Osco nv1pt5

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Osco nv1pt5

  1. 1. OSCON 2010 - July 21, 2010 Open Government - San Francisco Dave Geller Business Analyst - Emerging Technologies Department of Technology City and County of San Francisco
  2. 2. Agenda <ul><li>Origins
  3. 3. Open Source
  4. 4. Open Government
  5. 5. Future Innovation </li></ul>
  6. 6. Origins <ul><li>311 - CRM </li><ul><li>Public Launch March 29, 2007
  7. 7. Maturity Reached by May 2008 </li><ul><li>311 service requests taken for 17 departments
  8. 8. Innovation in other areas began to be explored
  9. 9. Consultant retirement </li></ul></ul></ul>
  10. 10. Open Source - Lab <ul><li>6 servers </li><ul><li>64 bit dual-quad processors, 32GB RAM, 250GB
  11. 11. 2 Windows, 4 Linux </li></ul><li>Parallels Virtuozzo </li><ul><li>Density and price </li></ul><li>LAMP Stack </li><ul><li>RHEL 5.2
  12. 12. Apache 2.2.3
  13. 13. MySQL 5.0.45
  14. 14. PHP 5.2.6 </li></ul></ul>
  15. 15. MediaWiki
  16. 16. SugarCRM
  17. 17. Pligg
  18. 18. WordPress
  19. 19. Open Source - Apps
  20. 20. Lessons Learned <ul><li>Metrics
  21. 21. Hand-offs </li></ul>
  22. 22. Open Government
  23. 23. DataSF
  24. 24. App Showcase
  25. 25. Open Source Software Policy
  26. 26. Open Government - Initiatives <ul><li>Twitter to 311 </li></ul><ul><li>Open311 </li></ul>
  27. 27. Lessons Learned <ul><li>Executive Sponsorship
  28. 28. Metrics
  29. 29. Hand-offs </li></ul><ul><li>Contracts </li></ul>
  30. 30. Future Innovation <ul><li>SFAppStore </li><ul><li>Standing Cloud
  31. 31. One click installs </li></ul><li>SugarCRM – GSA HR </li><ul><li>Flex use of SugarCRM </li></ul><li>CiviCRM – SFPD </li><ul><li>First install of CiviCRM </li></ul><li>EAS (fka MAD) </li><ul><li>Authoritative City addressing…stay tuned </li></ul><li>E-Government </li><ul><li>Enterprise zone
  32. 32. Consulting with departments </li></ul></ul>

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