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Forum Tal 2014: Celi company presentation

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1 CELI – Language and Information Gennaio 2014

2 We develop software solutions based on (NLP) Natural Language Processing

3 CELI’s offices, Countries in which we operate, Years of experience, People, Active customers, Business lines

4 Partners in Academia, Research projects, Published scientific papers
Close relationship with scientific community

5 From 1999 to 2013

6 Clients: semantic solutions, Speech Technology, Blogmeter

7 NLP solutions

8 NLP technology : Comprehensive suite of multilingual components and resource

9 Linguistic processing and annotation

10 From text to Knowledge

11 Meaningful intelligence from unstructured information

12 Speech technology: Comprehensive suite of multilingual components and resources for text processing in Voice application (Text To Speech)


13 Contribution to TTS development:Consulting and technologies

14 Semantic solutions

15 Semantic Search: Enterprise Semantic Search solution for document system and knowledge management systems

16 Linked Data for Semantic Search: Creation-ReUse of multilingual ontologies,Linking to LOD resources,Deploying LOD

17 Linked (Open) Data for Enterprise Search

18 Semantic Search Platform

19 Customer Voice Analytics: Automatic classification of customer surveys (answers to open questions) and verbatim (customer cases or call transcriptios)

20-21 Multilingual management of verbatim coding

22 Product lines (Blogmeter, Crosslibrary)

23 Social Media Monitoring, Analytics & Management Tools per Aziende & Agenzie.

24 Blogmeter: Leader in Italia nella social media intelligence,Tecnologie d’avanguardia per la social intelligence

25 Digital Humanities e Scuola Digitale

26 Leggere i classici usando il digitale

27 I Promessi sposi e Pinocchio

28 Grazie per l’attenzione!

29 Vittorio Di Tomaso ditomaso@celi.it


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Forum Tal 2014: Celi company presentation

  1. 1. CELI – Language and Information Gennaio 2014
  2. 2. @copyright 2014 CELI / Me-Source / Cross Library Natural Language Processing We develop software solutions based on NLP. We are active in the Italian and International markets: semantic search, speech technology, social media intelligence and digital humanities. We provide systems for intelligent management and retrieval of un-structured information to complex organizations (private and public sector) 2
  3. 3. @copyright 2014 CELI / Me-Source / Cross Library 4CELI’s offices Torino Milano Trento Roma 6Countries in which we operate Italia Belgio Francia Spagna Corea Polonia 50 People >100 Active customers 4 Business lines 15Years of experience NLP components Speech technology Social Media Intelligence Digital Humanities 3
  4. 4. @copyright 2014 CELI / Me-Source / Cross Library >50Published scientific papers 15Research projects Close relationship with scientific community 6Partners in Academia Scuola Normale Superiore Università di Torino Università di Pisa Università di Trento Fondazione Bruno Kessler Politecnico di Milano 4
  5. 5. @copyright 2014 CELI / Me-Source / Cross Library 1999 CELI srl is founded 1999 2005 2010 2002 Speech Technology practice 2006 BlogMeter is launched 2013 Launch into Korea market 2011 Cross Library 2010 Milano, Roma, Trento 5
  6. 6. @copyright 2014 CELI / Me-Source / Cross Library Clienti Speech TechnologySemantic solutions Blogmeter 6
  7. 7. @copyright 2014 CELI / Me-Source / Cross Library NLP solutions 7
  8. 8. @copyright 2014 CELI / Me-Source / Cross Library NLP technology Comprehensive suite of multilingual components and resource: • Text processing • Language identification • Tokenization • Linguistic analysis (lemmatization, POS disambiguation, chunking) and phonetic transcription (including intonation and prosody) • Semantic annotations • Named Entities and Concept extraction • Mood detection and Sentiment analysis • Emotion detection 8
  9. 9. @copyright 2014 CELI / Me-Source / Cross Library Tokenization Organization Product Date Named Entities PN V (3_sing) N (PLU) ADV N (sing) P ADV N (sing) ADJ PREP CONJ Morphology PN V N N PADJ PREP Disambiguation S ADJ N PP VP V NP NP PRP N Syntactic chunking/parsing Semantics PhoneticstS"elI "es "A: "el pr@v"aIdz g"Ud "en "el p"i: s@l"u:Sn=z s"Ins naInt"i:n n"aInti n"aIn Celi provides good NLP solutions since 1999 .S.r.l Linguistic processing and annotation 9
  10. 10. @copyright 2014 CELI / Me-Source / Cross Library CELI’s software solutions for multilingual text processing and analysis Output: knowledge (examples) news emails verbatims CRM tickets social media customer feedback agent notes documents surveys chat etc. questo documento этий документ Input: multilingual unstructured text information linguistic analysis semantic clustering semantic analysis term /name extraction automatic classification opinion monitoring cross- language information retrieval names products, people, places, etc., opinions preferences of your consumers discoveries new unpredicted information phonetic transcription pronunciation representation for speech classified texts classification according to topics/problems: credit card problems, unsatisfied caller, access to an account, etc From text to Knowledge 10
  11. 11. @copyright 2014 CELI / Me-Source / Cross Library Meaningful intelligence from unstructured information 11
  12. 12. @copyright 2014 CELI / Me-Source / Cross Library Comprehensive suite of multilingual components and resources for text processing in Voice application (Text To Speech) • Grapheme to phoheme converter designed to be used in embedded systems • Phonetic lexica and annotaded corpora (both text corpora and speech corpora) • Coverage of 15 languages projects consulting Speech technology 12
  13. 13. @copyright 2014 CELI / Me-Source / Cross Library TTS modules NLP module Consulting and technologies text preprocessing morphological / syntactic analysis letter-to-sound phonetic transcription prosody generation Voice generation Module acoustic database creation/annotation unit selection algorithms acoustic processor Multiligual input text Synthesized speech Overall linguistic feasibility study and design Lexical resources, text corpora Morphological / Syntactic analyzer Phonetic transcription grammars Prosody-annotated corpus Voice recording assistance Acoustic database annotation assistance Quality assessment Evaluation/comparison of competing products Multilingual text preprocessing methods Contribution to TTS development 13
  14. 14. @copyright 2014 CELI / Me-Source / Cross Library Semantic solutions 14
  15. 15. @copyright 2014 CELI / Me-Source / Cross Library Semantic Search Enterprise Semantic Search solution for document system and knowledge management systems • Java platform, enterprise ready • Full text search based on Apache Lucene • Linguistic and semantic analysis for document enrichment and classification • Linguistic and semantic analysis for natural language query understanding • Onthologies and thesauri to improve search results, navigation and discovery 15
  16. 16. @copyright 2014 CELI / Me-Source / Cross Library Creation-ReUse of multilingual ontologies • Query expansion • Hierarchical facets • Cross-Language Information Retrieval Linking to LOD resources • Content enrichment • Discovery search • inference Deploying LOD • Use of standard data models and schemas • ETL to triple stores • Data integration projects SaaS consulting Linked Data for Semantic Search 16
  17. 17. @copyright 2014 CELI / Me-Source / Cross Library Lorem ipsum dolor sit amet, soldatino consectetur, sed do eiusmod tempor incididunt ut labore et Roma magna aliqua. Ut enim ad Luigi Einaudi, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat http://it.dbpedia.org/resource/Luigi_Einaudihttp://purl.org/bncf/tid/17802 http://sws.geonames.org/3169071/l i v e d I n Content Enrichment Relazioni per Discovery Search Linked (Open) Data for Enterprise Search 17
  18. 18. @copyright 2014 CELI / Me-Source / Cross Library Service Level Processing layer / Motore di Ricerca Discovery Source Management Onthology management Admin Tools Linguistic Analysis Lucene Index Config / Monitoring System Expert Ling Resource Authentication/ Access control Browsing Data Storage Operato ri Responsive Presentation WidgetPages API Portali Portals End users Harvester Adapter Adapter Staging area Data collection layer / Harvester Semantic Search Platform 18
  19. 19. @copyright 2014 CELI / Me-Source / Cross Library Customer Voice Analytics Automatic classification of customer surveys (answers to open questions) and verbatim (customer cases or call transcriptios) • Java platform, enterprise ready • Available as a service or on premises • Linguistic analysis for classification rules • Self service • Ready for multilingual contact centers • Speech Analytics for quality management in contact centers 19
  20. 20. @copyright 2014 CELI / Me-Source / Cross Library Development of infrastructure integrated with the client’s CRM system that manages continuous flux of multilingual information and its automatic classification The client receives automatically classified information for all requested languages and has a view of its customer satisfaction in significantly reduced time and costs of translation Provide classified information received in many different languages from customer care centers located in different countries to a marketing department OBJECTIVES APPROACH Create common taxonomy for all languages taking into account cultural differences Develop software and lingware for analysis of high volume of data in different languages Organize a team of language experts for development of the multilingual resources and quality check of results RESULTS Multilingual management of verbatim coding 20
  21. 21. @copyright 2014 CELI / Me-Source / Cross Library With Celi’s linguistic technologies CRM System CELI Multilingual Classification Service Raw text messages Classification data Multiligual call-centers Notes and tickets in multiple languages Unified Reports Multilingual language technology integrated with Enterprise CRM System CRM System Translators Without Celi’s technologies Inconsistent Reports Multiligual call-centers Multilingual management of verbatim coding 21
  22. 22. @copyright 2014 CELI / Me-Source / Cross Library Product lines 22
  23. 23. Social Media Monitoring, Analytics & Management Tools per Aziende & Agenzie. 23
  24. 24. Leader in Italia nella social media intelligence 500+ Progetti realizzati 4 Miliardi post e interazioni social misurate l’anno 20 mila Chiave di ricerca configurate 7 mila Profili aziendali social analizzati giornalmente 80 Clienti 3 Sedi: Milano, Roma e Torino Tecnologie d’avanguardia per la social intelligence Blogmeter 24
  25. 25. Digital Humanities e Scuola Digitale 25
  26. 26. Leggere i classici usando il digitale 26
  27. 27. I Promessi sposi e Pinocchio 27
  28. 28. @copyright 2014 CELI / Me-Source / Cross Library Grazie per l’attenzione! 28
  29. 29. Vittorio Di Tomaso ditomaso@celi.it 29

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