Internet Business Firm Simplifies Task Management and Boosts Client Relations
Simplified Task Management and Improved Client Relations for
COMPANY NAME Manufacturing Industry
The Challenge: Needed a Basecamp Alternative
Manufacturing, b2b2dot0's need for a collaboration platform began even before the company was officially founded. As
Internet Business a start-up preparing to launch, b2b2dot0 needed a solution that would enable them to share and
collaborate on various product, sales, marketing and financial plans. Sam Bayer, CEO and Founder of
b2b2dot0, was very familiar with Basecamp and used it initially; however, he quickly realized that it
was insufficient for his needs. He felt Basecamp's biggest limitation was its inability to manage tasks by
Raleigh, NC being able to assign dates to them.
b2b2dot0 also knew it would need a tool like Central Desktop to manage projects and clients post
WEBSITE launch. b2b2dot0's target customers are typically multinational, several hundred million dollar
http://www.b2b2d manufacturing companies. In order to manage large-scale implementation projects with such large
ot0.com/ companies, b2b2dot0 knew it would need a project management tool.
The Solution: Central Desktop as a Critical Part of b2bdot0’s Business
b2bdot0 provides a After a few trials with other collaboration software, b2b2dot0 came across Central Desktop and was
web-based immediately impressed with its capabilities. Initially, it was implemented internally but b2b2dot0's use
of Central Desktop continued to evolve after that.
for the manufacturing
Using Central Desktop as both a Web based project
industry. b2bdot0’s management and client management tool, b2b2dot0 set
up workspaces for each of its clients, which included “The benefits of Central
milestones and associated task lists. These workspaces Desktop are priceless. It’s part
with SAP to provide were used as a central place to share files, track time of the fabric of our company.
seamless eCommerce spent on projects, and in general, maintain an ongoing,
open dialog with b2b2dot0's team. This resulted in very We could not function
high customer transparency and trust. b2b2dot0's clients without Central Desktop.”
less expensively and also liked being able to access reports in Central Desktop
and essentially track results on their own at any time.
with lower risk than
~ Sam Bayer, CEO
building a custom
b2b2dot0 also set up a highly-customized product
website or heavily roadmap workspace that all customers are invited to,
customizing existing which houses all of the company's product feature
requests. Within this workspace, clients have access to b2b2dot0's full product roadmap, including
software products. information about the requests' origins, a timeline for when they'll be implemented and estimates of
effort and value for each feature. Customer feedback on this workspace has been very positive since it
allows them to feel involved in the product development process.
Ready to try Central
By exploring various ways to use Central Desktop, the platform eventually evolved into an essential part
of b2b2dot0's business and the company's everyday activities.
sdsads For more information, contact Sales at 866-900-7646 or firstname.lastname@example.org