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ChoiceConnex - Company Profile


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ChoiceConnex - Company Profile

  1. 1. (a div of Singha Singh Roy & Associates Private Ltd.) Company Profile
  2. 2. About SSAPL <ul><li>Incorporated in 1994, SSAPL is engaged in Call Centre, Back-office, Medical Transcription & other IT enabled services. </li></ul><ul><li>SSAPL Group comprises of: </li></ul><ul><li>ChoiceConnex, Infovision Software & </li></ul><ul><li>T-South Inc. </li></ul><ul><li>100% EOU registered with Software Technology Parks of India. </li></ul><ul><li>Corporate member of NASSCOM & CII. </li></ul><ul><li>Operations in Mumbai, Kolkata & US. </li></ul>
  3. 3. ChoiceConnex – Overview <ul><li>Department of Telecommunication (DoT) licensed Domestic & International Call Center. </li></ul><ul><li>ISO 9001:2000 certified organization. </li></ul><ul><li>State-of-the-art infrastructure spread across an area of 32,000 sq.ft. </li></ul><ul><li>Serving clients across 3 continents & 6 countries i.e.: India, United States of America, United Kingdom, Australia, New Zealand & United Arab Emirates. </li></ul>
  4. 4. Services Voice-based: Outbound : Telemarketing, Lead Generation, Appointment Setting, Customer Response, Collection & Conference / Seminar. Inbound : Customer Service, Reservation, Help Desk & Technical Support. Non-voice based: Data processing, Reservations, Booking, Transaction monitoring etc.
  5. 5. Technology - Overview Domestic International
  6. 6. Technology - Infrastructure <ul><li>Nortel Meridian 61C with full system redundancy. </li></ul><ul><li>Nortel Symposium TAPI Server compatible to Meridian 61C </li></ul><ul><li>Cisco Devices – Cisco Routers 2600 & Cisco Switches 2900 for Data Network </li></ul><ul><li>IPLC 2MBPS -Premium (End to End connectivity from Mumbai to New York) </li></ul><ul><li>Fully Redundant Systems (ACDs, Servers, Multiplexers, etc.) </li></ul><ul><li>IBM Netfinity Servers </li></ul><ul><li>Nortel Passport redundant multiplexers with Voice Compression and Nortel switches (Nortel Passport 7440 Multi-service Switch) with 240 channels </li></ul><ul><li>Full Backup UPS and Diesel Generator </li></ul><ul><li>Multiple PRI’s in Domestic Processes with Predictive Dialer </li></ul>
  7. 7. Quality <ul><li>Certifications: </li></ul><ul><li>We are certified under the following standards: </li></ul><ul><li>ISO 9001:2000 Quality Management System </li></ul>
  8. 8. Data Security <ul><li>Process: </li></ul><ul><li>Non-disclosure / Confidentiality agreement </li></ul><ul><li>Audit trails for all system activities </li></ul><ul><li>Network: </li></ul><ul><li>Total secured VPN Tunnel to client </li></ul><ul><li>Secured CISCO switches for LAN </li></ul><ul><li>Firewall to block all ports for HTTP, FTP, TCP/IP & UDP </li></ul><ul><li>Employee: </li></ul><ul><li>Secure Smart Card </li></ul><ul><li>Virtual Private Network (VPN) secure access </li></ul>
  9. 9. Human Resource <ul><li>In house Human Resource team with focus only on Recruit to Retain (R2R) </li></ul><ul><li>Selection process based on client / process requirement </li></ul><ul><li>Various channels used to recruit the required skill-set </li></ul><ul><li>Monthly Reward & Recognition programs for performers </li></ul><ul><li>Incentives for performance </li></ul><ul><li>Various team building activities aimed at improving employee liaison, personal & professional development </li></ul>
  10. 10. Training on <ul><li>Company culture & product </li></ul><ul><li>Soft-skills & effective sales </li></ul><ul><li>Brief knowledge of Industry </li></ul><ul><li>Process oriented regulations </li></ul><ul><li>Computer systems & applications </li></ul><ul><li>Mock drills followed by certification for every Call Center representative </li></ul>
  11. 11. Us in the US <ul><li>Sales & Marketing Office in Clearwater, Florida </li></ul><ul><li>Co-location in Manhattan, New York </li></ul><ul><li>Member of Chamber of Commerce, New York </li></ul><ul><li>Member of Direct Marketing Association </li></ul>
  12. 12. What drives us.. Commitment to Excellence World Class Service Quality Heritage World Class Service Commitment to Excellence ChoiceConnex shares the same commitment to excellence with our clients and employs the best people, process and technology to maintain the standards our customers have come to expect. World Class Service ChoiceConnex knows what it takes to deliver world class service and are proud to be sales partner for multiple clients in various part of the world. Heritage With each client, we immerse ourselves in the clients culture and view ourselves as a co-manager of the business and brand. This is reflected in everything we do. Quality We at ChoiceConnex commit ourselves to total customer satisfaction by providing best quality services in contact center by ensuring implementation, maintenance and continual improvement of a Quality Management System through training and empowerment of our employees and up gradation and absorption of appropriate technologies
  13. 13. Contacts ChoiceConnex: Raheja Arcade, Ground Floor Plot No. 61, Sector No. 11, CBD Belapur, New Mumbai 40 0614 Tel: 91-22-[27563524/25, 27565335] US Office: 13555 Automobile Blvd, Suite 530 Clearwater, Florida 33762 Tel         : 727.571.3302 Cell        : 727.348.7509 Kolkata BPO Facility: 46/31/1, Gariahat Road, Ballygunge New Market (AC), 3rd & 4th Floor, Kolkata - 700 029,India Phone # 2466-6768/9991/2461-7437 Contact Person: Pratik Dawda Mobile #: +91-9820103186 Office #: +91-22-27563524 / 5 Email: