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I've spent the last couple of years trying to figure out how to handle 1.4 million users of our community, understand them, their needs and them in order to best be able to ensure that they get the best experience in our community. This of course is not an easy task dealing with a global community so I began to seek out and explore the various tools possible and available to us to do this. One of my favorite sites is the Office 2.0 Application Database which is a treasure trove of great online web based tools designed to help me achieve what I need to achieve, now I often choose for the online tools because these often provide easy ways for the community to use in terms of access. It's nothing like asking someone to find a time to meet when they have no access to your calendar, you simply sit there emailing back and forth until you find a time and often have just wasted a lot of time... Therefore tools like Time To Meet are ideal for me with dealing with all of these folks who are not on the same side of my firewall.