Information Services:
Merging learning, information
and social media

 Christy Confetti Higgins
 Senior Information Expert...
Agenda – Things to chat about...
• Who we are and why
• What we do
  >   Informal learning
  >   Content acquisition and i...
Sun Microsystems   3
Good information = Smart decisions




               Sun Microsystems   4
Please ask questions!




         Sun Microsystems   5
Overview
Information Services: Digital Libraries & Research

•   Digital Libraries & Research (DL&R)
•   The “library” has...
DL&R: Roles & Portfolio




     Content Services                       Research & Info
                                  ...
Why Information Services?

• "Eighty percent of learning is informal, which means only 20% is
  formal learning. Yet we sp...
Why Information Services?

• “If these highly skilled employees lack authoritative information
  to inform their decisions...
It's all about the CONTENT ....




              Sun Microsystems    10
Content Services – More Detail

                  3rd Party Content Management


                                         ...
Key Content Sources – for Learning




               Sun Microsystems      12
Content Acquisition Process
• Importance of content to business
   > Monitor and integrate corporate goals into our decisi...
Content Feedback Loop, Usage and
ROI
• Surveys to users, target audience
• ROI work with vendors: productivity, time savin...
Keys for Learning via Information
Services – You Must....

                                   Participate
    Integrate


...
Let's take a look – mixing learning,
information services and social
media




                Sun Microsystems       16
Our Wiki/Main Site




               Sun Microsystems   17
Library & Research Twitter




               Sun Microsystems   18
MyLearning




             Sun Microsystems   19
Sales U and Services Delivery U




               Sun Microsystems   20
Blogging




           Sun Microsystems   21
Feeding Blog to Wiki - Connecting!




               Sun Microsystems      22
Information Matters Video Podcast




               Sun Microsystems     23
New Initiative: READ Community




              Sun Microsystems   24
Safari Books Online Examples

                                 Senior Sun executives
                                 and ...
RSS Feeds Mapped to
                   key wiki sites




Sun Microsystems                         26
Content Integration: CEC
conference




               Sun Microsystems   27
Search Strategies
•    Trainings on various resources or topics – how
     to...
    > Searching IEEE, eBooks, market rese...
MyLearning Search


            External resources




                 Sun Microsystems   29
MyLearning Search
GSA
                    Sun Confidential: Internal Only   30
MyLearning Search – Key Match
                            Pulling known resources together
                            bas...
Sun Microsystems   32
Sun Grokker




              Sun Microsystems   33
- Visual or text
                   - Categorized
                   - Create list
                   - By source or by to...
Sun Microsystems   35
Research & Information Consulting




               Sun Microsystems     36
Research & Information Consulting
• Focus on strategic initiatives, projects, programs
  > Both employee and business init...
Pro-active Research Example

• Content in SLX
• Blog about it
• Integrate it




                   Sun Microsystems   38
Content Integration – Virtual Worlds
• Wonderland
  > Sales pilot, building a library space with information,
    activiti...
Sun in VW Blog




                 Sun Microsystems   40
• An experimental learning environment and community
  created by Sun Learning Services to make learning about
  Solaris i...
Pilot for Intern New Hire Program
• Partnered with HR
• Intern New Hire activities in
  Second Life (7 interns)
• Learning...
Safari in Second Life – Learning
Events




                 Sun Microsystems   43
Sun Microsystems   44
Sun Author Chats




              Sun Microsystems   45
Java One 2009 – Author Chats




              Sun Microsystems   46
Sun Microsystems   47
Santa Clara Data Center
                      • Video on SLX:
                        https://slx.sun.com/1179273634




 ...
Sun Microsystems   49
Sun Microsystems   50
Learning and Information Services
• Provide the information for employees to make good decisions
• Leverage, embrace, use,...
Lessons Learned and Relearned

    Targeting the knowledge workers in your organization and
    engaging them
    
     ...
Measuring Value
                                              Research
                                              quali...
Thank you!

Remember ...

Good information = Smart decisions




               Sun Microsystems      54
Christy Confetti Higgins
christy.confetti@sun.com
Skype: cconfettihiggins
www.twitter.com/confetti
www.twitter.com/library...
Appendix




           Sun Microsystems   56
Website / Videos
• History of Information at Sun
   > http://thenetworkisthecomputer.com/site/?p=1664
• Information Matter...
Why Information Professionals?
• Knowledge Sharing
  Information professionals are accountable for gathering, organizing a...
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Information Services: Merging learning, information and social media

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Leveraging social media tools, relationships and content expertise, the Information Services team at Sun Microsystems has integrated info/knowledge into programs like engineering, marketing, sales and learning to drive connections, discovery and knowledge sharing. The focus is on employee learning, keeping the organization smart and providing good information to drive good decisions. You will learn about the value of information services at Sun and see the use of Social Learning Exchange, wikis, blogs, Twitter, and virtual worlds to create an integrated learning experience around information for Sun employees.

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Information Services: Merging learning, information and social media

  1. 1. Information Services: Merging learning, information and social media Christy Confetti Higgins Senior Information Expert (aka Librarian) Information Services: Digital Libraries & Research Sun Microsystems January 25, 2010 1
  2. 2. Agenda – Things to chat about... • Who we are and why • What we do > Informal learning > Content acquisition and integration > Leveraging social media for learning > Research and information consulting • Examples of Information Services Sun Microsystems 2
  3. 3. Sun Microsystems 3
  4. 4. Good information = Smart decisions Sun Microsystems 4
  5. 5. Please ask questions! Sun Microsystems 5
  6. 6. Overview Information Services: Digital Libraries & Research • Digital Libraries & Research (DL&R) • The “library” has been part of Sun for over 20 years • 2 employees today • Part of Sun Learning Services • Focus on information services for employees Mission: To empower employees by enabling them to find, discover, use, connect with and share the critical information and knowledge needed for their business success. Sun Microsystems 6
  7. 7. DL&R: Roles & Portfolio Content Services Research & Info Consulting Information Info Training Access Communications Sun Microsystems 7
  8. 8. Why Information Services? • "Eighty percent of learning is informal, which means only 20% is formal learning. Yet we spend most of our training dollars on formal learning. 1. That means that we are spending 80% of our learning dollars on programs that benefit only 20% of employee learning. 2. Learning organizations must address this discrepancy by looking at complementary informal learning techniques." Source: “Get Serious About Informal Learning”, April 22, 2009, Forrester, by Claire Schooley Sun Microsystems 8
  9. 9. Why Information Services? • “If these highly skilled employees lack authoritative information to inform their decisions,their work is compromised.” Source: “Best Practices: Reinventing The Corporate Library”, Forrester, May 2008 Sun Microsystems 9
  10. 10. It's all about the CONTENT .... Sun Microsystems 10
  11. 11. Content Services – More Detail 3rd Party Content Management > Deployment > Contract negotiations > Employee communications > Relationship management and training > Renewals > Website and wiki management > Content pilots > Metrics > Content integration > Maintenance > Cataloguing > Upgrades and > Feedback management improvements Sun Microsystems 11
  12. 12. Key Content Sources – for Learning Sun Microsystems 12
  13. 13. Content Acquisition Process • Importance of content to business > Monitor and integrate corporate goals into our decision process > We immerse ourselves into teams > Communities – social media, email, forums, blogs, etc. • We know the information vendor landscape so.... > Quality of information and satisfaction with product > Conduct trials with targeted groups > Ask trial participants for feedback • Negotiate – value for price • Then roll out and integrate – make the connections! Source: leveraged Outsell Inc.'s “Vendor Portfolio Management Toolkit: A Decision Matrix for Vendor Investment”, July 9, 2009 Sun Microsystems 13
  14. 14. Content Feedback Loop, Usage and ROI • Surveys to users, target audience • ROI work with vendors: productivity, time savings, dollars saved, impact to business • Focus groups when possible • Talk to key target user groups at meetings, events, programs • Examples of the types of feedback .... > “I can have a lot more confidence in the information that I would have in the results of a Google search.” > “Although Google has become an indispensable reference tool, it is not able to replace authoritative texts on technical subjects” > “I consider Safari an essential tool in my work here at Sun.” Sun Microsystems 14
  15. 15. Keys for Learning via Information Services – You Must.... Participate Integrate Communicate Sun Microsystems 15
  16. 16. Let's take a look – mixing learning, information services and social media Sun Microsystems 16
  17. 17. Our Wiki/Main Site Sun Microsystems 17
  18. 18. Library & Research Twitter Sun Microsystems 18
  19. 19. MyLearning Sun Microsystems 19
  20. 20. Sales U and Services Delivery U Sun Microsystems 20
  21. 21. Blogging Sun Microsystems 21
  22. 22. Feeding Blog to Wiki - Connecting! Sun Microsystems 22
  23. 23. Information Matters Video Podcast Sun Microsystems 23
  24. 24. New Initiative: READ Community Sun Microsystems 24
  25. 25. Safari Books Online Examples Senior Sun executives and subject matter experts reading lists; collab around book/video content mapped to projects, key subjects, programs Sun Microsystems 25
  26. 26. RSS Feeds Mapped to key wiki sites Sun Microsystems 26
  27. 27. Content Integration: CEC conference Sun Microsystems 27
  28. 28. Search Strategies • Trainings on various resources or topics – how to... > Searching IEEE, eBooks, market research, hot topics • Searching resources internally • Searching from a single source • Visual search Sun Microsystems 28
  29. 29. MyLearning Search External resources Sun Microsystems 29
  30. 30. MyLearning Search GSA Sun Confidential: Internal Only 30
  31. 31. MyLearning Search – Key Match Pulling known resources together based on search terms Sun Microsystems 31
  32. 32. Sun Microsystems 32
  33. 33. Sun Grokker Sun Microsystems 33
  34. 34. - Visual or text - Categorized - Create list - By source or by topic Sun Microsystems 34
  35. 35. Sun Microsystems 35
  36. 36. Research & Information Consulting Sun Microsystems 36
  37. 37. Research & Information Consulting • Focus on strategic initiatives, projects, programs > Both employee and business initiatives • Integrate Information Experts in those spaces to provide information consulting • Provide services to initiatives that are important to Sun's profitability • However, research questions come from EVERYONE and EVERYWHERE • Helps us to make people to people connections • Helps us keep the pulse on the business information needs Sun Microsystems 37
  38. 38. Pro-active Research Example • Content in SLX • Blog about it • Integrate it Sun Microsystems 38
  39. 39. Content Integration – Virtual Worlds • Wonderland > Sales pilot, building a library space with information, activities and scheduled learning sessions • Second Life > Knowledge sharing events such as Employees Connect chat series, Safari sessions > Library & Research Space > Bookstore > Information experts Sun Microsystems 39
  40. 40. Sun in VW Blog Sun Microsystems 40
  41. 41. • An experimental learning environment and community created by Sun Learning Services to make learning about Solaris immersive, easy, and fun! • Office hours, expert chats, learning activities • http://blogs.sun.com/solariscampus Sun Microsystems 41
  42. 42. Pilot for Intern New Hire Program • Partnered with HR • Intern New Hire activities in Second Life (7 interns) • Learning games • It's all about interacting and learning Sun Microsystems 42
  43. 43. Safari in Second Life – Learning Events Sun Microsystems 43
  44. 44. Sun Microsystems 44
  45. 45. Sun Author Chats Sun Microsystems 45
  46. 46. Java One 2009 – Author Chats Sun Microsystems 46
  47. 47. Sun Microsystems 47
  48. 48. Santa Clara Data Center • Video on SLX: https://slx.sun.com/1179273634 Sun Microsystems 48
  49. 49. Sun Microsystems 49
  50. 50. Sun Microsystems 50
  51. 51. Learning and Information Services • Provide the information for employees to make good decisions • Leverage, embrace, use, share, participate via social media tools • Integrate information into the business and workflow > Programs, search tools, learning platforms, strategic initiatives • Enable collaboration • Communicate constantly • Provide the research expertise • Partner across the organization – with the users (HR, Marketing, Sales, Eng, R&D, Learning) Sun Microsystems 51
  52. 52. Lessons Learned and Relearned  Targeting the knowledge workers in your organization and engaging them  What information do they need for their work  Start small and move forward from there  The word “pilot” is your friend  Work with existing pain points and needs  Partnering and connecting – in every sense – is essential for success  Continue to experiment and stay on top of technology trends Sun Microsystems 52
  53. 53. Measuring Value Research quality not quantity, program Content integration, strategic initiatives, by usage, adoption, feedback time saved, survey responses, survey responses, time saved, stories stories, spreading of the word Virtual worlds Social media employee adoption, business usage #'s, participation, activity (how many, much), stories, spreading the word knowledge sharing activities, stories, Sun adoption Sun Microsystems 53
  54. 54. Thank you! Remember ... Good information = Smart decisions Sun Microsystems 54
  55. 55. Christy Confetti Higgins christy.confetti@sun.com Skype: cconfettihiggins www.twitter.com/confetti www.twitter.com/libraryresearch blogs.sun.com/library blogs.sun.com/vw 55
  56. 56. Appendix Sun Microsystems 56
  57. 57. Website / Videos • History of Information at Sun > http://thenetworkisthecomputer.com/site/?p=1664 • Information Matters > http://slx.sun.com (search for information matters) • Social Learning Exchange > http://slx.sun.com Or http://www.slx.com • Blog > http://blogs.sun.com/library (external blog – internal not available) > http://blogs.sun.com/vw • Twitter > http://www.twitter.com/libraryresearch Sun Microsystems 57
  58. 58. Why Information Professionals? • Knowledge Sharing Information professionals are accountable for gathering, organizing and sharing the right information for the best decisions. Information professionals further create a culture of knowledge sharing by educating colleagues on the best use of information. • Global Networking Through active global networking, information professionals promote the exchange of information, innovative ideas, insights and trends. • Competitive Advantage Information professionals ensure organizations have the right > information, insights and trends to make good decisions and gain competitive advantage. • Bottom-line Benefits Information professionals save organizations time and money by providing value- added intelligence that is accurate, reliable and relevant. We deliver expert information to our organizations in a timely, accessible and convenient manner. Sun Microsystems 58

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