The December 2012

1. Borough of West Chester
Information Technology Training
Session 7 – December 6, 2012
• NEW WIRELESS NETWORK
• B O R O U G H FA C E B O O K PA G E ( P O L I C Y R E V I E W )
• BOROUGH – PUBLIC DROPBOX ACCOUNT
• CHARGING YOUR PHONE DURING POWER
O U TA G E S
• SKYDRIVE
• AV O I D I N G P C V I R U S E S D U R I N G T H E H O L I D AY S
• W I N D O W S 8 D E M O N S T R AT I O N
• E M A I L P R I VA C Y / F I L E O W N E R S H I P
• MY 5 EMAIL SECURITY TIPS
William Mann, Chief Information Officer

2. New Wireless Network in Service
A new “cloud based” wireless network is in service. Connecting your mobile devices has
never been easier.
There are 2 difference SSID’s available.
A SSID is the name of a wireless local area network (WLAN). All wireless devices on
a WLAN must employ the same SSID in order to communicate with each other.
1. “WC-Wireless” is available to all, including guests in the municipal building. The
WAP (wireless access key) for this is 4016106962700.
2. “WC-Staff” will be in service shortly to authorized personnel only. This SSID will
provide access to our LAN (local area network).
http://tinyurl.com/wcboro2012 William Mann, Chief Information Officer

3. The Borough of West Chester – Public Dropbox Account
The Borough of Chester now has a public Dropbox account. This account is available to
anyone who would like access to Borough Council meeting agendas and supporting
documents.
http://tinyurl.com/wcboro2012 William Mann, Chief Information Officer

4. The Borough of West Chester’s official Facebook Page
On October 1 we launched our official
“Borough of West Chester” Facebook
Page.
The mission of our Facebook page is to
increase the Borough’s presence on
the internet and positively interact
with out community and visitors.
www.facebook.com/WestChesterBorough
William Mann, Chief Information Officer

5. The Borough of West Chester’s official Facebook Page
Facebook Policy
Policy of Behavior
• Profanity of any kind shall not be permitted on the webpage.
• Statements and comments of a harassing or threatening nature shall not be permitted on
the webpage.
• Illegal activity of any type shall not be permitted on the webpage.
• Comments singling out individual employees in a negative or unprofessional manner shall
be removed.
• Employees and other parties associated with the Borough of West Chester shall not
engage in self-promotion.
• Unauthorized photos of Borough of West Chester employees are strictly prohibited.
William Mann, Chief Information Officer

6. The Borough of West Chester’s official Facebook Page
Facebook Policy
Policy of Behavior continued
Any statements or comments of the above nature shall be removed immediately upon discovery by any of the
Facebook administrators.
Borough of West Chester employees involved in any activity of this nature shall be disciplined by the Borough
Manager’s office.
Persons who engage in any of the activities described in the “policy of behavior” are subject to being banned from
the Borough of West Chester Facebook page.
Responding to Comments
Employees shall not engage in comments without the prior approval of their department
manager.
Only the original author of a posting shall respond to comments unless another staff member has
been authorized by either the author or the department manager.
William Mann, Chief Information Officer

7. The Borough of West Chester’s official Facebook Page
Facebook Policy
Dealing with Criticism
One of the greatest fears by some professionals in respect to social media is “the fear of criticism”. Public
employees are in the public eye and are supported by the tax payers they serve. Criticism on a professional level
must be accepted and anticipated.
Criticism on public social media websites of local government services is likely from time to time. If the criticism
does not mention individual names of employees and does not violate the “policy of behavior” in Section II the
comments shall not be deleted from the website.
Should a criticism comment or statement violate the “policy of behavior” in section II the comments shall be
removed immediately upon discovery by an administrator and the person making the comment banned from the
webpage. Borough of West Chester – Administrative Policy for the Borough of West Chester
The “Facebook Team” for the Borough of West Chester includes:
Rich Ashenfelder – Department of Recreation – rashenfelder@west-chester.com
Judy Benes – Borough Manager’s Office – jbenes@west-chester.com
Kathy Brooks – Building & Housing – kbrooks@west-chester.com
Meghan Fogarty – Department of Public Works – mfogarty@west-chester.com
Jennifer Glick – Department of Finance – jglick@west-chester.com
Staci King – Police Department – sking@west-chester.com
William Mann – Chief Information Officer – wmann@west-chester.com
Hector Mojica – Parking Services – hmojica@west-chester.com
Kevin Oakes – Department of Wastewater – koakes@west-chester.com
William Mann, Chief Information Officer

8. SkyDrive is Microsoft’s “cloud storage” solution which offers 8 GB of free
storage in the cloud.
I recommend SkyDrive because it easily connects your documents to Microsoft
Office allowing you to work on your files regardless of where you are or what
type of device you happen to be using.
This will become especially true as Windows 8, followed by the upcoming
Office 2013 become widely used.
You can sign up for a free account at www.skydrive.live.com.
William Mann, Chief Information Officer

9. Keeping Your PC & Your Information Safe During the
Holidays

10. Keeping Your PC & Your Information Safe During the
Holidays
William Mann, Chief Information Officer

11. Keeping Your PC & Your Information Safe During the
Holidays
2012 Cyber Monday continues the trend.
William Mann, Chief Information Officer

13. Keeping Your PC & Your Information Safe During the
Holidays
1. When shopping online only provide your confidential information to secure sites
– as identified by starting with “https” or by viewing the padlock icon in the URL.
2. Consider using a credit card for online purchases as compared with a debit card.
Credit cards typically carry limitations of liability (if noted within a reasonable
period of time) compared with debit cards where inappropriate or unauthorized
use may drain your personal checking account. Your credit card may also offer
buyer protection for goods not delivered as compared with your debit card
provider.
3. When shopping online, use a gift card or one-time use card that is limited in its
value to near or at the amount of the purchase.

14. Keeping Your PC & Your Information Safe During the
Holidays
4. Be on the lookout for fake (phishing) expeditions where mock websites are
pretending to be your financial institution and requesting your personal banking
information.
5. When you are using your debit or credit card at the mall or other crowded
businesses, be careful of “shoulder surfers” who may be attempting to view your
PIN as you type it into the reader. Maintain the anti-virus and anti-adware
applications on your personal PC.
6. Be suspicious of on screen advertisements that direct you away from the site and
business that you were intending to purchase from.
William Mann, Chief Information Officer

15. Keeping Your PC & Your Information Safe During the
Holidays
7. When in doubt, call the website contact number listed to help ensure you are
doing business with a reputable company. Be wary of emails that you are not
expecting – even from your friends, colleagues, and family members that contain a
holiday greeting.
8. It is common for fraudsters to use address books of email accounts to resend
messages to those in the address book, and these messages typically carry
malware that is intended to do harm to your computer or glean personal
information.
9. Delete “Chain” emails or greeting card emails which frequently carry malware that
may place files on your computer unbeknownst to you that can damage your
computer or send files or information to thieves.
William Mann, Chief Information Officer

16. Keeping Your PC & Your Information Safe During the
Holidays
10. Do not resend chain emails - even special holiday message emails to your
friends, colleagues, or family members. Do not open attachments from emails that
you are not expecting – even if it says “Ho-Ho-Ho” or another holiday greeting in
the subject line.
11. Do not open attachments from emails that you are not expecting – even if it says
“Ho-Ho-Ho” or another holiday greeting in the subject line.
And finally and the most important of all… please use common sense. If it sounds to
good to be true….. It probably is.
William Mann, Chief Information Officer

17. Windows 8 Demonstration & Discussion
Throughout 2013 you will here allot about the new Windows 8 operating system (OS).
Windows 8 comes in 3
flavors.
• Windows 8 RT
• Windows 8 Pro
• Windows 8
Enterprise*
* The same as Pro with
the exception of
Windows Media Center
William Mann, Chief Information Officer

18. Windows 8 Demonstration & Discussion
Throughout 2013 you will here allot about the new Windows 8 operating system (OS).
Windows 8 will operate
on the following
platforms.
• PC
• Tablets (RT or Pro)
• Smartphones
William Mann, Chief Information Officer

19. Know Your Email Risks and Rights
The recent FBI General Petraeus Probe is a reminder that email we use is owned,
managed and controlled by your employer. Even if you use your personal email on
your organization’s equipment it is subject to search and seizure by your employer.
All of this information can be used to hold you liable and end, even in your
termination.
Email messages while not the only thing that took down the top general in the United
States government it played a very large part.
William Mann, Chief Information Officer

20. 2 Simple Email Rules to Rule Them All
I believe that 2 simple email rules will protect you from email trouble with your
employer.
1. Never ever send any email message to anyone that you would not say “face to
face” to that person.
1. Never ever send any email to anyone that you would not be embarrassed or
ashamed of if someone else read it.
Did you know?
All of the email we send is “discoverable” regardless if it has
been deleted or not. All of our email is archived. Once it is
sent, it is owned by the Borough of West Chester.
William Mann, Chief Information Officer

21. File Ownership
The ongoing Pertraeus Probe should be a wake up call to everyone.
• Any and all files that you create, edit or store on Borough property is owned by the
Borough of West Chester and is subject to discovery.
• Personal email that is created or stored on Borough property is subject to
discovery.
• The destruction or deletion of Borough documents and files is strictly restricted.
• Employees may be disciplined or terminated for information resulting from
discovery.
What is Discovery?
Discovery is the technical process of searching email and files.
Through this process policy & procedure adherence is reviewed.
William Mann, Chief Information Officer

22. My 5 Tips for Email Security
While we are talking about email and before we proceed to the next slide
let’s take a minute to look at this.
William Mann, Chief Information Officer

23. My 5 Tips for Email Security
1. Don’t Write It Down. The first rule of communication is to do it in person if
possible and in written form only if necessary.
2. Keep personal and professional communications separate. Email, Instant
messages, text and photos that are personal need to be exchanged only using
personal accounts & personal hardware.
3. Don’t trust even prominent Cloud providers to protect messages. E-mail services
like Google’s are susceptible to hacking and there are well documented cases of
users having accounts broken into, emails deleted and
unauthorized messages sent.
4. Do not use Facebook as an email or texting service!
5. Remember that your information is only as safe as
the recipient’s email or texting service.
William Mann, Chief Information Officer

24. Do You Remember When Email was a BIG Deal?
William Mann, Chief Information Officer

25. Thank You for Attending.
Our next tech training will be in the Spring.
In the meantime be sure to check out the West Chester Tech Blog.
William Mann, Chief Information Officer