Evolving Shared Platforms for e-Governance


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Evolving Shared Platforms for e-Governance

  1. 1. Shared Technology Platforms Dharmarajan Krishnan National e-Governance Division Department of Information Technology Government of India 118 May 2011
  2. 2. India e-gov Context - Why Shared Platforms?• Federal Govt – multiple standalone e-gov projects at National + Provincial + Local Govt – spawning of infrastructure and other project components at all levels – “reinventing the wheel”, little re-use• Long ICT procurement process – management of technology acquisition, maintenance and replacement at individual project level – attention shifts from re-engg and change management• Significant unutilized resources because – tendency to over-provision for the future – software development and rollout takes time while hardware goes obsolete18 May 2011
  3. 3. Objectives of Shared Technology Platform• Shared resource of reusable software artifacts covering common processes across govt.• Expeditious procurement and implementation• Pool IT resources – available on demand• Adherence to standards for inter-operability• Migrating from a capex to an opex model• Adoption of re-engineered systems and best practices• Innovation at the edge18 May 2011
  4. 4. Constituent Elements of Platform• Infrastructure – Computing, Storage, Network & Gateways (National and Provincial level)• Availability of Software development environment• Identified common processes – Sanctions, e-office, e-procurement, HR & Payroll – Payment gateway – Linkage with Unique Citizen and Business Identifier – Mobile Service Delivery Gateway• Call Centre / Help Desk 418 May 2011
  5. 5. Platform-based services offered by Information Utilities• Infrastructure as a Service (IaaS) Processing power, storage, networks• Platform as a Service (PaaS) Facility to develop / deploy applications• Solution Development as a Service (SDAAS) Resources for Solution development & deployment• Software / Solution as a Service (SaaS) Ready Applications running on the Platform• Process Management as a Service (PMaaS) Outsource routine business processes 518 May 2011
  6. 6. Information Utilities offering Platform-based services ……………………………. Service Level Agreements Utility proactively approaches Depts with driving service options--Depts to pick suitable offering efficiency & availability Service Offerings Infrastructure Platform as a Software Software as a Platform- as a Service Service Development as a Service (SaaS) based (IaaS) (PaaS) Service (SDaaS) Services GIS Shared e-Infrastructure Governance mechanisms Data Centre + to ensure Computing + Service Delivery Portal PAN adoption Gateway (SSDG)Mobile StorageGateway UID 6
  7. 7. SMEs/niche players in solution implementation• Depts can involve SMEs/niche players/domain specialists in implementation – May have larger stake in project success – Necessary experience in specific domains in smaller towns – Ordinarily, may find entry barriers stringent• Examples of such engagements could be at the level of implementation in local bodies -- Municipalities and Village level institutions 719 Oct 2010
  8. 8. Evolution of Platforms• Leverage existing service providers• Leverage existing e-infrastructure components– Data Centres, Servers, Storage – Move from virtualisation to a full – fledged private cloud controlled by Govt• IT Depts to proactively offer Platform services to other Ministries / Depts – Establishment of “National Information Utilities” • Shared ownership between public and private sector • Combine private sector flexibility with Govt control • Entities working on sustainable models within the Govt’s trusted space 818 May 2011
  9. 9. Thanks krishna@negp.gov.in krishdharma@gmail.com 918 May 2011
  10. 10. State e-Infrastructure Call Centre UID Payment Gateway State Data Centre ..CSC State PortalCSC InternetCSC SSDG e-Forms SWAN State Districts Registration Revenue Blocks Transport Municipalities SHQ Taluks Collector’s Office Govt. Departments at various levels Tehsil / Taluks
  11. 11. Process Management as a Service (PMaaS)• Provides user Dept the ability to outsource routine business processes and have them executed by the Information Utility in accordance with SLAs• Processes may involve – capture of routine / periodic data from citizens / businesses – supporting queries on status of requests / applications / returns – implementation of standard workflows for decision- making by the Dept 1119 Oct 2010
  12. 12. Government IT Organisational Evolution Source : Gartner 1219 Oct 2010