Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

I Am Not A Robot – How STEM Professionals Can Benefit from Robotic Process Automation (RPA)

28 views

Published on

Seminar Participants Will Learn:
1. New trends and advances in intelligent business process automation
2. Which areas of enterprise and government business are driving RPA implementations
3. The use cases and types of business processes best suited for RPA adoption
4. How to measure the success and value of RPA
5. Career advancement opportunities in RPA

Published in: Data & Analytics
  • Be the first to comment

  • Be the first to like this

I Am Not A Robot – How STEM Professionals Can Benefit from Robotic Process Automation (RPA)

  1. 1. Click to edit Master title style Seminar 1508 Rm 250 A – Level 2
  2. 2. I Am Not A Robot How STEM Professionals Can Benefit from Robotic Process Automation (RPA) Seminar 1508 Rm 250 A – Level 2
  3. 3. Seminar Participants Will Explore… • new trends and advances in intelligent business process automation • which areas of enterprise and government business are driving RPA implementations • the use cases and types of business processes best suited for RPA adoption • how to measure the success and value of RPA • career advancement opportunities in RPA
  4. 4. 7 Steps Towards RPA Adoption (Establishing RPA Operating Model Framework) 1. RPA Center of Excellence 2. Change Management and Governance Framework 3. RPA Software Selection and Procurement 4. Stakeholder Communication and Management 5. Need Assessment & Opportunity Identification 6. Design, Development, and Build of Pilots 7. Production, Maintenance, and Support Ref: @vratulmittal
  5. 5. Establishing RPA Operating Model Framework The framework must include three elements: I. RPA Center of Excellence 1. An enterprise robotics council to scope out and spearhead the program, and set targets for tracking execution efficiency and outcomes. 2. Business unit governance council for prioritizing RPA projects across departments and business units. 3. RPA technical council for designing standards, formulating working principles and guidelines, and compiling best practices. Ref: @vratulmittal
  6. 6. Pathway to Success in RPA chief operating officers (COOs) chief information officers (CIOs) and business process owners (BPOs) • must collaborate effectively to establish and deploy an optimal RPA operating model. • An early opportunity in RPA is the documentation of detailed workflow and business processes that also includes known exceptions. • Business process modeling can experience a resurgence in the RPA market
  7. 7. LEAD EMPATHIZE CREATE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT ITERATE PREDICT ADAPT MH MMACHINE-ONLY ACTIVITY HHUMAN-ONLY ACTIVITY + HUMANS COMPLEMENT MACHINES AI GIVES HUMANS SUPERPOWERS HUMANS AND MACHINE HYBRID ACTIVITIES Ref:
  8. 8. DSO, FRAUD ACCOUNTANTS APPROVE PAYMENT PROCUREMENT INVOICE MATCHING DATA WORKERS 45 DAYS BPO SHARED SERVICES, FINANCE DEPT. BPM ERP * MCKINSEY Current Business Processes without RPA
  9. 9. RECONCILE GL REPORTING ACCOUNTANTS CERTIFY RESULTS PROCUREMENT TRANSACTION MATCHING DATA WORKERS 5 - 11 DAYS BPO SHARED SERVICES, FINANCE DEPT. BPM ERP * MCKINSEY Current Business Processes with RPA Return on Investment
  10. 10. EXCELLENT GOOD FAIR POOR ABILITY TO PROCESS STRUCTURED DATA PROCESS COVERAGE CERTIFICATION PROGRAMS INTEGRATION WITH LEGACY IT SPEED TO MARKET DASHBOARD AND ANALYTICS EFFORT REQUIRED FOR PRODUCT CONFIGURATION PROCESSING UNSTRUCTURED DATA AI CAPABILITIES BEST PERFORMING AREAS WORST PERFORMING AREAS IMPROVINGCUSTOMEREXPERIENCE A SURVEY OF 350 USERS COVERING TEN RPA SOLUTIONS AND MORE THAN 40 CUSTOMER EXPERIENCE AREAS. SOURCE: HORSES FOR SOURCES
  11. 11. END-TO-END PROCESSING TRUE HUMAN/MACHINE INTERACTION INTELLIGENT PROCESS AUTOMATION AI BOT PLATFORM = TRANSFORMING AUTOMATION Intelligent Business Process Automation
  12. 12. New Approachs emerging in the RPA Market CLOUD NATIVE TRANSFER LEARNINGBUSINESS BOTS INTELLIGENT EXCEPTION HANDLING TIME TO VALUE
  13. 13. BOT LISTENS FOR NEW INVOICES VIA EMAIL. INFORMATION IS EXTRACTED USING DEEP SEMANTIC KNOWLEDGE DATA IS VALIDATED, CURRENCY NORMALISED AP CLERK REVIEWS DATA AND HANDLES EXCEPTIONS. DATA IS DE-DUPED USING SEMANTIC KNOWLEDGE BOTS CHECK FOR FRAUD AND OTHER ANOMALIES INVOICE IS POSTED TO ENTERPRISE APP E.G. S4/HANA AUTOMATION IN THE NEW WORLD WEEKS TO MINUTES AND DOLLARS TO DIMES
  14. 14. IT USERS ANALYST BUSINESS USERS INTELLIGENT ORCHESTRATION PLATFORM SERVICES ENTERPRISE WIDE INTEGRATION KNOWLEDGE GRAPH DECISIONING DOCUMENTS PDF IMAGE TEXT DATA INTEGRATOR PROCUREMENT Product Catalog Management, EDI, Inventory and Logistics Management, Purchase Order Compliance, 3-Way Matching. TECHNOLOGY DEVELOPMENT Email-related tasks, File management, Business Intelligence, ERP Automation, Data Aggregation, Data Migration. HUMAN RESOURCE MANAGEMENT Payroll, Talent Management, Recruiting Processes, Personnel Cost Error, Mergers & Acquisitions, Data Management, FIRM INFRASTRUCTURE Accounts Payable, Accounts Receivable, Order Management, Procure to Pay, Invoice Management, Fixed Asset Accounting,. ENTERPRISE AUTOMATION PLATFORM 3 – WAY MATCHCORRELATION RECONCILIATION DEDUPLICATIONANOMALY TOOLS TOOLS UTILITIES DEPLOYMENT PROCESS BUILDER METHODOLOGY GOVERNANCE EXCEPTIONS MACHINE LEARNING BESPOKE SOLUTIONS PARTNERS INTERACTION CLOUD NATIVE BOT FACTORY PROCESS TEMPLATES DATA QUALITY AUTO CORRECTION MASTER DATA VALIDATION KNOWLEDGE EXTRACTION NER TAXONOMY RELATIONSHIP INFERENCE PURCHASE ORDERCASH FLOW REQUISITIONLEGALVAT VAT ALERT TAXINVOICE APPROVALS ID VERIFICATIONKYC SAP BackOffice SalesforceOracleWorkdayREST OtherExternalSources FTPRDBMSEmailOnline FrontOffice ServicesSalesMarketing Functional Processes Cash to Order Order Management Procure to Pay Invoice Management 3-Way Matching ERP Automation Talent Management Recruiting Processes Employee onboarding Inventory Management Vertical Processes Financial Services Manufacturing Healthcare Telecoms Media Travel Hospitality Federal Utilities Legal
  15. 15. RPA ADDED VALUE COST AND TIME SAVINGS ($400m per year average Fortune 500) TIME & MONEY SAVED ON PROCESSES (using examples of case handling, reconciliation, invoicing etc.) 90 DAYS TO VALUE
  16. 16. PRIMARY ACTIVITY OPERATIONS Legal, Compliance Reporting, Fraud Detection, M&A Transaction Status, News Extraction OUTBOUND LOGISTICS Warehousing and Packaging, Optimization End-to-end order processing External service efficiency SALES & MARKETING Account Services Contracts Automated Billing Services Marketing Compliance INBOUND LOGISTICS Real-time Supply Chain Control Shipment Consolidation Quality Assurance SUPPORT ACTIVITY MANAGED SERVICES Administrative Task Automation, Goods Receipt Note Matching Delivery Logistics PROCUREMENT Product Catalog Management, EDI, Inventory and Logistics Management, Purchase Order Compliance, 3-Way Matching TECHNOLOGY DEVELOPMENT Email-related tasks, File management, Business Intelligence, ERP Automation, Data Aggregation, Data Migration, CSV File Imports HUMAN RESOURCE MANAGEMENT Payroll, Talent Management, Recruiting Processes, Personnel Cost Error, Mergers & Acquisitions, Data Management, Time & Attendance Management FIRM INFRASTRUCTURE Accounts Payable, Accounts Receivable, Order Management, Procure to Pay, Invoice Management, Fixed Asset Accounting, Contract Extraction, Change Request, Clause Data Extraction, Amendment Management USE CASES
  17. 17. INBOUND LOGISTICS $25M OPERATIONS $90M SERVICE $37M SUPPORT ACTIVITY SALES & MARKETING $65M OUTBOUND LOGISTICS $22M = $400M PRIMARY ACTIVITY FIRM INFRASTRUCTURE $94M HUMAN RESOURCE MANAGEMENT $48M TECHNOLOGY DEVELOPMENT $47M PROCUREMENT $15M ANNUAL ECONOMIC VALUE Based on median sized Fortune 500 company: $26bn & 25,000 employees
  18. 18. ENGAGEMENT PLAN Stage 1: READINESS Stage 2: SCOPING Stage 3: STATEMENT OF WORK Stage 4: FINAL AGREEMENT ACTIVITIES o Identify problem/use case o Confirm that data is available o Estimate economic value o Identify compelling event o Identify sponsor/champion o Identify executive sponsor o Schedule executive briefing o Sign mutual NDA o Executive Briefing o Scoping workshop - Refine use case definition - Identify data sources - Refine business value / ROI estimate - Define success criteria o Align on budget and timeframe o Agree on post-POC plan o Review POC proposal document with customer o Document and validate business case o Create Statement of Work and Order Form o Validate close plan with sponsor/champion o Issue contracting documents o Vendor onboarding process o Legal / contract agreed o Contract documents signed STAGE GATE CRITERIA o Commitment to cloud o Data availability o Sufficient business value o Budget availability / decision capability o Customer testing criteria satisfied o Customer training completed o Customer validated POC results o Joint customer / production cut over plan Go/No Go DecisionDELIVERABLES POC Proposal Document (scope, price) Statement of Work Signed Agreement
  19. 19. Future Use Cases Q2 2018 v1 CONTRACT RISK MANAGEMENT o Orchestration Platform o Unstructured Data Bot o Contract Bot SEP 2018 v1.5 F&A INVOICE PROCESSING o Process Builder o Bot Builder Tools for IT o Semi Structured Data Bot o Invoice Bot o Purchase Order Bot DEC 2018 v2 F&A ACCOUNTS PAYABLE ACCOUNTS RECEIVABLE P2P o No Code Bot Builder o Reconciliation Bot Q1 2019 v2.5 F&A CREDIT SERVICING, APPROVALS o SLA based Scaling o Approvals Bot o Deduplication Bot Q2 2019 v3 ERP FRAUD/AML o Library of Integration Bot o Anomaly Bot o Cognitive Screen Automation o UI Bot Builder
  20. 20. Attributions • Decision Engines - offers a business driven cloud platform that provides end-to-end process automation, replacing manual tasks and using artificial intelligence to perform autonomous decision- making. • https://medium.com/@vratulmittal/seven-steps-to-build-an- effective-operating-model-for-rpa-a8891a7c0b3b

×