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In today's changing world, billers must provide billing and payment options across multiple channels - mobile, electronic, paper, phone, customer service - to ensure they meet the needs of their customer base.
These multiple channels create challenges when managing billing and payment processing, integrating disparate technologies across channels, keeping track of reporting, and, most important, ensuring a consistent customer experience.
Presented at #IFOFusion2014, this discussion outlines best practices and strategies for integrating billing and payments from disparate channels into a seamless customer experience.
Key topics include:
● Best practices to manage payment processing across channels (mobile, electronic, and paper).
● Managing disparate technologies, reporting, and the customer experience across payment channels.
● Creating an integrated view of payment channels to better support your customers.
Director of Payment Solutions, CDS Global, Des Moines, Iowa. Twitter: @SchiefferTim
Dave Fields, AAP, CTP
Product Manager, Payment Solutions, CDS Global, Red Oak, Iowa. Twitter: @DaveFields10