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Learning Objective: Examine successful conflict management strategies for team building and successful project achievement
Effectively addressing workplace conflict is a beneficial means of bringing important issues to light, opening the lines of communication, and strengthening workplace relationships. Leaders that can embrace conflict are better able to build empathetic and stronger relationships, thereby attaining and experiencing grander personal and professional success. Managing conflict is a skill that takes practice and time to learn. Unmanaged struggles in the workplace can lower teamwork production, lessen cooperation, and reduce employee commitment to the project and company.
Join us as we examine those emotional triggers that can lead to conflict and discuss how to effectively manage situations with diplomacy, tact, and authority.
At the end of this seminar, the participants will be able to:
a. Recognize triggers that lead to conflict in the workplace.
b. Construct strategies to help others remain calm during highly charged situations.
c. Build trust and credibility by dealing with difficult conversations calmly and assertively.
d. Influence potential conflict situations as opportunities for critical conversations that enhance work relationships.
e. Share best practices for approaching conflict management.