Case study: Telemedicine for the HIV/AIDS patients

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Following feedback from patients, ARAS (Romanian Anti-AIDS Association) decided to setup a number of online conferences between HIV/AIDS patients and a group of medical experts. The project aimed to offer patients the opportunity to discuss with other doctors than the ones in their local hospitals.
Data Center Solutions was elected as a consultant and IT service provider in this project.

The ARAS set of 10 conferences took place between 23-rd of February 2012 and the 3-rd of April 2012. Teams of 2 doctors engaged the audience with presentations and were available to respond to online questions during the sessions. Patients remained anonymous during conversations.

They addressed about 800 patients nation-wide, interested in topics such as AIDS and pregnancy, rights and obligations, emotional balance of HIV patient, transmission, testing, treatments, the doctor – HIV patient relation, adherence to treatment, the role of the parents and many more

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Case study: Telemedicine for the HIV/AIDS patients

  1. 1. Telemedicine Adherence to treatment Pacient management Online courses Editorial services KOL management Pacient-doctor communication Pacient registry Social responsability Mobile appsOnline Events ManagementConferences Medical SoftwareCase Studywww.datacentersolutions.ro
  2. 2. The CustomerFollowing feedback from patients, ARAS (Romanian Anti-AIDSAssociation) decided to setup a number of online conferencesbetween HIV/AIDS patients and a group of medical experts. Theproject aimed to offer patients the opportunity to discuss with otherdoctors than the ones in their local hospitals.Data Center Solutions was elected as a consultant and IT serviceprovider in this project.Data Center Solutions is a company with over 6 years of experience in business critical projects, web basedapplications and security services. We are focused on offering e-Learning and webinar applications as SaaS(Software as a service) to our customers.Our professional Services team ensures not only an excellent service quality and availability, but alsopersonalization of our platform according to customer brand and specific needs. Bringing together thesoftware development and business skills of four seasoned professionals resulted in a solid foundation for afocused and dynamic enterprise.
  3. 3. The Challenge The implementation of a video communication platform for live discussions with patientsSet-up and training Video/Audio Communication Availability Conference planning, program Synchronized Video/audio Availability to patients without 1 2 communication, PowerPoint 3 expensive hardware or special presentations, live interaction software installations An intensive training with the team of between doctors and patients 12 doctors was required in order to explain the best practices for an The complexity of the communication To ensure a high availability of the efficient online presentation. The methods raised specific challenges in platform, the solution shouldn’t require training of the doctors who participated interface design and hardware special software installations or to conferences covered attitudes in resource consumption. The video expensive hardware, and should be front of the camera, speaking communication platform needed to easy to use by average computer techniques and how the support offer synchronized video/audio users. These requirements raised presentation should be designed to communication between the experts special challenges as the majority of address patients coming from different and the patients, Image and video communication tools require social statuses, education and PowerPoint display for the generous processing power and geographical location. argumentation of treatment options special software. and chat options. Patients remained anonymous during the conversationwww.datacentersolutions.ro
  4. 4. The SolutionProject phase I After identifying the project requirements and the challenges, Data Center Solutions decided the implementation of an open source online video communication tool (OpenMeetings). The implementation consisted in several phases: Training for doctors, establishing the structure of the conferences During the early stages of the project, Data Center Solutions initiated a kick off meeting with the project team. 1 After establishing the main deadlines and requirements for software implementation, we continued following 2 tracks: software development and doctors training for the online communitaction. The training took place at Romanian HIV Academy, with doctors on various specialties, such as infectionists, psychologists, social workers. They learned how to structure and design an online presentation for patients, how to speak in front of the camera with the support of the presentation, how to dress and gesture during the conference. Training proved to be very useful and lead to restructuring of the initial materials.www.datacentersolutions.ro
  5. 5. The SolutionProject phase II Open Meetings customization OpenMeetings is a free browser-based software that allows you to set up instantly a conference in the Web. 2 You can use your microphone or webcam, share documents on a white board, share your screen or record meetings. For the ARAS project the implementation needed a great deal of customization: • Interface optimization to streamline the usage, specific to the workflow requirements • Translation of the interface elements into Romanian • Various image compression optimizations to decrease connectivity requirements while keeping a high quality video transmission • Enhanced access for the patients to ensure easy access and anonymity.www.datacentersolutions.ro
  6. 6. The SolutionProject phase III & IV Assistance for the conferences Data Center Solutions specialists redesigned all presentations dedicated to patients for better visibility during 3 the live sessions and one of our specialists assisted all medical teams during conferences: • Uploading presentation • Adjusting light, camera and microphone • Supervising servers and internet connections • Allocation of user rights accordingly to the participation at the training sessions • Recording, editing and uploading the videos for public use Reporting and conclusions In order to analyze the project impact, Data Center Solutions issued a complete report on the number of 4 patients that participated to the online conferences, interactivity and access of the online records.www.datacentersolutions.ro
  7. 7. The ResultsFact … Fact … The ARAS set of 10 conferences took They addressed about 800 patients 1 place between 23-rd of February 2012 2 nation-wide, interested in topics such as and the 3-rd of April 2012. Teams of 2 AIDS and pregnancy, rights and doctors engaged the audience with obligations, emotional balance of HIV presentations and were available to patient, transmission, testing, treatments, t respond to online questions during the he doctor – HIV patient sessions. Patients remained anonymous relation, adherence to treatment, the role during conversations. of the parents and many more Project management tip: collaboration between doctors and IT specialists is tough but rewarding “Coming from different world, with different life experiences, doctors and engineers had to rely on each other in order to make this project work. In all fairness it was harder than expected by all of us, but we were all satisfied at the end of the project by the results!”
  8. 8. About Us www.datacentersolutions.ro office@datacentersolutions.ro Address: Phoenicia Bussiness Center, 5th fl., 11A Turturelelor str., Bucharest 3, Romania We are a company with over 6 years of experience in business critical projects, web based applications and security services. We are focused on offering e-Learning and webinar applications as SaaS(Software as a service) to our customers. Our professional Services team ensures not only an excellent service quality and availability, but also personalization of our platform according to customer brand and specific needs. Bringing together the software development and business skills of four seasoned professionals resulted in a solid foundation for a focused and dynamic enterprise.

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