Implementation of a Live Video Training Solution for Doctors
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The CustomerUNAS (the acronym stands for the translation of “The National Union ofDentists’ Associations”) Executive Board wanted to implement amodern online training platform that would allow live videocommunication between a group of experts and dentists throughoutthe country to discuss best treatment approaches. UNAS selectedData Center Solutions as a consultancy and implementationprovider.Data Center Solutions is a company with over 6 years of experience in business critical projects, web basedapplications and security services. We are focused on offering e-Learning and webinar applications as SaaS(Software as a service) to our customers.Our professional Services team ensures not only an excellent service quality and availability, but alsopersonalization of our platform according to customer brand and specific needs. Bringing together thesoftware development and business skills of four seasoned professionals resulted in a solid foundation for afocused and dynamic enterprise.
The Challenge The implementation of a video communication platform for the training for dentists raised a set of challenges Video/Audio Communication Scheduling and collaboration Performance and optimization Synchronized Video/audio Custom collaboration module Availability to dentists without 1 communication and Images, 2 to allow the communication of 3 expensive hardware or special Powerpoint presentations images, documents and software installations display medical descriptions The complexity of the communication A very particular requirement for the To ensure a high availability of the methods raised specific challenges in training platform, the solutions needed platform, the solution shouldn’t require interface design and hardware to provide a custom collaboration special software installations or resource consumption. The video module to allow the communication of expensive hardware, and should be communication platform needed to images, documents and medical easy to use by average computer offer synchronized video/audio descriptions between the dentists and users. These requirements raised communication between the experts the group of experts before the actual special challenges as the majority of and the group of dentists, Image and video trainings. As a result, a special video communication tools require Powerpoint display for the collaboration engine needed to be generous processing power and argumentation of treatment options created and integrated with the video special software. and chat options. communication platform.www.datacentersolutions.ro
The SolutionProject phase I After identifying the project requirements and the challenges, Data Center Solutions decided the implementation of an open source online video communication tool (OpenMeetings) integrated with a custom collaboration module. The implementation consisted in several phases: Gathering of requirements and elaboration of the project specification During the early stages of the project, Data Center Solutions gathered the project requirements from the UNAS 1 Executive Board and created the project specification. A special attention was placed to the collaboration workflow and to select the most suitable video communication platform. After testing several video communication platforms, Data Center Solutions decided to implement a custom solution starting from the open source OpenMeetings.www.datacentersolutions.ro
The SolutionProject phase II Open Meetings customization OpenMeetings is a free browser-based software that allows you to set up instantly a conference in the Web. 2 You can use your microphone or webcam, share documents on a white board, share your screen or record meetings. While on paper it looked exactly like the needed solution, the actual implementation needed a great deal of customization: • Interface optimization to streamline the usage, specific to the workflow requirements • Integration with the look & feel of UNAS brands • Translation of the interface elements into Romanian • Various image compression optimizations to decrease connectivity requirements while keeping a high quality video transmission • Implementation of custom user roles to match the capabilities required by the training process.www.datacentersolutions.ro
The SolutionProject phase III & IV Custom collaboration engine One of the most interesting aspects of the implementation was the creation of the custom collaboration 3 module. Data Center Solutions created from scratch a solution that allowed: • New accounts creation with approval mechanisms • Creation of new video communication sessions • Submitting a new case for examination that allows asynchronous exchange of medical information, images, documents and presentations between the dentists and the group of experts • Allocation of examination subjects per video training sessions • Allocation of user rights accordingly to the participation at the training sessions. Training and documentation Following the requirements from the UNAS Executive Board, Data Center Solutions also provided extensive 4 usage documentation for the UNAS experts group and several hands-on training sessions.www.datacentersolutions.ro
The ResultsFact … Fact … The UNAS live video training platform was As a result, dentists from remote areas in 1 launched in May 2012 and it was the first 2 Romania can take advantage of hands on platform dedicated to the improvement of collaborative discussions regarding medical services of the Romanian special treatment cases, from the comfort dentists. of their offices without spending money and time traveling to medical conferences. Project management tip: sometimes innovation is hard to accept “I had not only to “sell” the viability of online video training for dentists internally and externally but to prove myself right in estimations. The effort we put in pushing it through tests and full usage was not quite included in any of the quotations but, as with any innovative idea, you really have to babysit your project even if this means a lot of fighting“ says Cristian Dorobantescu - Project Manager.
About Us www.datacentersolutions.ro firstname.lastname@example.org Address: Phoenicia Bussines Center, 5th fl., 11A Turturelelor str., Bucharest 3, Romania We are a company with over 6 years of experience in business critical projects, web based applications and security services. We are focused on offering e-Learning and webinar applications as SaaS(Software as a service) to our customers. Our professional Services team ensures not only an excellent service quality and availability, but also personalization of our platform according to customer brand and specific needs. Bringing together the software development and business skills of four seasoned professionals resulted in a solid foundation for a focused and dynamic enterprise.