. 10. Knowledge Management InsightswithCarl Frappaolo Is knowledge management important for only for large organizations, or can every organization benefit from a knowledge management policy?©2012  Central  Desktop  
  11. 11. Knowledge Management InsightswithCarl Frappaolo Social Impact Consultants©2012  Central  Desktop  
  12. 12. Knowledge Management InsightswithCarl Frappaolo©2012  Central  Desktop  
  13. 13. Knowledge Management InsightswithCarl Frappaolo Let’s be…©2012  Central  Desktop  
  14. 14. Knowledge ManagementByCarl Frappaolo “If youre interested in knowledge management (KM) start here. Frappaolo synthesizes in one concise and easy to read pocket book just about everything you need to know about KM.” Available on Amazon.com©2012  Central  Desktop  
  15. 15. Thoughts? Tips? Tricks? COMMUNITY CONVERSATIONS©2012  Central  Desktop  
  16. 16. Next meeting •  We  want  your  submissions   •  Have  an  idea?  We’d  love  to  showcase  it!  ©2012  Central  Desktop  
  17. 17. CD MarketingCandiAnitaCarl FrappaoloCD ImplementationServices TeamYou, our customers!©2012  Central  Desktop  
  18. 18. Contact us We don’t bite! Client  Services   626.689.4420   success@centraldesktop.com   Alan  Bush   210.767.3101   abush@centraldesktop.com   @alanbush   Susan  Fujiki   626.381.9362   sfujiki@centraldesktop.com   @seburrows   Carl  Frappaolo   carl.frappaolo@fsg.org  ©2012  Central  Desktop  

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