HANDLING CONFLICT
1. Use “I” statements
2. Be assertive, not aggressive
3. Speak calmly, coolly and rationally
4. Avoid blaming
5. Create an...
7. Be willing to forget
8. Be honest
9. Focus on feelings rather than on content
10. Show respect for yourself and for oth...
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Handling conflict

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Handling conflict

  1. 1. HANDLING CONFLICT
  2. 2. 1. Use “I” statements 2. Be assertive, not aggressive 3. Speak calmly, coolly and rationally 4. Avoid blaming 5. Create an atmosphere of healing 6. Be willing to forgive
  3. 3. 7. Be willing to forget 8. Be honest 9. Focus on feelings rather than on content 10. Show respect for yourself and for others 11. Be willing to apologize or admit a mistake 12. Be willing to compromise

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