Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
Business Etiquette Prep School: Learn the game, rules, and strategies to WIN Learning Objective: Increase professional and personal development In the workplace, what you don’t know can definitely hurt you. Business etiquette and executive manners are an important part of the relationship building process. Some of these unstated rules are in place to respect and protect time, people, and processes. This seminar takes an in depth look at everyday social interactions and attitudes that impact business success. When you understand the rules and expectations, you gain greater confidence and assertiveness as you navigate organizational politics and develop key connections. The love is in the details. - Oprah Winfrey At the end of this seminar, participants will be able to: a. Explore business etiquette and executive manners b. Identify common misconceptions and mistakes c. Explore the role of culture and authenticity d. Identify resources for further personal and professional development e. Discuss body language, communication skills, punctuality, and work ethics
More Related Content
What's hot
What's hot(20)
Similar to Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
Similar to Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)(20)
![Haas_Casebook_2016[1].pdf](https://cdn.slidesharecdn.com/ss_thumbnails/haascasebook20161-230930090511-43ceb19d-thumbnail.jpg?width=768&fit=bounds)
More from Career Communications Group
More from Career Communications Group(20)
Recently uploaded
Recently uploaded(20)
Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
- 1. Business Etiquette Prep School: Learn the game, rules, and strategies to WIN Olabisi Boyle Chrysler Director, Engineering Planning & Technical Cost Reduction
- 2. Learn the game, rules, and strategies to win.
- 4. The Rules • Be prepared • Be organized • Be hard working • Have the data • Be accurate • Be articulate • Be on time • Be knowledgeable • Over-deliver
- 5. Learn the Game • Understand your customer • Anticipate their needs • Understand everyone’s perspective before you present
- 6. Strategy • Use your accurate and organized data to present the case in a manner where everyone wins from their perspective • Listen to everyone’s perspective before and during the meeting • Don’t speak until they finish talking • Say YES, you HEAR, even if you don’t agree • Use your Body Language
- 8. Personal Development • Active Listening • Powerful Questioning • Responding versus Reacting • Ladder of Inference
- 9. Ladder of Inference Ladder of Inference
- 10. What you don’t know can hurt you!
- 11. Nemawashi (根回し) in Japanese means an informal process of quietly laying the foundation for some proposed change or project, by talking to the people concerned, gathering support and feedback, and so forth. Nemawashi It is considered an important element in any major change, before any formal steps are taken, and successful nemawashi enables changes to be carried out with the consent of all sides.
- 12. Business Etiquette & Executive Manners • Listening • Allowing others to speak • Allowing others to feel heard • Understanding different cultures globally and how manners and etiquette may be different • Authenticity • Being genuine
- 13. Time, People, Process • Be on time … this is a pet peeve for many. • It is your interactions with people that allow you to get goals accomplished, even when you are the most knowledgeable and have the most accurate data. • Implementing an efficient process allows you and the team to be more independent of one person, one personality.
- 14. Social Interactions & Attitudes
- 15. Social Interactions & Attitudes
- 16. Social Interactions & Attitudes … these can be critical …. Employees, Peers, Supervisors - malicious obedience OR support/teamwork - isolation, sabotage OR assistance & camaraderie - career plateau OR development
- 17. Common Misconception & Mistake
- 18. … sometimes the way you feel you are being treated, shows on you … and enables the continuing treatment you dislike.
- 19. Understanding the rules, social interactions, and business etiquette can …
- 20. EMPOWER YOU!
- 21. EMPOWER YOU!
- 22. Summary • Establish a BRAND as being knowledgeable, having a great work ethic, achieving results, and being articulate. • Get your business cases, projects, and concepts approved by understanding Nemawashi. • Use powerful questioning, responding versus reacting , and other personal development tools to help get your goals accomplished. • Listen and allow others to feel heard. • Understand how your social interactions impact your goal accomplishment and your development.
- 23. Thank you!