Embracing New Measures of
Value: Integration and
Collaboration at Sun
Christy Confetti Higgins
Digital Library Lead – Sun ...
Sun Confidential: Internal Only   2
Good information = Smart decisions




              Sun Confidential: Internal Only   3
Our Approach: Integration,
Communication and Participation
•   Maximize dollars spent
•   Re-purpose content
•   Target th...
Let's take a look – mixing learning,
information services and social
media




               Sun Confidential: Internal O...
Our Wiki/Main Site




              Sun Confidential: Internal Only   6
MyLearning




             Sun Confidential: Internal Only   7
Sales U and Services Delivery U




              Sun Confidential: Internal Only   8
Blogging




           Sun Confidential: Internal Only   9
Feeding Blog to Wiki - Connecting!




              Sun Confidential: Internal Only   10
New Initiative: READ Community




             Sun Confidential: Internal Only   11
Safari Books Online Examples

                                               Senior Sun executives
                       ...
RSS Feeds Mapped to
                                  key wiki sites




Sun Confidential: Internal Only                  ...
Content Integration: CEC
conference




              Sun Confidential: Internal Only   14
Leverage Vendor's Social Media
Efforts




             Sun Confidential: Internal Only   15
Search Strategies
•   Integration
•   Work closely with content partners
•   Continue to evaluate effectiveness
•   Provid...
MyLearning
Search
             Sun Confidential: Internal Only   17
- Visual or text
                                  - Categorized
                                  - Create list
         ...
Enterprise Search - GSA
         Search on: Market Research




                 Sun Confidential: Internal Only   19
Virtual Worlds...




      Sun Confidential: Internal Only   20
Safari in Second Life – Learning Events




                Sun Confidential: Internal Only   21
Sun Author Chats




             Sun Confidential: Internal Only   22
Java One 2009 – Author Chats




             Sun Confidential: Internal Only   23
Sun Confidential: Internal Only   24
Sun Confidential: Internal Only   25
Feedback, Usage and ROI
•   Content partner support to tell the story
•   Good tools, templates, share impact to bottom li...
Lessons Learned and Relearned

    Targeting the knowledge workers in your organization and
    engaging them

    Integ...
Thank you!

Remember ...

Good information = Smart decisions



               Sun Confidential: Internal Only   28
Christy Confetti Higgins
christy.confetti@sun.com
Skype: cconfettihiggins
www.twitter.com/confetti
www.twitter.com/library...
Appendix




           Sun Confidential: Internal Only   30
Website / Videos
• History of Information at Sun
   > http://thenetworkisthecomputer.com/site/?p=1664
• Information Matter...
Why Information Professionals?
• Knowledge Sharing
  Information professionals are accountable for gathering, organizing a...
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Embracing New Measures of Value: Information Integration and Collaboration at Sun

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The Information Services: Digital Libraries and Research team at Sun Microsystems has always put the user and the content first when it comes to providing effective and valuable services that impact business success. Come hear about the internal and external partnerships created to help drive the integration of information across the organization – from marketing, sales, and learning to engineering. See the creative and innovative uses of content and technology to connect, collaborate and share information with users – from wikis, blogs, mobile devices and virtual worlds to twitter.

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Embracing New Measures of Value: Information Integration and Collaboration at Sun

  1. 1. Embracing New Measures of Value: Integration and Collaboration at Sun Christy Confetti Higgins Digital Library Lead – Sun Microsystems Cybrarian - Oracle March 1, 2010 NFAIS 1
  2. 2. Sun Confidential: Internal Only 2
  3. 3. Good information = Smart decisions Sun Confidential: Internal Only 3
  4. 4. Our Approach: Integration, Communication and Participation • Maximize dollars spent • Re-purpose content • Target the audience • Integrate into various learning points • Bring the content to where the user is • Leverage social media • Establish partnerships • Communicate, participate, communicate, participate Sun Confidential: Internal Only 4
  5. 5. Let's take a look – mixing learning, information services and social media Sun Confidential: Internal Only 5
  6. 6. Our Wiki/Main Site Sun Confidential: Internal Only 6
  7. 7. MyLearning Sun Confidential: Internal Only 7
  8. 8. Sales U and Services Delivery U Sun Confidential: Internal Only 8
  9. 9. Blogging Sun Confidential: Internal Only 9
  10. 10. Feeding Blog to Wiki - Connecting! Sun Confidential: Internal Only 10
  11. 11. New Initiative: READ Community Sun Confidential: Internal Only 11
  12. 12. Safari Books Online Examples Senior Sun executives and subject matter experts reading lists; collab around book/video content mapped to projects, key subjects, programs Sun Confidential: Internal Only 12
  13. 13. RSS Feeds Mapped to key wiki sites Sun Confidential: Internal Only 13
  14. 14. Content Integration: CEC conference Sun Confidential: Internal Only 14
  15. 15. Leverage Vendor's Social Media Efforts Sun Confidential: Internal Only 15
  16. 16. Search Strategies • Integration • Work closely with content partners • Continue to evaluate effectiveness • Provide communications and training • Examples..... Sun Confidential: Internal Only 16
  17. 17. MyLearning Search Sun Confidential: Internal Only 17
  18. 18. - Visual or text - Categorized - Create list - By source or by topic Sun Confidential: Internal Only 18
  19. 19. Enterprise Search - GSA Search on: Market Research Sun Confidential: Internal Only 19
  20. 20. Virtual Worlds... Sun Confidential: Internal Only 20
  21. 21. Safari in Second Life – Learning Events Sun Confidential: Internal Only 21
  22. 22. Sun Author Chats Sun Confidential: Internal Only 22
  23. 23. Java One 2009 – Author Chats Sun Confidential: Internal Only 23
  24. 24. Sun Confidential: Internal Only 24
  25. 25. Sun Confidential: Internal Only 25
  26. 26. Feedback, Usage and ROI • Content partner support to tell the story • Good tools, templates, share impact to bottom line where possible • Get the word out! Sun Confidential: Internal Only 26
  27. 27. Lessons Learned and Relearned  Targeting the knowledge workers in your organization and engaging them  Integrate the content  Start small and move forward from there  The word “pilot” is your friend  Work with existing pain points and needs  Partnering and connecting – in every sense – is essential for success – Leverage publisher, content provider relationships  Continue to experiment and stay on top of technology trends Sun Confidential: Internal Only 27
  28. 28. Thank you! Remember ... Good information = Smart decisions Sun Confidential: Internal Only 28
  29. 29. Christy Confetti Higgins christy.confetti@sun.com Skype: cconfettihiggins www.twitter.com/confetti www.twitter.com/libraryresearch blogs.sun.com/library blogs.sun.com/vw Sun Confidential: Internal Only 2929
  30. 30. Appendix Sun Confidential: Internal Only 30
  31. 31. Website / Videos • History of Information at Sun > http://thenetworkisthecomputer.com/site/?p=1664 • Information Matters > http://slx.sun.com (search for information matters) • Social Learning Exchange > http://slx.sun.com Or http://www.slx.com • Blog > http://blogs.sun.com/library (external blog – internal not available) > http://blogs.sun.com/vw • Twitter > http://www.twitter.com/libraryresearch Sun Confidential: Internal Only 31
  32. 32. Why Information Professionals? • Knowledge Sharing Information professionals are accountable for gathering, organizing and sharing the right information for the best decisions. Information professionals further create a culture of knowledge sharing by educating colleagues on the best use of information. • Global Networking Through active global networking, information professionals promote the exchange of information, innovative ideas, insights and trends. • Competitive Advantage Information professionals ensure organizations have the right > information, insights and trends to make good decisions and gain competitive advantage. • Bottom-line Benefits Information professionals save organizations time and money by providing value- added intelligence that is accurate, reliable and relevant. We deliver expert information to our organizations in a timely, accessible and convenient manner. Sun Confidential: Internal Only 32

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