François pecher input for you - ict symposium 2010

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François pecher input for you - ict symposium 2010

  1. 1. Case Study Cultural and organizational aspects of collaboration with India By François Pecher
  2. 2. Thanks !! Many thanks to CEFORA to give us the word during this ICT SYMPOSIUM 2010
  3. 3. Input For YouInput For You IFY in Letters and Numbers Chaussée de Gand 1434, B-1082 Brussels WWW.inputforyou.be Created by François Pecher and Philippe Moortgat in 2006 CEO, Bernard Coppens Activity, Bulk scanning, document indexing. Man power, +/- 100 in Belgium and +/-100 in India Daily scanning capacity, +/- 400.000 pages Important customers, UZ Leuven, BNP Fortis, GZA, UZ VUB….. Outsourced activities to India, Indexation, Scanning, Software development, IT platform maintenance.
  4. 4. Brief HistoryBrief History 1998 First visit to India 1999 First joined Venture (B.I. Europe) 2002 Closing of B.I. Europe 2003 First scanning job (P&P consultants) 2005 Creation of Input For You 2006 New joined venture in India 2007 Preliminary study on outsourcing ICT 2008 Platform maintenance outsourced 2009 Software development outsourced 2010 FIRST EVALUATION
  5. 5. India in NumbersIndia in Numbers 1990 2002 2004 2006 Population (Mil) 846 1055 1090 1122 Universities 184 261 304 407 Professional Colleges 886 2340 2751 3201 General Education colleges 4862 8361 9427 10377 Per Capita Income in € At 2000 prices 212 301 437 560 Source : TATA, Statistical Outline of India 2007-2008 Central Statistical Organization India
  6. 6. Indian IT services industryIndian IT services industry In US $ bn. Industry Size Export Market Domestic Market 2000 12.2 6.2 6.0 2001 13.4 7.6 5.8 2002 16.1 9.9 6.2 2003 21.6 13.3 8.3 2004 28.3 18.3 10.0 2005 37.4 24.2 13.2 2006 47.8 31.9 15.9 X 4.0 X 5.2 X 2.5 Source : TATA, Statistical Outline of India 2007-2008
  7. 7. Indian IT services industryIndian IT services industry In US $ bn. Onsite Services Offshore Services Total 2000-01 3.5 2.7 6.2 2001-02 3.4 4.2 7.6 2002-03 4.3 5.6 9.9 2003-04 4.8 8.5 13.3 2004-05 5.4 12.7 17.9 2005-06 6.9 17.0 23.9 X 2.0 X 6.2 X 4.0 Source : TATA, Statistical Outline of India 2007-2008
  8. 8. Indian IT manpower Knowledge Professionals Employees Indian IT manpower Knowledge Professionals Employees X 1000 2003-04 2004-05 2005-06 2006-07 Software Export Sector 296 390 513 707 Software captive in user organization 318 352 365 378 IT enable services 216 316 415 545 Total 830 1058 1293 1630 Source : TATA, Statistical Outline of India 2007-2008
  9. 9. Indian IT manpower New Entrants Indian IT manpower New Entrants X 1000 2003-04 2004-05 2005-06 2006-07 IT Graduates 55 58 64 68 IT Diplomas 25 36 39 41 Sub-Total 80 94 103 109 Growth 15% 9% 6% Engineering Graduates 40 40 40 40 Non-Engineering Graduates 30 30 30 30 Growth 0% 0% 0% Total 150 164 173 180 Growth 9% 6% 4% Source : TATA, Statistical Outline of India 2007-2008
  10. 10. Indian IT services destinationIndian IT services destination US $ Mn. % Share to total America 12,107 67.4 Canada 159 0.9 USA 11,769 66.5 Europe 4,093 23.1 UK 2.478 14.0 Germany 400 2.3 Netherlands 250 1.4 Source : TATA, Statistical Outline of India 2007-2008
  11. 11. Historical backgroundHistorical background India, Colony of the UK for more than 2 centuries Same legal system as in Britain. Same organizational system. (railways, train, measurement) English, national language in all India Same educational system Member of the commonwealth Facilitated peoples exchange (UK and US)
  12. 12. Cultural BarriersCultural Barriers Lack of knowledge between CEU and Indian peoples. Languages Market size Access to countries Enterprise culture Religion Food
  13. 13. Differences in enterprise cultureDifferences in enterprise culture In India, more hierarchical levels. Indian Pyramid against European flat structure. Size of enterprises completely different. Productivity, +/- 2 for 1 against European companies. Lack of capitalization in small enterprises. Work conditions. Work infrastructure. Understanding of each other!! Understanding of EU businesses.
  14. 14. What is needed on our sideWhat is needed on our side Offshore project leaders Strong analysts Team leaders Perfect understanding and speaking of English. Opening to different culture. Time to build associations, ventures, business. Peoples ready to travel and work out of normal scheduled time.
  15. 15. ConclusionsConclusions It takes more time than expected. Expectation not always at meeting point. Great experience. Still a lot to be developed in this sector. Challenging. Nice country and nice people to meet. Thanks

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