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Interactive Intelligence Inc.<br />Corporate Overview<br />3/18/09<br />
Corporate Overview<br /><ul><li>Company
A History of Innovation
Markets Served
Offerings and Advantages
Our Unique Approach
Financials</li></li></ul><li>Founded 1994<br />Publically Traded: Nasdaq ININ<br />Innovative, first-to-market approach<br...
1st  SIP-based IP contact center suite
1st  all-software IP PBX</li></ul>Headquarters: Indianapolis, Indiana<br />Regional North America HQ offices:<br />Offices...
History of Innovation<br />
More than 100 Awards<br />Best All-In-One Multimedia Contact Center 2008<br />
Global Customers<br />
Markets Served<br />
Markets Served<br />
Markets Served<br />Offering<br /><ul><li>Standards-based IP PBX telephone system
Voice mail, unified messaging, enhanced messaging
100 – 15,000 users
Excellent for large enterprises as well as branch offices</li></ul>Advantages<br /><ul><li>Microsoft integrations
“All software” approach
Delivers contact center and enterprise functionality on a single platform</li></li></ul><li>Markets Served<br />Offering<b...
Inbound multimedia routing
Outbound campaigns
Target 50 - 5,000 agents</li></ul>Advantages<br /><ul><li>Single multi-application platform
Lowest TCO for multimedia environments
Standards-based, open system
Easy migration to VoIP</li></li></ul><li>Markets Served<br />Offering<br /><ul><li>Capture, prioritize, route, escalate an...
Communications-based process automation</li></ul>Advantages<br /><ul><li>Enables companies to accomplish more with fewer r...
Built on proven contact center technologies
Less complex, requiring less customization than legacy business process management suites</li></li></ul><li>Partners and R...
Experience: Strong “Go-to-Market” Partners…<br />
Global Market Coverage<br />
Global Market Coverage<br />
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About Interactive Intelligence

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About Interactive Intelligence

  1. 1. Interactive Intelligence Inc.<br />Corporate Overview<br />3/18/09<br />
  2. 2. Corporate Overview<br /><ul><li>Company
  3. 3. A History of Innovation
  4. 4. Markets Served
  5. 5. Offerings and Advantages
  6. 6. Our Unique Approach
  7. 7. Financials</li></li></ul><li>Founded 1994<br />Publically Traded: Nasdaq ININ<br />Innovative, first-to-market approach<br /><ul><li>1st all-in-one platform for enterprise & contact center telephony
  8. 8. 1st SIP-based IP contact center suite
  9. 9. 1st all-software IP PBX</li></ul>Headquarters: Indianapolis, Indiana<br />Regional North America HQ offices:<br />Offices throughout EMEA, APACand Latin America<br />650+ employees<br />Annual revenues more than $131 million… and growing!<br />Innovation… A Solid Foundation<br />
  10. 10. History of Innovation<br />
  11. 11. More than 100 Awards<br />Best All-In-One Multimedia Contact Center 2008<br />
  12. 12. Global Customers<br />
  13. 13. Markets Served<br />
  14. 14. Markets Served<br />
  15. 15. Markets Served<br />Offering<br /><ul><li>Standards-based IP PBX telephone system
  16. 16. Voice mail, unified messaging, enhanced messaging
  17. 17. 100 – 15,000 users
  18. 18. Excellent for large enterprises as well as branch offices</li></ul>Advantages<br /><ul><li>Microsoft integrations
  19. 19. “All software” approach
  20. 20. Delivers contact center and enterprise functionality on a single platform</li></li></ul><li>Markets Served<br />Offering<br /><ul><li>Software-based IP contact center suite
  21. 21. Inbound multimedia routing
  22. 22. Outbound campaigns
  23. 23. Target 50 - 5,000 agents</li></ul>Advantages<br /><ul><li>Single multi-application platform
  24. 24. Lowest TCO for multimedia environments
  25. 25. Standards-based, open system
  26. 26. Easy migration to VoIP</li></li></ul><li>Markets Served<br />Offering<br /><ul><li>Capture, prioritize, route, escalate and track each step of a process flow
  27. 27. Communications-based process automation</li></ul>Advantages<br /><ul><li>Enables companies to accomplish more with fewer required resources
  28. 28. Built on proven contact center technologies
  29. 29. Less complex, requiring less customization than legacy business process management suites</li></li></ul><li>Partners and Resellers<br />
  30. 30. Experience: Strong “Go-to-Market” Partners…<br />
  31. 31. Global Market Coverage<br />
  32. 32. Global Market Coverage<br />
  33. 33. Worldwide Partner Channel<br /><ul><li>Over 300 resellers providing sales, service and implementation support</li></ul>Worldwide Services<br /><ul><li>Professional Services offeringpackaged solutions & integration
  34. 34. Education for training and certification
  35. 35. Support Services providing dedicated,full-time team of support engineers
  36. 36. Managed Services for systemmanagement and pro-active remotemonitoring</li></ul>Strategic Consulting<br /><ul><li>Business process optimization,ROI models</li></ul>Total Service<br />
  37. 37. Our Differentiators<br />
  38. 38. Architecture: Multi-point<br />
  39. 39. Architecture: All-in-One<br />
  40. 40. A Comprehensive, All-in-One Platform<br />
  41. 41. Reliability and Disaster Recovery<br />
  42. 42. PBX<br />ACD<br />IVR<br />Messaging<br />Dialer<br />Recorder<br />WFM<br />Fax<br />Hardware-centric, Multi-box Approach<br />
  43. 43. A Comprehensive, All-in-One Platform<br />BPA <br />WFM<br />Call/Screen Recording<br />Outbound Dialing<br />Messaging (VM, Fax, UM…)<br />Self Service (IVR, Speech, Web…)<br />Contact Center (ACD, Skills, Presence…)<br />Enterprise IP-PBX<br />
  44. 44. With the Ability to Integrate<br />
  45. 45. How We’re Different…<br />
  46. 46. Evaluation by Leading Analyst Firm<br />Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Feb. 22, 2010<br />The Gartner Magic Quadrant is copyrighted 2010 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.<br />
  47. 47. What the Gartner Report Says About Interactive Intelligence…<br />“Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
  48. 48. What the Gartner Report Says About Interactive Intelligence…<br />“The company has expanded the scalability, security and manageability of its solutions, enabling it to sell successfully into large enterprise contact center environments. It has also added an Interaction SIP Station to lower handset costs and simplify deployments.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
  49. 49. What the Gartner Report Says About Interactive Intelligence…<br />“The company has increased its direct sales and support organization, as well as its presence with major system integrators, to help address the needs of large and multinational customers.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
  50. 50. What the Gartner Report Says About Interactive Intelligence…<br />“Customer Interaction Center's efficient use of server resources and consistent administrative and management tools across applications makes the system particularly appealing to IT decision makers.” <br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
  51. 51. Financials<br />
  52. 52. Financial Performance<br />Annual Comparisons<br />Product and Services Revenue<br />$ in Millions<br />Over $65 million in cash and investments after 2009 withno outstanding debt.<br />+8%<br />+10%<br />$131.4<br />+32%<br />$121.4<br />$109.9<br />+32%<br />57% from current customers<br />+14%<br />$83.2<br />$62.9<br />$55.1<br />17.6% of total revenue put back into R&D<br />
  53. 53. Total $ Orders by Region<br />Worldwide Order Split<br />2008<br />2009<br />2009 orders – up 5%<br />
  54. 54. Summary <br /><ul><li>Market innovator in the areas of
  55. 55. Enterprise IP Telephony
  56. 56. Contact Center Automation
  57. 57. Business Process Management
  58. 58. Business communications software company … profitable and growing!
  59. 59. Strong Partner and channel relationships
  60. 60. Impressive customer base
  61. 61. Clear product differentiation
  62. 62. Comprehensive, all-in-one platform
  63. 63. Highly scalable (5,000 agents per server)
  64. 64. Standards-based leader
  65. 65. Software-only solution… significant cost savings
  66. 66. Application-rich solution</li></li></ul><li>www.inin.com<br />Interactive Intelligence Inc.<br />Deliberately Innovative<br />

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