Strategies & Benefits of
Integrating Billing and Payment Channels
Tim Schieffer, Director of Product Management – Payment ...
economic
environment
employment
price &
competitionstate/local
regulation
data
security
BusinessNeeds
TechnologyNeeds
Marketplace/ConsumerNeeds
Biller Challenges
3
#IFOFusion2014
Biller Challenges
Biller Challenges
4#IFOFusion2014
Biller Challenges
5#IFOFusion2014
BusinessNeeds
TechnologyNeeds
Marketplace/ConsumerNeeds
Biller Challenges
6
#IFOFusion2014
• Managing the customer experience
• Best practices in managing multiple payment processes
– Traditional paper-based
– Ele...
• Information across different methods is consistent and shared
across all systems
• Customer controls their bill-viewing ...
Truly Integrated
Billing Solution
#IFOFusion2014
Billing file
PRESENTMENT Integrated
Solution Provider
Truly Integrated
Billing Solution
#IFOFusion2014
Billing file Remittance file
Integrated
Solution Provider
Truly Integrated
Billing Solution
FUNDS
PAYMENTS
PRESENTMENT
#IF...
Billing file Remittance file
Truly Integrated
Billing Solution
FUNDS
PAYMENTS
Integrated
Solution Provider
PRESENTMENT Int...
BusinessNeeds
TechnologyNeeds
Marketplace/ConsumerNeeds
Truly Integrated Billing Solution
13#IFOFusion2014
Next Steps
• Evaluate and understand the needs and motivators of
your customers
• Align integrated solution strategy with ...
Q&A Session
15#IFOFusion2014
Dave Fields
Product Manager of Payment Solutions
CDS Global, Inc.
Dfields@cds-global.com
@DaveFields10
Tim Schieffer
Direc...
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Integrated Billing & Payments Channels Strategies and Benefits at Fusion 2014 ( #IFOFusion2014 )

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In today's changing world, billers must provide billing and payment options across multiple channels - mobile, electronic, paper, phone, customer service - to ensure they meet the needs of their customer base.

These multiple channels create challenges when managing billing and payment processing, integrating disparate technologies across channels, keeping track of reporting, and, most important, ensuring a consistent customer experience.

Presented at #IFOFusion2014, this discussion outlines best practices and strategies for integrating billing and payments from disparate channels into a seamless customer experience.

Key topics include:

● Best practices to manage payment processing across channels (mobile, electronic, and paper).

● Managing disparate technologies, reporting, and the customer experience across payment channels.

● Creating an integrated view of payment channels to better support your customers.

Speakers:
Tim Schieffer
Director of Payment Solutions, CDS Global, Des Moines, Iowa. Twitter: @SchiefferTim

Dave Fields, AAP, CTP
Product Manager, Payment Solutions, CDS Global, Red Oak, Iowa. Twitter: @DaveFields10

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Integrated Billing & Payments Channels Strategies and Benefits at Fusion 2014 ( #IFOFusion2014 )

  1. 1. Strategies & Benefits of Integrating Billing and Payment Channels Tim Schieffer, Director of Product Management – Payment Solutions @SchiefferTim Dave Fields, Product Manager – Payment Solutions @DaveFields10 1 #IFOFusion2014
  2. 2. economic environment employment price & competitionstate/local regulation data security
  3. 3. BusinessNeeds TechnologyNeeds Marketplace/ConsumerNeeds Biller Challenges 3 #IFOFusion2014
  4. 4. Biller Challenges Biller Challenges 4#IFOFusion2014
  5. 5. Biller Challenges 5#IFOFusion2014
  6. 6. BusinessNeeds TechnologyNeeds Marketplace/ConsumerNeeds Biller Challenges 6 #IFOFusion2014
  7. 7. • Managing the customer experience • Best practices in managing multiple payment processes – Traditional paper-based – Electronic-based – Mobile-based • Pain points to avoid • Reporting considerations Integrating Billing and Payment Channels 7#IFOFusion2014
  8. 8. • Information across different methods is consistent and shared across all systems • Customer controls their bill-viewing and payment experience Truly Integrated Billing Solution Billing delivered to the end customer via the presentation method they want AND the ability to pay bills via the payment method they want! 8#IFOFusion2014
  9. 9. Truly Integrated Billing Solution #IFOFusion2014
  10. 10. Billing file PRESENTMENT Integrated Solution Provider Truly Integrated Billing Solution #IFOFusion2014
  11. 11. Billing file Remittance file Integrated Solution Provider Truly Integrated Billing Solution FUNDS PAYMENTS PRESENTMENT #IFOFusion2014
  12. 12. Billing file Remittance file Truly Integrated Billing Solution FUNDS PAYMENTS Integrated Solution Provider PRESENTMENT Integrated Solution Provider #IFOFusion2014
  13. 13. BusinessNeeds TechnologyNeeds Marketplace/ConsumerNeeds Truly Integrated Billing Solution 13#IFOFusion2014
  14. 14. Next Steps • Evaluate and understand the needs and motivators of your customers • Align integrated solution strategy with customer needs – How would you integrate? – What are the impacts on the business and end customers? • Evaluate all options – Size and scope of the overall effort • Complete business case/plan and outline key measurable items 14#IFOFusion2014
  15. 15. Q&A Session 15#IFOFusion2014
  16. 16. Dave Fields Product Manager of Payment Solutions CDS Global, Inc. Dfields@cds-global.com @DaveFields10 Tim Schieffer Director of Product Management Payment Solutions CDS Global, Inc. tschieffer@cds-global.com @SchiefferTim 16#IFOFusion2014

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