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26 settembre 2014: Pitch Day Smart Enterprise
1
Sophia Semantic Engine
Tecnologia semantica per l’analisi di
informazioni ...
@ CELI 2014 2
Semantica &
NLP
Social Media
Intelligence
Natural
Interfaces
Trarre valore dalle
conversazioni online
Trasfo...
Un-Structured Information:
Collezioni di informazioni prive di un data model
preciso e pre-definito, costituite in larga m...
4
Language as Data
@ CELI 2014
Identify meaningful information
Language as Data
Language as Data
@ CELI 2014 6
PHONECALLS
IVR
MAILING
SURVEYS
SMS
CHAT
WEB
SOCIALCRM
VIRTUALASSISTANTS
TRADITIONAL CHANNEL...
@ CELI 2014 7
Customer
Voice
Analytics
(text +
speech)!
Real Time
Social
Intelligence!
Semantic
Search!
Semantic
Search Lo...
@ CELI 2014 8
Multi canale! Multi lingua! Multi dimensionale!
Possibilità di
combinare dati
strutturati con l’analisi
test...
9
Knowledge
Base
Semantic
Engine
Semantic
API
ü  Analisi linguistica
profonda multilingue
ü  Web semantico e Linked
Data...
@ CELI 2014 10
Elementi distintivi
di Sophia
Semantic Engine
Analisi Real Time
Analisi linguistica
profonda
Elevata scalab...
Sophia Semantic Engine / Capabilities
@ CELI 2014 11
•  Real Time, Web, Social!
•  CMS e Documentali!
•  File system condi...
Chi siamo!
@	
  CELI	
  	
  2014	
   12	
  
Torino
Milano
Trento
Roma
6
Mercati
50Collaboratori
Italia
Belgio
Francia
Spag...
Clienti
@ CELI 2014 13
Speech	
  Technology	
  Seman/c	
  solu/ons	
   Blogmeter	
  
Tecnologie / Piattaforme / KPI
@ CELI 2014 14
Reportistica e data visualization
@ CELI 2014 15
Capabilities
@ CELI 2014 16
•  Progettazione di ontologie e
modelli di dominio basati su Web
Semantico e Linked Data!
•  T...
17
Thanks!	
  
Vi<orio	
  Di	
  Tomaso	
  	
  
ditomaso@celi.it	
  
www.celi.it	
  
www.blogmeter.it	
  
www.slideshare.ne...
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Celi @TOSM Pitch Day Smart Enterprise

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Celi al TOSM Pitch Day Smart Enterprise (26 settembre 2014 - Torino)
Presentazione del nostro Sophia Semantic Engine
Tecnologia semantica per l’analisi di informazioni non strutturate

Published in: Data & Analytics
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Celi @TOSM Pitch Day Smart Enterprise

  1. 1. 26 settembre 2014: Pitch Day Smart Enterprise 1 Sophia Semantic Engine Tecnologia semantica per l’analisi di informazioni non strutturate Vittorio Di Tomaso Presidente & CEO @CELI_NLP
  2. 2. @ CELI 2014 2 Semantica & NLP Social Media Intelligence Natural Interfaces Trarre valore dalle conversazioni online Trasformare i contenuti non strutturati in dati analizzabili Sviluppare applicazioni che interagiscono in linguaggio naturale
  3. 3. Un-Structured Information: Collezioni di informazioni prive di un data model preciso e pre-definito, costituite in larga misura da testi in linguaggio naturale 3 Merril  Lynch,  IDC,  EMC  project  that  data  will  grow  to  40  ze<abytes  by  2020,  resulAng  in  a  50-­‐fold  growth  from  the  beginning  of  2010.  Computer   World  states  that  unstructured  informaAon  might  account  for  more  than  70%–80%  of  all  data  in  organizaAons.   @ CELI 2014
  4. 4. 4 Language as Data @ CELI 2014
  5. 5. Identify meaningful information Language as Data
  6. 6. Language as Data @ CELI 2014 6 PHONECALLS IVR MAILING SURVEYS SMS CHAT WEB SOCIALCRM VIRTUALASSISTANTS TRADITIONAL CHANNELS Speech Analytics Speech Analytics Text Analytics Text Analytics Log Analysis Social Media Monitor Text Analytics NEW CHANNELS Customer Voice Analytics Text Analytics Text Analytics
  7. 7. @ CELI 2014 7 Customer Voice Analytics (text + speech)! Real Time Social Intelligence! Semantic Search! Semantic Search Log Analysis!
  8. 8. @ CELI 2014 8 Multi canale! Multi lingua! Multi dimensionale! Possibilità di combinare dati strutturati con l’analisi testuale Analisi NLP disponibile in 10 lingue Contact Center, Survey e Social
  9. 9. 9 Knowledge Base Semantic Engine Semantic API ü  Analisi linguistica profonda multilingue ü  Web semantico e Linked Data ü  Real Time e High Scalability Analisi intelligente basata sul significato @ CELI 2014
  10. 10. @ CELI 2014 10 Elementi distintivi di Sophia Semantic Engine Analisi Real Time Analisi linguistica profonda Elevata scalabilità
  11. 11. Sophia Semantic Engine / Capabilities @ CELI 2014 11 •  Real Time, Web, Social! •  CMS e Documentali! •  File system condivisi, WebDav,, HTTP! •  API Rest! •  Web Services (SOAP)! •  Search & discovery Web App! •  Analisi sintattica ! •  Analisi logica! •  Concetti e entità (persone, luoghi, organizzazioni)! •  Sentiment analysys! •  Classificazione e ontologie! SSE offre funzionalità di ricerca e classificazione basate sul significato SSE è modulare e flessible, integrabile nell’ecosistema operativo del cliente
  12. 12. Chi siamo! @  CELI    2014   12   Torino Milano Trento Roma 6 Mercati 50Collaboratori Italia Belgio Francia Spagna Corea 4 Sedi Speech Technology Sistema di Gestione della Qualità certificato ISO 9001-2008 15Anni di esperienza Oltre 100 Clienti Customer Voice Social Media Digital Humanities
  13. 13. Clienti @ CELI 2014 13 Speech  Technology  Seman/c  solu/ons   Blogmeter  
  14. 14. Tecnologie / Piattaforme / KPI @ CELI 2014 14
  15. 15. Reportistica e data visualization @ CELI 2014 15
  16. 16. Capabilities @ CELI 2014 16 •  Progettazione di ontologie e modelli di dominio basati su Web Semantico e Linked Data! •  Text processing multilingue e grapheme to phoneme converter! •  Analisi linguistica profonda, classificazione semantica e sentiment analysis! •  Progettazione linguistica e valutazione di sistemi Text to Speech e Speech to Text ! •  Rete semantica di oltre 10 milioni di concetti per la comprensione del significato! •  Clsssificazione, ricerca semantica, sentiment analysis! Soluzioni! Risorse! Competenze!
  17. 17. 17 Thanks!   Vi<orio  Di  Tomaso     ditomaso@celi.it   www.celi.it   www.blogmeter.it   www.slideshare.net/blogmeter   www.slideshare.net/celitorino    

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