3. GOLDEN SPONSOR
2nd Regional Conference
Dimensions of HR Manager
The participation fee without overnight
staying is 46 000 AMD
Armenian HR Association and
Georgian HR Professionals Guild
members will benefit a 10%
discount
Develop
Participate
Observe
Discuss
Observe
This includes:
Participation in the Conference
All the Conference materials
Transportation
(Yerevan-Aghveran-Yerevan)
Hotel (one night / double or twin room for
two persons)
Breakfast, lunch, dinner, coffee breaks
Stakeholders
o HR Heads, Managers and Team Members
o Faculty and Academicians
o Students getting HR related degree
Learn
Registration fee: 52 000 AMD
SILVER SPONSOR
The full Agenda of the Conference will be provided by 28
October, 2013
For the registration please contact Seda Gevorgyan at
+37410 584696 or email to sgevorgyan@cascade.am
Registration deadline 05.11.2013
3
4. GOLDEN SPONSOR
SILVER SPONSOR
2nd Regional Conference
Dimensions of HR Manager
Observe
Learn
Participate
Develop
Discuss
Observe
Training
Agenda
Consulting
Management
Mentoring
Coaching
4
5. GOLDEN SPONSOR
2nd Regional Conference
Dimensions of HR Manager
SILVER SPONSOR
22.11.2013
9:00
10:00-11:00
11:00-11:20
11:20-11:40
11:40-11:50
11:50-12:10
12:10-12:30
12:30-14:00
14:00-15:00
15:00-15:15
15:15-16:15
16:15-16:30
16:30-16:45
17:00-18:30
19:30
Departure from Yerevan
Registration, refreshments will be served
Opening Ceremony / Welcoming speeches
Arpi
Karapetyan,
Chairman,
Armenian
HR
Association,
Armenia
Ralph Yirikian, General Director, K-Telekom CJSC, Armenia
Vahe Vardanyan, Administrative Director, Dundee Precious Metals Kapan CJSC, Armenia
Armine Hayrapetyan, Partner, Cascade Consultants CJSC, Armenia
“The Labor Market, Education and HR”, Lili Bibilashvili, President, HR Professionals Guild, Georgia
“How Increase ROI in Training and Development”, Andriy Nikolov, Strategic Director, HRFORUM Personnel
Management Association, Ukraine
“Next Generation Leadership Development”, Aida Arakelyan, People & Culture and Org. Development Director,
World Vision South Caucasus; Board Member, Armenian HR Association, Armenia
“Key Performance Indicators and Formulas for Measuring Effectiveness of HR department”, Nana
Hovhannisyan, Human Recourses Director, Member of the Executive Board, Unibank CJSC; Board Member,
Armenian HR Association, Armenia
“The Impact of Charismatic Leadership: Driving Productivity and Profitability”, Deiric McCan, Executive Vice
President - International, Profiles International Inc, Ireland
Lunch
“Electronic Management of HR”, Givi Chikovani, CEO, GM Georgia LTD, Georgia
“Work/Life Balance”, Martins Vecvanags, Managing Partner, MV Consulting, Latvia
Coffee break
“Alternative Methods to Engage, Motivate and Inspire Employees”, Inesa Poghosyan, HR Consultant,
Cascade Consultants CJSC, Armenia
Relaxation Session through non-verbal psychotherapeutic techniques
5
Dinner
6. GOLDEN SPONSOR
2nd Regional Conference
Dimensions of HR Manager
SILVER SPONSOR
23.11.2013
10:00-11:00
11:00-11:10
11:10-11:30
11:30-12:00
12:00-13:00
13:00-14:00
14:00-16:00
16:00-16:30
16:30
Breakfast
Opening of the Second day
“Results of EY 2013 Compensation and Benefits Survey”, Yekaterina Mamaeva, Head of Core Business
Services, EY CJSC, Armenia
“Some thoughts on Internal Communication”, Arpi Karapetyan, General Director, Cascade
Consultants CJSC; Chairman, Armenian HR Association, Armenia
“Public Speaking –Tool of HR Influence”, Astghik Sargsyan, Head of Corporate University, Armentel
CJSC, Armenia
Lunch
Master Classes
“The Individual Image of HR Professional”, Nvard Melkonyan, PhD, Department of
Sociology, Yerevan State University; The Scientific-educational center of Information and Public
Communication Technologies, Yerevan State Linguistic University, Armenia
“How to tie HR Process Management to the Quality Assurance”, Nika Manukova, International
Register of Certified Auditors (UK), Armenia
“Design and Implementation of Internal Satisfaction Surveys”, Hovhannes J. Grigoryan, Anna
Stepanyan, Institute for Political and Sociological Consulting, Armenia
Closing of the Conference
Departure from Aghveran
For registration please contact Seda Gevorgyan at +37410 584696 or email to sgevorgyan@cascade.am
Registration deadline 05.11.2013
6
7. GOLDEN SPONSOR
SILVER SPONSOR
2nd Regional Conference
Dimensions of HR Manager
Coaching
Consulting
Management
Learn
Discuss
Observe
Develop
Develop
Participate
Participate
Observe
Mentoring
Training
Speakers
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8. Lili Bibilashvili
Conference speech: “The Labor Market, Education and HR”
Ms. Lili Bibilashvili is an Entrepreneur with more than 20 years of experience in Human Resource
Management and Consulting.
Lili is a founder and President of HR Professionals’ Guild, one of the leading recruitment and
advisory companies in Georgia.
Prior to that Lili was Deputy Chairperson of Supervisory Board at JSC Nikora, Director of
Administration and Human Resource Department at Caucasus University, Director of Human
Resource Department at HR Professional Club, Founder, Head of Board at Constanta
Foundation, Head of HR Department at JSC Bank Republic, Coordinator of HR Department and
Director of Career Development Centre at Caucasus School of Business, Manager of HR
Department at Geo Engineering Ltd.. Lili also has vast experience in training. She was a trainer in
HR Management at Parliament of Georgia, Expert Trainer in HR Management at Public
Administrations School of TACIS and Georgian Technical University.
Lili holds MBA, certificate in HR Management, Hospitality HRM, Hotel Management, Accounting
for Financial Decisions from Georgia State University (GSU) J. McRobinson College of
Business, Atlanta, USA, PhD in Social Sciences from Georgian Technical
University, Tbilisi, Georgia, Certificate in Personnel Administration from Belfast Institute of Further
and Higher Education, Belfast, Northern Ireland, UK.
Besides scientific work, Ms. Bibilashvili is engaged in educational activities, particularly, she is the
Professor at Caucasus School of Media, Professor at Caucasus School of Business, Associated
Professor at Ilia State University and Tbilisi State University, lecturer at Tbilisi State Institute of
Economy and Georgian Technical University.
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9. Andriy Nikolov
Conference speech: “How to increase ROI in Training and
Development”
Executive director of HR FORUM Association (Ukraine).
Business-trainer, motivational speaker. Author of corporative efficiency model.
Mr. Nikolov has managerial experience in IT, FMCG and Mass Media companies.
He is conducting trainings in fields of negotiation, sales, time management, presentation
skills, creative skills etc. And he is author of corporative efficiency model.
Mr. Nikolov is Founder of Kyiv International training festival.
Silicon Valley management tour participant (2007).
Mr. Nikolov is certified in Technology investment by Haas School of Business (University of
Berkeley, California, U.S.).
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10. Aida Arakelyan
Conference speech: “Next Generation Leadership
Development”
Aida Arakelyan has graduated from the American University of Armenia
(AUA), has MBA degree with majors in Management and Finance.
Aida has over 12 years managerial experience in Operations and Human
Resources, experience working with international organizations, both in profit
and non-profit sectors.
Currently Aida Arakelyan is People & Culture and Org. Development Director
of World Vision South Caucasus, Board Member of Child Development
Foundation since 2011 and HR Association in Armenia since 2013.
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11. Nana Hovhannisyan
Conference speech: “Key Performance Indicators and Formulas
for Measuring Effectiveness of HR Department”
Nana Hovhannisyan is Human Recourses Director, Member of the Executive Board
“Unibank” CJSC.
Member of the Board in HR association of Armenia.
Nana has more than 12 years of work experience in Human Resources.
Prior joining to Unibank in 2011, she was the Head of Beeline University Armenia (the
corporate University of ArmenTel CJSC), which was founded in 2008 as the first Corporate
University in Armenia.
Before joining to ArmenTel, Nana had over five years of experience with Marriott
International as the Training Manager. As a Member of Marriott International Manager
Trainer Network she trained managers in different countries. Nana holds MBA degree from
Swiss Business School and “Master-trainer” international certification by Door International.
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12. Deiric McCann
Conference speech: “The Impact of Charismatic Leadership:
Driving Productivity and Profitability”
Deiric McCann is Executive Vice President- International, Profiles International. Deiric has been
worked with Profiles International since 1998.
He has spent almost all of his working career in sales, marketing, and Human Resource leadership
positions. After several years in high technology with Unisys Computers and Hewlett Packard he
ran his own large account sales consultancy for several years.
His consulting activities brought him into contact with Profiles International 14 years ago – and he
began working with them initially as National Director for Great Britain and Ireland, and for the
last 7 years as Senior VP with responsibility primarily for Profiles’ European operations. Since
being promoted to his present position in 2006, he has worked with a network of 19 national
directors in the European Union and some national directors in Southeast Asia.
Deiric is an avid writer and he has written 4 books: Winning Business Proposals (3 editions since
1994), The Customer Continuum & The Business Bathroom Bible. He also co-authored 40
Strategies for Winning Business and Leadership Charisma (2011). Leadership Charisma
(www.leadership-charisma.com) made it to a rank of 125 in Amazon's global bestseller list.
Over the last 20 years he has also had more than 500 articles published worldwide.
Deiric's real passion is speaking – there’s nothing he loves more than speaking to large groups on
subjects he feels passionate about. He is an energetic, entertaining and motivating speaker. In his
capacity as Profiles International's head of European operations he addresses conferences and
seminars all over the world - an average of twice or three times a month.
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13. Givi Chikovani
Conference speech: “Electronic Management of HR”
Givi Chikovani was born in 1991, 24 December. Graduated from Tbilisi high school N55 in
2009. After high school he enrolled in Caucasus University, Caucasus School of Business.
2011-2012 Givi was student of Paris Business School in Paris, France. In 2013 he earned
bachelor in finances. He is self-educated programmer and IT specialist. Starting in 2006 he
has been freelance programmer and web developer. His finished IT projects are spread all
over the Web. In 2011 he launches his own business and is founder and CEO of GM Georgia
LTD. He also owns web-development organization Alive Studio. Givi was politically active
since his adulthood. He simultaneously worked in United National Movement Youth as an
adviser of the board and head of department in 2011-2012.
He participated in dozens of conferences, trainings, seminars and debates. Starting from
Leadership development trainings from AIESEC or Liberal Academy Tbilisi ending to first
regional HR conferences from HR Association of Armenia or National Bank of Georgia. He is
also an organizer of several conferences and seminars from 2011.
Givi is successful participant of Young Leaders XX program (Political Education Courses) in
Robert Schuman Institute in Budapest. In 2013 he, with like-minded people founded nongovernment organization Third Millennium. He is author of an idea and head of an active
project called Nx. He is promoting ideas of freedom, public speaking and debates. Givi with
his activities and projects gives opportunity of speak up to people.
13
14. Mārtiņš Vecvanags
Conference speech: “Work/Life Balance”
Mr. Vecvanags has obtained over 15 years of management experience in different companies and
countries – Poland, Georgia, Armenia, Azerbaijan and Baltic’s. He has created successful companies
from scratch in Baltic’s as well as South Caucasus. In period between years 2007 – 2010 Martins has
performed crisis and change management projects, for example in 2009 he was hired to save
company generating constant loss, which had accumulated into several lost millions of euro.
Company reached profitability within one year after start of restructuring. He has managed large and
multi-national companies with up to 1000 employees and annual turnover of sales volume above 150
million EUR. He has worked in several leading organizations of its field and region: Procter &
Gamble, HL Display, ARTI Group, Dominante LS and Trialto Latvia.
Mr. Vecvanags has degree of Executive MBA. He is Managing partner of MV Consulting. Main themes
trained by Mr. Vecvanags are Creation of Purpose Oriented and Motivated Teams, Personal Growth
and Self Motivation as well as Negotiation Skills for Sales and Purchasing.
Over last 3 years Mr. Vecvanags has trained more than 3000 managers in over 100 companies in our
public and in-house events. His trainees include people from Baltic’s, Caucasus and Central Asia as
well participants from Spain, Sweden, Somalia, Brazil, Italy, Holland, Belarus and more. Among his
customers are famous names such as RIMI (ICA/Ahold), Sanofi-Avensis, Ernst&Young, SAF
Tehnika, Bank of Georgia, Citadele Banka, Fazer,
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15. Relaxation session through non-verbal
psychotherapeutic techniques
Armine Arakelyan
Art therapist
Art therapy is the therapeutic use of art making, within a professional relationship, for people
who experience emotional, behavioral difficulties or challenges in living, and for people who
seek personal development. Through creating art and reflecting on the art products and
processes, people can increase awareness of self and others, cope with stress and
conflicts, develop interpersonal skills, enhance cognitive abilities and enjoy the life-affirming
pleasures of making art. Art therapy can include such activities as painting, work with
clay, making collage etc.
Inesa Poghosyan
Psychologist, music therapist
HR consultant, Cascade Consultants
Music therapy is a psychotherapeutic technique in which music is used within a therapeutic relationship to
address psychological, cognitive, emotional and social needs of individuals. After assessing the strengths
and needs of clients, the main process of therapeutic communication begins through
playing, singing, moving, and listening to music. Through musical involvement in the therapeutic
context, the client's abilities and skills are strengthened and transferred to other areas of his or her life.
Music therapy also provides avenues for communication that can be helpful to those who find it difficult to
express themselves in words.
Hasmik Tangyan
Dance therapist, choreographer
Based on the belief that the body, the mind and the spirit are interconnected, dance therapy is defined as
"the psychotherapeutic use of movement as a process that furthers the emotional, cognitive, social and
physical integration of the individual.“ Dance therapy is not about achieving defined forms of dance, but
is concerned with genuine, creative movement. The goal is to re-establish the unity of body, mind and
soul. And it mainly focuses on improving self-esteem, body image, coping skills, health and wellbeing, self- expression, self-awareness, communication and interpersonal relations.
15
16. Yekaterina Mamaeva
Conference speech: “Results of EY 2013 Compensation and
Benefits Survey”
Yekaterina Mamaeva has been heading Core Business Services in EY (former Ernst
& Young) Armenia since 2008.
As a Performance & Reward Manager Yekaterina leads on EY’s Human Capital
projects in Armenia (Tax Consulting dept., Human Capital, Performance & Reward
group) including HR consulting and labor market researches.
Yekaterina’s fields of expertise include performance management and
improvement, labor compliance, recruiting, compensation and benefits, talent
management, reward and others.
Management, project management, business development and communications
are also among the areas of her competence.
16
17. Arpi Karapetyan
Conference speech: “Some Thoughts on Internal Communication”
Arpi Karapetyan is an experienced leader, and a recognized professional in the field of Human Resource
Management in Armenia, a business consultant and a trainer. Prior to starting the private consulting
practice, Arpi acted as a successful Human Resources Manager in leading international companies for
over 15 years. In 2008 in response to market demand for western oriented HR consultancy services Arpi
has founded Cascade Consultants a company providing one stop HRM solutions in Armenia, where
currently holds the position of the General Director. Arpi’s professional portfolio includes an extensive
experience in insurance, production, telecommunication, mining, retail and other sectors, where she has
been aligning business strategy with HR solutions. Throughout her professional life she has been
involved in developing and implementing novel approaches to recruitment and retention
strategies, employee policies and procedures, managing employee relations, developing competency
frameworks, performance management and measurement systems, compensation and benefits systems
and recognition programs, call-center design and development. She also specializes in areas of personnel
assessment and development, strategy-based organizational adjustments, reorganizations and structural
reengineering, workplace environment and culture. Due to an extensive expertise in executive and
leadership training, she has designed and conducted high impact training programs throughout Armenia
for a wide expanse of leadership competency: knowledge, skills, behaviors as well as effective
communication, customer service, conflict management, motivation for large companies and for dynamic
entrepreneurial firms. The establishment of Armenian HR Association, which currently includes about
40 members from over 25 companies was initiated by Arpi in 2008. Currently she holds a position of the
President of Association.
Additional engagements include: professor at French University in Armenia and RAU Business
School, certified member of UK Institute of Consultants (CI), Strategic Partner of Profiles International in
the region and board member of Armenian Institute of Management Consultants (IMC).
Authoring and Publications: Armenian-English, English-Armenian Human Resources explanatory
dictionary, monograph "Self portrait of Armenians", number of articles related to HRM which have been
published in national magazines and scientific editions.
Arpi holds M.S. degree in Social Psychology from the Yerevan State University.
Additional studies in personnel management : St. Petersburg State University, Centre de
Formation, Group Pernod Ricard.
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18. Astghik Sargsyan
Conference speech: “Public Speaking –Tool of HR Influence”
Mrs. Astghik Sargsyan works in the field of HR more than 15 years. At present she is a Head of
Corporate University in one of the largest telecommunication companies. Her career history
includes variety of HR positions: T&D specialist, Corporate trainer, Talent manager, Manager
for individual development, HR manager. However, she considers herself as a professional in
learning and development, talent management, as well as in recruitment.
Astghik is a certified business trainer and conducts trainings for managers and leaders. She
passes leadership trainings in Moscow periodically.
Learning and development in a world known Chartered Institute of Personnel Development
(London) helps her to build up a professional team and outstanding corporate university.
The profession of the psychologist is a solid background for Astghik to deliver coach sessions
and motivational conversations both with subordinates and colleagues. Per se, she considers
that coaching is not what you do, but who you are.
Astghik has a wide experience of business trainings not only in Armenia, but also in
Russia, Kazakhstan and Georgia. She is an author of the training “ Make a fly from an elephant
or Stress management ”, that has been delivered in Russia and Kazakhstan, and the masterclass on positive thinking has been given during various training conferences.
She has developed the theory “HR hierarchy in a Maslow’s hierarchy of needs”, is the author
of the book “The work of the secretary”. She is a co-trainer in a psychological training program
“Goddesses in every woman”.
Astghik considers that every day we need physical energy, mental clarity and emotional
balance to tackle everything that comes the way, that’s why she thinks that swimming is the
best workout for her.
Astghik’s life motto sounds; Esse quam videri (to be, rather than to seem).
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19. Nvard Melkonyan
Master class: “The Individual Image of HR Professional”
Nvard Melkonyan, PhD, Associate Professor of the Department of Sociology,
Yerevan State University, Head of The Scientific-educational center of Information and
Public Communication Technologies, Yerevan State Linguistic University.
Since 2004 has been working as political image consultant.
Nvard is an experienced trainer. Currently she is working at YSU (Yerevan State University)
distant learning center, NDI (National Democratic Institute), SPRING PR company, which
was founded by her. “Corporate PR”, “Political PR and Image making”, “Survey in PR and
Image making”, “Business PR and Etiquette”, “Business Image, Business Etiquette and the
Gender Aspects” are main topics delivered by Nvard .
Master class outlines
• Image making as an effective self-presentation technology. The basics and principle
of professional image. The basics of image development- personal, social, symbolic
characteristics. Self-concept and self-esteem.
• Professional aspects of appearance for HR professionals. Correspondence between
appearance and social status.
• Visual image for HR professionals. Business Dress code. How to choose
outfit, accessories, makeup, haircut and perfume.
• Characteristics of verbal image for HR professionals- voice, speech, oratorical skills.
• Kinetic image of HR professionals- physiognomy, kinaesthetic, gestures, facial
expression, gait, pose.
• Environmental image. Secrets of office furnishing.
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20. Nika Manukova
Master class: “How to tie HR Process Management to the Quality
Assurance”
Nika Manukova, Lead Auditor of International Register of Certified Auditors (UK).
Nika has more than 15 years of experience in Business consulting and trainings - Business
process reengineering and optimization, implementation of management systems, trainings in
different sectors with various beneficiaries: "ISO Consulting" - "Beaure Veritas"
(France), "SMART Consulting" - "BM TRADA Certification" (UAE), "VIVAT Consulting" - DeACertification International (Italy), "IMO - GIZ "(Switzerland),"GLOBAL SPC", "GOPA (Germany)World Bank,"GOPA-Cartermill (Belgium)", "Save the children", USAID-EDMC, EBRD-BAS.
From 2009 to 2013 she was involved in the projects carried out by JSC " Sitronics " in Armenia
- internal auditor and the Secretary of the Board of Directors of CJSC "Yerevan Computer
Research and Development Institute", deputy director of CJSC " Sitronics Armenia" - operator
of first free economic zone in Armenia, Secretary of the Board of Directors and the Deputy
Executive Director of CJSC " RAO Mars".
Nika Manukova is lecturer at the Russian-Armenian ( Slavic ) University and at the French
University in Armenia. Has authored several scientific publications on the subject of
international management systems.
Master class outlines
• Importance of the documentation management system
• Diagnosis of the existing management system
• The pyramid of documents workflow system
• Recordings as a form of a protocol
• Methods of documents based analysis of reasons and consequences
• Methods of Statistical Analyses: Ishikawa, Pareto
• Drafting a procedure
20
21. Hovhannes J. Grigoryan,
Anna Stepanyan
Master class: “Design and Implementation of Internal Satisfaction
Surveys”
Hovhannes J. Grigoryan is a head of Institute for Political and Sociological consulting (IPSC). He
studied Sociology in Yerevan, Moscow and Frankfurt, worked in the fields of applied
sociology, monitoring, marketing and project management for around 10 years and has been
teaching theoretical sociology and social survey methodology for 9 years. Hovhannes is
experienced in organization and management, report writing and consulting, high quality
service provision. IPSC was created in 2006 with the aim of making people heard and letting
their opinions considered. Hovhannes is in charge of organizing the IPSC monthly surveys and
polls, managing social survey design and implementation, providing consulting and PR
recommendations. He has gathered a professional and motivated team, who transform the
IPSC vision into reality on a day-to-day basis. Throughout his work in IPSC Hovhannes directed
multiple projects on politics, education, marketing, health care, business
development, telecom and HR. The latter include projects for large companies on HR
management and internal satisfaction.
Anna Stepanyan, Data Manager, (IPSC).She has PhD in Psychophysiology from Armenian
National Academy of Sciences. She holds both her M.A. and B.A. degrees in Biology, Human &
Animal Physiology. From 2001 till 2012 she worked as a researcher, invited lecturer and
assistant professor at the Faculty of Philosophy & Psychology of YSU. In IPSC Anna is in charge
of coordinating projects’ implementation, questionnaire design and organization, data
cleaning, processing and analysis. Anna’s scientific correctness and punctuality serve as a basis
for the effective data management.
Master class outlines
• Introduction to the methodology
• Working in groups - design of methodology and questionnaire
• Presentation and discussion of group results
• Data processing and analysis
• Conclusion and sum up
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