The document contains frequently asked questions about correcting dispatch errors in a load management system. It provides steps to delete a wrong dispatch and assign the correct driver, split a load after dispatch, delete or change the carrier for a sold load, modify invoice details after printing, import fuel data from Transnet, unpost a trip, and modify a trip after the driver was paid. The responses provide screenshots and detailed instructions for navigating the system and completing each correction.

1. Frequently Asked Question
1. How to correct wrong dispatch given to Truck/Trailer /Driver?
2. Load is wrong dispatched but not showing in middle pane on dispatch
board.
3. Dispatch is given how to split the load after?
4. When load is sold to other carrier:
a. How to delete a carrier ?
b. How to change a carrier?
5. How to modify currency/amount/customer after printing the invoice?
6. How to download fuel from Transnet ?
7. How to Unpost a trip?
8. Driver is paid against the trip but still have to modify the trip. How to do that.

2. How to correct wrong dispatch given to Truck/Trailer /Driver?
Go to dispatch board
highlight the load
click on delete dispatch
Now the dispatch is removed and load will come to upper pane
Now select the correct Truck/Trailer/driver

3. 1. Highlight the Load
2. Click on delete

4. After deleting load will appear here
Now previous dispatch is removed
Give dispatch again

5. Load is wrong dispatched but not showing in middle pane on dispatch
board.
Go to dispatch board
Click on camera
Scroll down
You will able to see the load

6. Click here

7. Dispatch is given how to split the load after?
Go to dispatch board
highlight the load
click on delete dispatch
Now the dispatch is removed and load will come to upper pane
Highlight the load
Click on modify
Click on split

8. 1. Highlight the Load
2. Click on delete

9. After deleting load will appear here
1. Now highlight the load & click on modify

10. 2.Split Route will be highlighted click here
1.Now click on Split

11. 3. Click on save
1. Enter charges here 2. Click on drop down

12. When load is sold to other carrier:
a. How to delete a carrier ?
a. Go to Dispatch Board
Highlight the load
Click on modify
Remove check mark from
Sold to other carrier
Click on Save

13. 1. Highlight the load 2. Click on Modify

14. Remove check mark

15. b. How to change a carrier?
Go to Dispatch Board
Highlight the load
Click on modify
Go to Carrier
Select another carrier
Click on Save

16. 1. Highlight the load 2. Click on Modify

17. Remove check mark

19. Click on save
Select a new Carrier

20. How to modify currency/amount/customer after printing the invoice?
Day to day entry
Go to Invoice customer
Highlight the invoice
Click on Edit order
Do correction and save it
Go to invoice customer
Print the invoice again

21. 1. Click on day to day entry
2. Click on invoice customer

22. 1. Highlight the invoice
2. Click on edit order

23. 1. Do changes
2. Click on save

24. How to download fuel from Transnet ?
Download from Transnet Reading file into Dispatch program
Site
Go to dispatch program
Transnet login online
Day to day entry
Click on data download (left
side on top 3RD option)with Trip expenses
your company name written
Click on new
Save file (suggested Create
a folder for fuel and save file Import fuel from option select the
into it.) fuel company Transnet
Click on browse and select the fuel
file where you have saved
Click on read
Click on save

25. Enter Transnet login
Information

26. Click on data
download

27. 1.Select blank here
2. Select starting date
3. Select end date
Click on Download

28. Click on Save

29. 1.Select the folder where
you want to save the file
2. Click on Save

30. 1. Go to Dispatch program
2. Click on day to day entry
3. Trip expenses

31. Click on new
Click on New

32. 1. Select the vendor 2. Select fuel company
3.Click on browse
Reading file into Dispatch program

33. 1.Select the file
2. Click on open

34. 1.Click on Read
2. Click on save

35. How to Unpost a trip?
Click Day To Day Entry
Click state-wise distance & fuel IFTA
Select the truck
Select the date
Click on go
Select the trip
Click on unpost trip

36. Click here

37. Highlight the trip Click on Unpost trip

38. Click on yes to confirm delete

39. Driver is paid against the trip but still have to modify the trip.
How to do that.
Go to payable module
Click on payment to vendors
Select the vendor
Delete the payment
Go back to dispatch module
Day to day entry
State-wise distance & fuel-IFTA
Select truck
Select trip
Unpost trip

40. In Payable Module
1. Click on Day to day entry
2. Select payment to vendors

41. 1.Highlight the payment
2. Click on delete
3. Go back to dispatch module

42. Click here
1. Click on Day to day entry
2. Select State-wise Distance & Fuel - IFTA

43. Highlight the trip Click on Unpost trip

44. Click on yes to confirm delete