SNEF CEO and Business Leaders Seminar The Art of Productivity Leadership Seminar - 29 May 2014

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SNEF CEO and Business Leaders Seminar The Art of Productivity Leadership Seminar - 29 May 2014

  1. 1. SNEF Business Leaders Seminar THE ART OF PRODUCTIVITY LEADERSHIP World’s Best Practices in Rapid Productivity Growth Prof Sattar Bawany CEO, Centre for Executive Education (CEE) Master Executive Coach, EDA Asia Pacific Strategic Advisor & Master Facilitator, IPMA Asia Pacific © 2014 Copyright, Centre for Executive Education Pte Ltd (CEE Global) www.cee-global.com (SNEF is an Affiliate Partner of CEE Global)
  2. 2. Every morning in Asia, a tiger wakes up. It knows it must outrun the slowest deer or it will starve to death. Every morning in Asia, a deer wakes up. It knows it must run faster than the fastest tiger or it will be killed. It doesn’t matter whether you are a tiger or a deer: when the sun comes up, you’d better be running….. Are You A Tiger Or Deer? SNEF Business Leaders Seminar - The Art of Productivity Leadership© 2014 Copyright, Centre for Executive Education 2
  3. 3. TheHow Well Do You Know Yourself © 2014 Copyright, Centre for Executive Education 3SNEF Business Leaders Seminar - The Art of Productivity Leadership
  4. 4. The S C O P E HARE HALLENGE PEN MINDED LAN CHANGES NJOY OURSELVES S.C.O.P.E. Approach 4© 2014 Copyright, Centre for Executive Education 4SNEF Business Leaders Seminar - The Art of Productivity Leadership
  5. 5.  Prof Sattar Bawany is the CEO of Centre for Executive Education, & Master Executive Coach with EDA Asia Pacific  Over 25 years’ international business management in executive coaching, facilitation, HR & OD consulting; leadership development and training  Adjunct Professor with PGSM teaching international business strategies and human resource courses  Assumed previous senior leadership roles with DBM Asia Pacific, Mercer Human Resource Consulting, The Hay Group and Forum Corporation  CEE is the Master Licensee for the ‘Scores on the Board™’ Productivity & Engagement System developed by Bill Lang/The Human Performance Company About Your Workshop Facilitator 5© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  6. 6. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Core Best Practices and Some Tools • Proven Framework for Sustaining Productivity • Questions 6© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  7. 7. Some Definitions • What is productivity? “Being productive means creating maximum value out of limited resources with by: - same value from fewer resources - more value from same resources Singapore businesses cannot expect to save costs by employing more lower cost workers. We must utilise resource efficiently, develop new markets and innovate” Lee Hsien Loong, Singapore’s Prime Minister 28th July 2010 SNEF 30th Anniversary Summit 7© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  8. 8. Some Definitions • What is innovation? “…Spotting unmet needs, designing products and services to meet them, acting fast to exploit first mover advantages, innovation also means coming up with novel business models, new uses for a product, unusual ways of selling a service… Innovation is primarily a function of talent and culture…Providing employees with space for their creativity, to draw their raw ideas into commercially profitable schemes..” SNEF Business Leaders Seminar - The Art of Productivity Leadership© 2014 Copyright, Centre for Executive Education 8 Lee Hsien Loong, Singapore’s Prime Minister 28th July 2010 SNEF 30th Anniversary Summit
  9. 9. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Proven Framework for Sustaining Productivity • Questions 9© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  10. 10. Rapid versus Incremental Productivity Growth • Incremental is the every day, basis point by basis point, improvement in cost inputs operational efficiency, customer preference, profitability measures… Single digit p.a. • Many off the shelf solutions available: 6 Sigma, Lean – Kaizen, Business Process Reengineering (BPR) Initiatives • Rapid in breakout growth, double digit improvement 10© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  11. 11. Some Rapid Examples 11© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  12. 12. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance • Questions 12© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  13. 13. Knowing Customers Better Than Themselves • Customers are Humans • Feelings and urges drive much behaviour • Difficult to say what we want/Easy to say what we don’t want.. Understand Their Horror Stories • “Living a Day in their Life, Week, Month” generates true insights 13© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  14. 14. LA Times Article on Honda 14© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  15. 15. Tokyo’s famous crowded trains and Sony Walkman 15© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  16. 16. No Mirrors, Men, Makeup and Models 16© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  17. 17. Creating Blue Ocean – Key Principles 17 Buyer utility Is there exceptional buyer utility in your business idea? Adoption What are the adoption hurdles in actualizing your business idea? Are you addressing them up front? Price Is your price easily accessible to the mass of buyers? Cost Can you attain your cost target to profit at your strategic price? YES YES YES YES No  Rethink No  Rethink No  Rethink No  Rethink © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  18. 18. Group Exercise 1 - Blue Ocean Idea Index 18 Identify a Product/Service idea that you have in mind and review against the factors below and appoint a Spokesperson to present on Flipchart: A* B* C* Utility Is there exceptional utility? Are there compelling reasons to buy your offering? Price Is your price easily accessible to the mass of buyers? Cost Does your cost structure meet the target cost? Adoption Have you addressed adoption hurdles up front? * A refer to your Company and B & C are your leading competitors Duration: 15 Minutes © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  19. 19. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance • Proven Framework for Sustaining Productivity • Questions 19© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  20. 20. Uncovering Competitors Blink Spots • What industry are you in? • Who are current competitors? • What do their strategies and culture blind them to? • What did they miss from other industries? • Customer Solutions versus Components of a solution 20© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  21. 21. 21 The Four Actions Framework Source: Kim and Mauborgne. Blue Ocean Strategy. Harvard Business School Press. 2005 © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  22. 22. Video on 1st Business Principle: “Start With Why” • How great leaders inspire action - Simon Sinek has a simple but powerful model for inspirational leadership all starting with a golden circle and the question "Why?” • In 2009, Simon Sinek released the book "Start With Why" -- a synopsis of the theory he has begun using to teach others how to become effective leaders and inspire change 22 “If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” - Simon Sinek References: http://www.startwithwhy.com/ http://www.youtube.com/watch?v=qp0HIF3SfI4 http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.html © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  23. 23. Group Exercise 2 – Developing the “WHY” of your Idea 23 • Using Simon Sinek’s powerful model of the 3 Golden Circles (WHAT – HOW – WHY), developed a compelling value proposition for the new innovative idea of product or services that your Group have discussed earlier during Exercise 1 • Articulate clearly the golden circles: WHAT – HOW – WHY (middle of the circle) of the said new innovative idea of product or services • Appoint a Spokesperson to present on a Flipchart • Duration: 10 Minutes © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  24. 24. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance • Proven Framework for Sustaining Productivity • Questions 24© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  25. 25. Unleashing Employee Minds and Hearts • What does productivity mean to your employees? • Why do employees think/feel the way they do? (life experiences, especially very emotional ones) • How do employees learn skills versus knowledge? • How can leaders create the culture to “unleash hearts and minds”? 25 “If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” - Simon Sinek © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  26. 26. Engagement Loyalty Profit Stay Say Strive Stay Say Pay 26© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  27. 27. Opportunity Voice Involvement Listened to Well being Good ideas Valued 27© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  28. 28. Southwest Background • largest airline in the world by number of passengers carried • the third-largest passenger fleet of aircraft among all of the world’s commercial airlines • one of the world’s most profitable airlines, posting a profit for the 37th consecutive year in January 2010 • business model involves flying multiple short, quick trips into the secondary (more efficient and less costly) airports of major markets, one aircraft type, the Boeing 737 • adopted the first profit-sharing plan in the U.S. airline industry in 1971 • employees own about 10% of the company stock • the airline is about 87% unionized • in order to maintain good working relationships and prevent finger pointing between departments, Southwest employees have shared goals and each job involves aiding others whenever necessary 28© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  29. 29. 29© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  30. 30. Southwest Philosopy 1. Employees are #1 2. Think small to grow big 3. Manage in good times for the bad times 4. Irreverence is OK 5. OK to be yourself 6. Have fun at work 7. Take competition seriously, but not yourself 8. Difficult to change a person’s attitude, so hire for attitude and train for skill 9. Think of company as a service organisation that happens to be in the airline business 10. Do whatever it takes 11. Always practice the Golden Rule 30© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  31. 31. Video: Southwest Airlines 31© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  32. 32. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance • Proven Framework for Sustaining Productivity • Questions 32© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  33. 33. 33 Leading and Engaging Your Workforce • Profitability • ROI • Cost Optimisation • Employee Satisfaction • Employee Loyalty • Company Policies • Rewards and Flexibility • Culture, Espirit De Corps • EQ/EI Competencies • Managerial Skills • Leadership Styles Organisational Results Employee Engagement Organisational Climate Leadership Effectiveness Customer Loyalty • Customer Satisfaction • Service Value/ Relationship © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership Sattar Bawany, “Making Results-based Leadership Work in Singapore” Singapore Business Review, http://sbr.com.sg/hr- education/commentary/making-results-based-leadership-work-in-singapore, 12 February 2013
  34. 34. Transforming Your Leadership Style and Performance • What leadership styles underpin Rapid Productivity Growth? - Seeing things differently, leave behind old mind-sets that limit what is possible - From “Business-as Usual” to “Living the Future Now” - Requires A New Shared Vision - Harness energy from insight, inspiration and intentionality 34© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  35. 35. Neuroscience has discovered that our brain’s design makes it sociable, inexorably drawn into an intimate brain- to-brain linkup whenever we engage with another person. That neural bridge lets us impact the brain—and so the body—of everyone we interact with, just as they do us. Even our most routine encounters act as regulators in the brain, priming emotions in us, some desirable, others not. 35 Emotional & Social Intelligence © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  36. 36. Agenda • Some Definitions • Incremental versus Rapid Profitable Growth • 4 Practices and Some Tools • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance • Proven Framework for Sustaining Productivity • Questions 36© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  37. 37. Simple Systems Work 37© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  38. 38. Scores-on-the-Board (SOTB) 41© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  39. 39. Leader Transformation In The Job - Engagement up 44% - Absenteeism down 60% - Attrition down 60% - Costs down 25% - Customer Satis. up 15% - Sales up 30% - Profits up 50% 42© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  40. 40. Awards Best Large Contact Centre in the World Gold Medal Innovation in People Development UK Clydesdale & Yorkshire Bank 43 Refer to Handout for Case Study © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  41. 41. Scores on the Board – the book http://www.scoresontheboard.com/ 44 Resource © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  42. 42. Larry Bossidy Former CEO of Honeywell Co-Author, ‘Execution: The Art of Getting Things Done’ “To put it simply and starkly; if you don’t get the people process right, you will NEVER fulfill the potential of your business.” Conclusion 45© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  43. 43. If you do tomorrow what you did yesterday Your Future is History…………… If you do tomorrow what we’ve covered today Your Future is Historic!!! Final Thoughts……. 46© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  44. 44. About Great Leaders……. http://www.youtube.com/watch?v=03o1JZ7c7gI 47© 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership
  45. 45. Prof Sattar Bawany CEO, Centre for Executive Education (CEE) C-Suite Master Executive Coach, EDA Asia Pacific Email: sattar.bawany@cee-global.com Articles: http://www.cee-global.com/6/publication Slideshare: www.slideshare.net/cee-global LinkedIn: www.linkedin.com/in/ceeglobal Facebook: www.facebook.com/ceeglobal Twitter: www.twitter.com/cee_global Social Networking Contacts © 2014 Copyright, Centre for Executive Education SNEF Business Leaders Seminar - The Art of Productivity Leadership 48
  46. 46. © 2014 Copyright, Centre for Executive Education (CEE Global) www.cee-global.com Dear Participants As your Facilitator, it is a great pleasure to welcome you to the "The Art of Productivity Leadership" which is being delivered as part of the SNEF Business Leaders Seminar. Governments around the world are committed to raising productivity to improve economic performance. As the research of the McKinsey Global Institute (MGI) has demonstrated repeatedly over the past decade, productivity at the sector level is driven by the degree to which companies are exposed to competition. Hence, the argument goes, governments should remove barriers to competition, such as excessive regulation, if higher productivity is the goal. Future growth in Singapore lies in increasing productivity in every sector and innovation in serving export markets. But what exactly is productivity within the context of an organisation? What is innovation? Can these concepts be measured, what processes and skills are needed to become world class in productivity and innovation management? What can we learn from global players like Apple, Google, South West Airlines and others? Do CEOs and managers also have a part to play? Research has shown that good management practices increases productivity. Three management techniques have long been thought to improve a company's performance: lean manufacturing, which minimizes waste; talent management, which attracts and retains high-caliber people; and performance management, which rewards employees who meet set goals. Module 1 of this seminar will focus on the last two approaches. The Path to Rapid Productivity Growth is available to leaders adopting such best practices as: • Knowing Customers Better Than Themselves • Uncovering Competitors Blind Spots • Unleashing Employee Minds and Hearts • Transforming Your Leadership Style and Performance This seminar will include theory, hand-outs of practical example deliverables for reference and to assist in learning, exercises that would reinforce key concepts and learning. During the workshop, each team explores leadership concepts through practical exercises and case studies. As part of the Pre-Seminar Preparation, participants will be required to present and discuss and idea for a product or service to accelerate the growth of your organization. Please also review the attached Readings related to the theme on Productivity and Leadership Effectiveness & Employee Engagement. Finally, it is our hope that the workshop will be a rewarding and useful experience for you, and application to your work back at your respective organisation. Thank you and look forward to meeting you soon. Your Facilitator Prof Sattar Bawany CEO, Centre for Executive Education Master Executive Coach, EDA Asia Pacific Email: sattar.bawany@cee-global.com Website: www.ipma.com.sg Facebook: www.facebook.com/ceeglobal LinkedIn: www.linkedin.com/in/bawany

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